Hatchling Programme Manager - KwaZulu Natal at Nando's

• You’ll be mentored by the relevant Regional Training Manager and we’ll also spice up your development with our Nando’s induction, leadership and development programs. We recognize and reward you with our flexible compensation and benefits such as medical aid, provident fund as well as our Nando’s wellness programme that will assist in both your family and professional work life.
• The Hatchling Programme Manager (HPM) is responsible for training and upskilling new Casa Management and to build a pipeline of future Casa Managers within the Nando’s SA business.
• At Nando’s, we take pride in “the people that makes the chicken”.
• Do you have the courage? Do you value the opportunity to develop? And do you thrive on hard work with the ability to have a sense of fun? If so, then your journey starts with us.

Minimum Requirements    
Education

• Grade 12 or equivalent NQF Level 4 qualification
• Train-the-trainer certification

Advantageous

• Food and Beverage /Business Management Diploma
• Registered Assessor

Legal Requirements

• Driver’s License

Experience 

• 3 – 5 years restaurant management experience
• 2 years restaurant training experience
• Experience as a training facilitator

Advantageous

• 1 years’ previous content development experience
• Assessor qualification

Knowledge Detail

• Knowledge of adult learning concepts, principles, practices and procedures (Advanced)
• Knowledge of training industry standards (Advanced)
• Knowledge and understanding of the restaurant / hospitality industry (Advanced)
• Knowledge of food preparation, hygiene and customer service best practices (Advanced)
• Presentation and facilitation skills (Advanced)
• Coaching and mentoring skills (Advanced)
• Train-the-trainer skills (Advanced)
• Assessor skills (Advanced)
• Computer Literacy (Advanced)

Duties and Responsibilities    
Talent identification

• Identify relevant management talent pools to support Casa talent requirements in the region
• MapCasa management talent with managers in the region to identify candidates for development, coaching and / or mentoring
• Create  appropriate and relevant talent plan based on the findings

Programme application management

• Liaise with the region on different Hatchling / trainee management programmes offered, providing detail and outlining criteria for application
• Review applications, checking for completion and confirm that the Nandoca meets the minimum criteria
• Review assessment reports and advise Regional Training Manager of successful candidate
• Advise successful candidates of the way forward regarding the process and  programme attendance

Programme planning and coordination

• Plan and coordinate programmes, following the training plan
• Communicate Hatchling training programme calendar to Regional Support members and other stakeholders
• Manage the cost per head programme budget Manage the logistics associated with the Hatchling training programmes including materials, rooms, equipment etc.

Programme Implementation and facilitation

• Facilitate the classroom component of the various Hatchling programmes
• Provide feedback to the Casas on progress of candidates
• Input, upload and manage all relevant documentation through the learning management system (Signify)
• Review the progress of the candidate and update the relevant Line Managers and stakeholders
• Monitor and manage the completion of online training assessments
• Manage and upload attendance registers and report all non-attendance
• Conduct mid-term and end of cycle programme assessments, coaching candidates as and when required
• Conduct final practical assessment, invigilate online assessment and complete the certification process
• Monitor candidate Portfolio of Evidence (POE) files
• Consolidate a final file for each candidate including assessments, POE and module assessments on learning management system and report to the regional training management for final assessment
• Complete the predetermined moderation process to ensure the Nandocas have met the requirements for certification

Programme Reporting

• Maintain accurate and up-to-date records of all the training undertaken for the Hatchling programme cycle
• Complete the Hatchling Programme training records per cycle per region for submission to relevant regional Line Manager, Regional Training Manager and relevant stakeholders
• Complete attendance registers, feedback forms and general training administration for submission through the LMS (Signify)
• Complete all necessary documentation to ensure compliance with regulations

Annual Management Certification Process

• Manage the annual re-licensing process for the region, in line with the policy
• Update and quality assure the re-licensing assessment and provide feedback to Regional Training Manager
• Communicate the annual re-licensing process, schedule and plan to the region
• Collate schedule of all regional inputs to create final schedule
• Set up and manage logistics for the process
• Invigilate re-licensing assessments
• Monitor and report on attendance to the Regional Training Manager
• Provide certifications to successful Managers Report on unsuccessful candidates and reschedule in accordance with the policy 

Content Development and Updating

• Review existing training material and update based on business requirements or changes
• Review training files based in accordance with process changes
• Quality assure all content before the start of each Hatchlings cycle

Closing Date    
2023/06/05