Head: Advisory Non-Life at Telesure Investment Holdings (TIH)

Job Purpose

Responsible for the Advisory distribution channel strategy across the Group for Non-Life. Oversee strategies and ensure the implementation for significant growth in the business through building and implementing a digitally enabled Advisory model and digitally disrupting the market.

Responsibilities

Leadership and Direction

• Set and communicate the strategy for achieving the organisation's mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organisation's business goals. Oversee the implementation of the Advisory model operations across the Non-Life strategy and business plan; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Digital Strategy/Transformational Projects Execution

• Oversee the execution of digital road map for the Advisory model, establishing and managing business processes, programs, and projects, resource allocation, KPIs, and governance activities.

Functional Strategy Formation & Implementation

• Develop the strategy for the Advisory Non-life function, anticipating mega-trends and complex challenges and opportunities. Ensure the strategy is successfully implemented and meets long-term business needs.

Distribution

• Lead development and successful implementation and monitoring of the digitally enabled Advisory processes, procedures and models for intermediated sales operations.

Sales (Manager)

• Oversee the implementation of the Advisory Sales strategy. Sell complex, often customised products and services to significant customers and/or manage a significant sales department.

Business Planning

• Lead the development and ensure alignment of annual and longer-term business plans for the function, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators) and resource budgets (financial and headcount); and develop business cases for key strategic objectives, ensuring cross-functional integration.

Stakeholder Engagement (Internal and External)

• Identify and manage stakeholders up to C-suite level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Customer Relationship Management (CRM) Data

• Ensure that the internal function and/or cross-functional, customer account team maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose. Provide user input to the development or improvement of the customer relationship management system to ensure that it meets immediate and longer-term business needs.

Sell Customer Propositions

• Lead a cross-functional internal team to configure a complex tailored or bespoke product and services solution and associated contractual terms that meet the customer's mid to long-term needs at key operating unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow. OR Review and authorise complex sales proposals from team members that deviate from standard terms.

Organisational Capability Building

• Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Evaluate current capabilities, identify gaps, and prioritise development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organisation through mentoring and other informal methods.

Compliance

• Help develop compliance policies for an area of the organisation, while also developing underlying procedures and monitoring their implementation.

Performance Management

• Manage and report on business performance; hold direct reports accountable for achievement of business plans and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer-term delivery of stakeholder value.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Requirements

General Education

• Relevant Marketing or Commercial Degree / Diploma or Business Administration qualification; RE, KI and COB as required by the Financial Services Regulatory body (Essential)
• CFP or a post graduate qualification (Advantageous)

General Experience

• 10 or more years' substantial general work experience together with comprehensive job-related experience with a specific focus on intermediated sales and distribution to fully competent level (Essential)

Managerial Experience

• 5 or more years' senior management experience in Financial Services / General Management experience in the short-term insurance industry (Essential)
• Experience managing in a Tied Channel Distribution (Advantageous)
• *SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.