Groups & Events Coordinator at Service Solutions Pvt. Ltd. (SSL)

Responsibilities

• To ensure that standard correspondence formats for various stages of reservations is completed and maintained
• Ensure all relevant groups / event information is communicated in a timely fashion
• Quote and contract all potential business through all available booking channels
• To optimise sales and profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients
• Manage site inspections in conjunction with sales manager
• To continuously seek ways to maximise revenues and profits by up-selling facilities and services
• Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone
• Spend time in each function / event to ensure that the guests and organisers are well looked after and to support banqueting where needed
• Liaise with suppliers (off-site) when and where needed
• Preparing and ensuring all bookings are accurate and in line with SOP’s
• Ensure accurate timeous invoicing and payment received

Required Qualifications & Experience

• Diploma / Degree from a reputable hotel school - Preferred
• 3-5 Years Groups/Events/Conferencing Experience - Preferred
• Previous junior sales and reservations experience - Advantageous
• Strong verbal and written communication skills
• Ability to work without supervision
• Team & Goal Orientated
• As this is a position of honesty and integrity, the successful candidate should possess a positive credit and criminal history as per our client’s requirements

Salary – Negotiable depending on experience