GSOC Analyst at Crisis24

Who We Are Looking For

We are looking for a GSOC Analyst to join our team in Cape Town.

• The ideal candidate must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on the monitoring of global events from a variety of sources, assess impact and then disseminate those incidents to the appropriate parties. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience. The Analyst will regularly monitor security camera systems and coordinate with physical security teams to respond to any incidents.
• This position requires shift work which can include afternoon/nights/weekend and public holidays as well as the ability to work 8 to 12-hour shifts.

What You Will Work On

• Monitor Camera & Alarms of assigned locations providing dispatch and investigation when needed
• Monitoreventsthroughopen-sourcecollectionandcoordinationwithlocalassets
• Respond to inbound calls from employees and security personnel providing customer service focused responses
• Write security incident investigation reports to provide situational awareness and communicate risks to management
• Monitor designated online tools to conduct situational awareness on social media platforms
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood
• Contribute to procedures and processes to standardize and enhance risk management
• Work closely with different security teams
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
• Process and maintain a wide variety of files, logs, reports, and forms
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice

What You Will Bring  

• Bachelor’s degree in a related field or equivalent military experience is advantageous.
• Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security
• Mustbewell-versedincurrenttechnologiesandopen-sourcesearchmethodologies
• Must be a competent user of Microsoft Suite, Slack, and other similar tools
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
• Ability to attend training events that fall outside normal work hours
• Experience working with Genetec (CCTV/Alarm Monitoring) is strongly preferred

Work environment

This job requires the physical and mental capacity to effectively perform all essential functions. In addition to other requirements, the job may include the following.

• Undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
• Please only apply if you meet the above criteria.