Group Manager - Operations at WNS Global Services SA

Job Description:

• This role is ideal for a talented, motivated and dynamic Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Service Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment that is extremely fast paced and where change is a constant.
• The Group Manager is responsible for creating a positive environment and culture with an engaged team aimed at solving for our internal and external customers by finding suitable solutions.
• The overall purpose of the campaign is to facilitate the transaction (Sales and Back Office) of UK based customers wanting to trade their vehicles via an online platform.

Qualifications Required Essential:

• Matric/Grade 12 or equivalent, with English and Mathematics Preferred
• A relevant tertiary qualification 

Experience Required Essential;

• Proven track record of delivering against client, customer and business outcomes.
• Minimum of 3+ Years relevant management experience working in a fast paced in or outbound sales and customer service contact centre environment Preferred
• Experience managing Omni-channel customer operations
• 3+ Years’ experience working within a BPO contact centre
• Relevant working experience with UK customers in a contact centre environment an advantage