Guest Transport Driver at Sun International

Job Purpose

• To provide exceptional, personalised luggage, transport, and guest services to guests on arrival and throughout their stay, ensuring a memorable and enjoyable hotel experience.

Key Performance Areas1. Prepared Work Environment

• Maintain a clean, safe, and professional work environment.
• Inspect vehicles and identify any maintenance or safety issues.
• Ensure vehicles, parking areas, and the porte cochere are clean and presentable.
• Check fuel levels and ensure vehicles are ready for guest transport.
• Review daily arrival and VIP lists and understand special guest requirements.
• Research and familiarize yourself with new or unfamiliar destinations.
• Coordinate vehicle maintenance when required.
• Assist with the preparation and distribution of welcome and VIP amenities.
• Maintain knowledge of hotel facilities, promotions, and activities.

Transport Services

• Coordinate parking and retrieval of guest and resident vehicles.
• Assist guests with loading and unloading luggage.
• Greet guests warmly and assist guests with disabilities when necessary.
• Transport guests safely in accordance with hotel policies and procedures.
• Plan routes effectively to destinations.
• Record external transport trips and complete required documentation.
• Raise applicable transport charges.
• Collect and deliver items as requested by management.
• Report accidents, injuries, unsafe conditions, and vehicle or property damage.

Luggage Services

• Collect guest luggage upon arrival and take it to the front desk.
• Tag luggage and provide identification slips to guests.
• Escort guests to their rooms and place luggage appropriately.
• Inspect guest rooms for cleanliness and adequate supplies.
• Explain room features and hotel amenities to guests.
• Deliver messages, packages, flowers, and other guest items.
• Collect, tag, and deliver group luggage.
• Manage long-term luggage storage and issue storage tickets.
• Maintain accurate luggage records and documentation.
• Assist departing guests by transporting luggage from rooms to the lobby and into vehicles after confirming ownership.

Customer Engagement

• Maintain a professional presence at the porte cochere at all times.
• Welcome guests warmly on arrival and departure.
• Provide professional assistance, information, and solutions to guest enquiries.
• Identify guest preferences and deliver personalised service.
• Resolve guest complaints, requests, and suggestions, escalating where necessary.
• Escort guests to their rooms and promote hotel facilities, products, loyalty programmes, and special offers.
• Assist with telephone duties at the concierge desk and porte cochere.

Job Requirements

Education

• Grade 12 (Matric)

Experience

• Experience in a customer service environment is advantageous.

Work Conditions and Special Requirements

• Ability to work shifts, including weekends, public holidays, and night shifts as required.
• Physically fit and able to stand for extended periods, drive vehicles, lift luggage, and perform duties requiring mobility.
• Flexible and willing to perform similar duties in other outlets or departments based on operational requirements.

Licences and Certifications

• Valid Public Driver’s Permit (PDP).
• Valid Code 10 Driver’s Licence with a clean driving record.

Skills and KnowledgeBehavioural Competencies

• Customer Service
• Problem Solving
• Attention to Detail
• Information Gathering
• Verbal Communication
• Professional and Friendly Presentation

Technical Competencies

• Knowledge of hotel facilities, products, and activities
• Knowledge of local areas and key landmarks
• Luggage handling procedures
• English verbal and written communication skills
• Basic computer literacy
• Basic Opera system knowledge
• Ability to read maps and directions
• Ability to use GPS devices
• Safe and effective driving skills

Equity

Preference will be given to suitably qualified candidates from designated groups in line with:

• The Employment Equity Act (No. 55 of 1998)
• SISA Internal Recruitment Policy
• Unit Employment Equity Plans.