Growth & Retention Team Lead at takealot.com

Job Summary 

• The Sales & Account Manager Team Lead is responsible for overseeing and tracking the performance of the Sales and Account Managers team. He/she will set monthly goals for the team in order to achieve the business objectives.

Reporting to the Head of Marketplace Sellers

Your responsibilities will include:

Sales Management

• Drive performance within a sales team (5+ people) to deliver against acquisition targets
• Work with relevant stakeholders to build and execute on a strategic acquisition roadmap for each category
• Ensure sales processes are followed by the sales team and that sales platform data is accurate and complete
• Identify shortfalls in the sales process and help improve efficiency
• Manage and build sales dashboards to track key productivity metrics

Account Management

• Drive commercial performance of a business unit against business targets Identify and drive key interventions within the seller base to correct under-performance
• Develop and drive growth plans for strategic sellers

Leadership

• Manage and support a team of Sales & Account Managers with day-to-day operations
• Work with the Marketplace Business Development Manager to set monthly goals for the sales team which are aligned to the business targets
• Manage the collaboration between the Sales & Account Managers, Catalogue Operations,
• Onboarding and Seller Support teams
• Train new Sales & Account Managers

Skills and Attributes

• Commercially minded
• High attention to detail
• Process driven
• Excellent written and verbal communication skills
• Highly analytical; ability to quickly process, analyse, and provide insights on large data sets
• Ability to work in a fast-paced, high-pressure, entrepreneurial business environment
• Ability to collaborate effectively with team members within the organisation

Qualifications and Experience

• Bachelors Degree or relevant other tertiary qualification
• Minimum 5 years work experience within a sales environment
• Minimum 3 years management experience
• Experience managing a sales team
• Experience in establishing and managing processes and projects
• Experience with Salesforce or similar CRM
• eCommerce experience will be advantageous
• Retail experience will be advantageous

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.