Greek Speaking Customer Services Representative at Black Pen Recruitment

Job Description

Greek Speaking Customer Sales & Services Representative

Our amazing client based in Cape Town specializes in handling inbound and outbound customer enquiries that include - telephone calls, faxes, emails and social media responses. Our client is now looking for a Greek Speaking Customer Sales & Services Representative to join their team. 

Job Type: Full Time | Permanent

Requirements

• Fluent in Greek (Native) Verbal & written skills essential 

• Excellent customer service skills essential  

• Experience in call centre or travel & tourism industry preferred

• Excellent Computer literacy & technical skills

• Knowledge & experience on MS Office products & able to work on Windows-based operating systems 

• Previous experience on travel reservations systems is beneficial

• Own transport

• No criminal record.  You will be required to complete biometrics

Your Role as a CSSR includes:

• Working for a prestigious airline brand on various workstreams

• Providing assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages

• Working on renowned airline reservations systems and handling outbound voice calls, written correspondence & other multimedia channels daily

• Daily interactions with international passengers with queries and compliments

• Required to meet specific key performance indicators and meet expected client service levels

• Demanding and time-sensitive call centre environment

• Experience the multicultural work environment with colleagues from all over the world

• Fully paid product and systems training provided

Only Permanent residence permit/ South African ID holders and VISA candidates will be considered 

We are looking forward to hearing from you soon!