Jobs Open at Weylandts Furniture Cape Town (Pty) Ltd

Key Responsibilities:

• Identify training and development needs within the company & formulate annual training plans
• Research, design and facilitate programmes and material to meet business objectives
• Design and facilitate all induction, onboarding, product, and sales training material
• Develop individual learning plans & produce training material for in-house courses as and when required
• Ensure that all regulatory/ compliance training is completed annually
• Ensure that all statutory & SETA requirements are met and that WSP and ATR process is completed annually
• Oversee the full Learning Management System (LMS) function
• Maximize training opportunities for employees by creating online material and using 3rd party training providers such as LinkedIn Learning and Udemy
• Manage and update allocated training budget
• Assess and provide feedback on the return on investment of training or development (surveys, questionnaires, knowledge transfer in the workplace etc.)
• Assist and support managers to solve specific training problems and provide refresher training where needed

 Technical Skills:

•  Grade 12/ Matric
• A relevant degree/diploma (HR, Industrial Psychology, Education or Communication)
• Minimum of 5 years’ experience in training & development
• Experience in Retail or FMCG preferable
• Must have experience in researching, designing material and facilitation of sessions
• Good MS Office experience (must be able to design own material)
• E-learning experience advantageous
• Registered SDF and proven SETA funded programme experience advantageous
• Good understanding/alignment to Weylandts brand
• Valid drivers license and own reliable transport

 Behavioral Competencies:

• Positive, energetic self-starter
• Hands-on/ can do attitude with high service delivery mindset
• Passionate about the user experience/ customer service
• Excellent interpersonal and communication skills
• Excellent problem solving and decision-making skills
• Great planning and organizing skills
• Effective project management skills with the ability to work on multiple projects simultaneously
• Work well under pressure to meet tight deadlines while producing a high quality of work

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Main Responsibilities:

• Thorough knowledge of and compliance with all Studio standards, naming conventions, standards and procedures and drive continuous improvements for the department
• Assistance with putting together presentations for clients
• Assistance with electrical and lighting coordination drawing packs, including Bed Elevations, Feature Lighting, Artwork Layouts and Window Treatments.
• Ability to analyse and process consultant layouts in order to identify problems and propose solutions to designer
• Excellent time management and communication skills to ensure all deadlines are continuously met with Project Managers and Suppliers.
• Ability to be flexible and forthcoming with supporting and assisting team leaders and designers with achieving deadlines.
• Ability to produce and navigate within complex models in Revit.
• Good eye for producing architectural 3d views for Client presentation and internal meeting purposes, including appropriate angles, view ratios, texture and furniture model visuals.
• Produce plans, sections, elevations, and details to convey interior design information such as joinery, wall finishes etc
• Work under the direction of the Senior and Lead Interior Designers.
• Manage multiple projects ranging from small to large-sized projects of basic to complex scope.

Technical Experience:

• National Diploma in Interior Design or equivalent.
• Working experience in AutoCAD, Sketch up and be proficient in REVIT.
• Minimum 3-5 years of work experience.
• Project experience: Minimum of two project types with involvement in min 3 stages of project scope.

Personal skills and attributes:

• Demonstrates a positive hands on, can-do attitude.
• Able to work independently, yet be a team player.
• Must be positive, energetic, a self-starter and have excellent problem solving and decision-making skills.
• Abe to work well under pressure and produce high quality work is pre-requisite.
• Able to work on multiple projects at the same time be efficient, resourceful and works SMART.

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Main accountabilities:

• Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments
• Responsible for balancing daily cash ups
• Ensuring that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc)
• Answering telephones in a professional manner and answering queries efficiently when possible
• Ensuring that company policies and procedures are adhered to at all times
• Production of reports as required (using Excel) and carrying out all related administration, including filing
• Assist customers with sales of Homeware products
• Assist consultants and merchandisers with housekeeping and when required on the store floor.
• Participation in stock takes on a daily/ weekly basis as directed by the store manager.
• As the first point of contact with customers, engaging and interacting to enhance the client experience and answer queries.
• Handling customer complaints as far as possible and referring appropriately when necessary.
• Must be willing to take on further administration responsibilities if necessary.

Qualifications:

• Grade 12/Matric

Experience and skills:

• Excellent administration and typing skills are required. 
• Sound working knowledge of Microsoft Office necessary.
• Previous background in customer facing environment in admin role required.
• Must be available to work retail hours including weekends and public holidays.
• Passionate about décor and Weylandts furniture and homeware products.
• Comfortable working with different systems and technology.