Head Cards and Payments: RBB, ARO at Absa Group Limited (Absa)

Job Summary

• The Head of Cards and Payments will lead the strategic direction, development, and management of the Cards and Payments portfolio within the Retail Banking Business (RBB) for the Africa Regional Office (ARO).
• This role is equivalent to a Head of Product and is responsible for driving product innovation, enhancing customer experience, and ensuring operational excellence in card and payment services.

Job Description

Strategic Leadership:

• Develop and implement the strategic roadmap for the Cards and Payments portfolio.
• Align product strategies with overall business objectives and market trends.
• Drive innovation in card and payment products to enhance customer value and market competitiveness.

Product Management:

• Oversee the end-to-end lifecycle of card and payment products, including debit, credit, prepaid cards, and digital payment solutions.
• Ensure product offerings meet regulatory requirements and industry standards.
• Collaborate with cross-functional teams to deliver seamless product launches and enhancements.

Customer Experience:

• Enhance customer experience through innovative product features and superior service delivery.
• Monitor customer feedback and market trends to continuously improve product offerings.
• Implement customer retention and loyalty programs to increase product usage and satisfaction.

Operational Excellence:

• Ensure efficient and secure processing of card transactions and payment operations.
• Manage relationships with payment networks, vendors, and partners to optimize service delivery.
• Oversee risk management and compliance related to card and payment operations.

Financial Management:

• Develop and manage the budget for the Cards and Payments portfolio.
• Monitor financial performance and implement strategies to achieve revenue and profitability targets.
• Conduct financial analysis and reporting to support decision-making.

Team Leadership:

• Lead and mentor a team of product managers and operational staff.
• Foster a culture of innovation, collaboration, and high performance.
• Provide training and development opportunities to build a skilled and motivated team.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: September 1, 2025