Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: origination efforts to quire new clients; cross-sell to existing client base; coverage efforts to service clients in accordance to the segment CVP
Job Description
- Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
- Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
- Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: September 30, 2025
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Job Description
- Administrative and operations support: Provide specialist administrative and operations support and advice against standard operating procedures
- Ad Hoc duties: Provide support to customers and team as required on an ongoing basis
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Administration: Effectively fulfil all required administrative duties, including tracking and reporting
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
End Date: August 29, 2025
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Job Summary
- The Scrum master will be the facilitator for a product development team that uses scrum/agile as the development methodology.
- The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly.
- The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down charts.
Job Description
Job Description Summary
- Work in high complexity Salesforce environment as Lead Scrum master to be the facilitator for product development teams that use scrum/agile as the development methodology.
- You will lead the teams to ensure self-organization and the ability to make changes quickly. The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product planning, product backlog, sprint backlog, tracking and reporting. Salesforce knowledge and experience are critical.
Business complexity is determined by:
- Customer Impact
- Number of integration points:
- Teams/business units to talk to
- Systems
- Enabling function
- 3rd party vs. internal
- Complexity of business rules & Processes
- Level of operational readiness
- Introduction of new or changing old Tech (e.g. redo platforms)
Job Description
Delivery
- Lead multiple sprints for Salesforce teams using Agile methodology
- Ensuring SCRUM artefacts are maintained and updated
- Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
- Effectively communicate to project manager/delivery manager about the progress
- as well as blockages in the on-going sprints.
- Ensuring all change governance and standards are adhered to
- Ensuring code quality is maintained
- Developing plans to ensure delivery of teams’ work.
Accountability: Transition to Agile
- Understand current development/delivery model and guide teams to adapt agile strategy.
- Apply best practices to implement and/or resolve adoption issues
- Satisfactory resolution of issues raised during transition.
- Support Project/Delivery Manager in planning and transition of releases.
- Providing expert guidance and assistance to colleagues for successful transition.
- Accountability: Leading others and business skills
- Responsibility for supervising, co-ordinating, participating in, and accountable for sprints of teams located at different geographic locations.
- Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
- Familiar with the details of at least one business area and has experience of liasing with peers in that area
- Is respected and consulted by business area peers and seen as a point of contact within the team
- Is able to teach and coach team members to deeper understanding of Agile
Accountability: Delivery Capability
- Ability to maintain a dialogue in difficult situations
- Ability to coach team members and product owners in the adoption of Agile
- Experience in maintaining and supporting multiple sprints
- Knowledge of major functions and features of workflow analysis tools
- Resolves major problems and fluently applies escalation and notification procedures for incidents
Accountability: Management
- Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
- Experienced at leading or managing a variety of teams and projects.
- Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
- Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints
Accountability: Application Management
- Understands how service support applies to own technical function:
- Has experience of incident & problem management disciplines
- Has experience of maintaining configuration items, raising changes and planning releases
- Has good operational knowledge of the service desk and incident systems
- Has experience in developing and maintaining technical reference documents
- Familiar with technical documentation standards, guidelines and best practices
- Working knowledge of scripting/utility tool component, features and facilities
Accountability: Stakeholder Management
- Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
- Uses stakeholder management strategy effectively and knows how to navigate the organization
- The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
- Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
- Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.
Key Requirements
- 5-10 years’ experience as a Scrum Master essential
- Leading multiple teams advantageous
- Grade 12 / or equivalent essential
- Relevant Tertiary qualification
- Scrum Master certification or training essential
- Experience in financial services is an advantage.
- Knowledge of the Software Development Life Cycle
- Knowledge of agile methodology, values and principles
- Knowledge of the different frameworks (i.e. Scrum, Kanban etc.)
Education
- National Certificate: Information Technology
End Date: September 1, 2025
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Job Summary
- FAIS recognized qualification is essential, RE5 completed, evidence 12 months commission statements is essential.
- Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- FAIS recognized qualification is essential, RE5 completed, evidence 12 months commission statements is essential.
- Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: September 1, 2025
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Job Summary
- We are seeking a highly motivated and detail-oriented individual to join our Equity Capital Markets (ECM) team.
- The successful candidate will play a key role in supporting the ECM team by conducting in-depth financial analysis, market research, and providing strategic insights.
- This position offers an exciting opportunity to work on market defining transactions for local and international clients with African operations.
- You will not only contribute to the growth and success of our firm; but also participate in fostering the growth and potential of African capital markets.
- Duties will include supporting the origination and execution of equity capital-raising activities for clients, preparing documentation and presentations, conducting thorough financial analysis and market research, maintaining client relationships, ensuring regulatory compliance through, and understanding of the Equity Capital Markets product set and the structuring requirements thereof (e.g., legal, regulatory, market and investor dynamics)
- The successful incumbent will have a bachelor’s degree in finance, economics, business, or a related field with 2-5 years’ investment banking. ECM, M&A, Capital Markets, or similar front office product experience essential
Job Description
- Deal execution support: Work closely with deal makers in Equity Capital Markets and Investment Banking to originate and execute transactions focused on raising equity capital, including IPOs, follow-on offerings, monetization strategies, share buybacks and private capital raising. This includes:
- Leading transaction workstreams and being an integral member of deal execution team, coordinating teams (including legal, compliance, finance, and external parties) to ensure smooth deal pitching, preparation, and execution.
- Assisting in the drafting of presentations, offering documents and other client materials
- Origination: Assist senior bankers in preparing client materials – including research to support pitches, financial analysis and modelling and creation of pitch material. Apply learnings and intuition to generate new ideas and bring together concepts to present to clients. This includes the preparation of pitchbooks, investment memoranda and other presentation materials for client and investor meetings.
Market Research and Analysis:
- Stay informed about market trends, industry developments, and regulatory changes to provide valuable insights to the team and clients.
- Conduct market research, industry analysis, and competitor benchmarking to identify trends, opportunities, and risks in the ECM space.
- Monitor capital markets activities, track investor sentiment, and analyze regulatory developments impacting ECM transactions.
Financial modelling:
- Develop and maintain financial models, including scenario analyses, to support transaction execution pricing and structuring.
- Develop and maintain financial models to assess market dynamics, capital raising needs of companies, potential transaction opportunities.
- Collaboration: Collaborate with client coverage, sales and trading, syndicate, equity research and legal teams to support origination and execution efforts.
- Team Management: Support the learning and development of analysts in the team.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 4, 2025
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Job Summary
- The Senior Pricing Specialist plays a pivotal role in advancing Business Banking’s pricing capability through the design, oversight, and governance of strategic pricing frameworks.
- This role is responsible for maintaining integrated client-level pricing views, and developing trade-off models to optimise client and bank value. Working closely with product, coverage, and segment teams, ensuring that pricing strategies support business objectives, client solutions, and campaign execution.
Job Description
- Specialist: Quantitative Analyst
Job Description
- Develop pricing frameworks and trade-off models that reflect cost, risk, and value contribution.
- Define pricing triggers and thresholds to support disciplined pricing decisions and improve margin management.
- Implement tracking mechanisms to monitor adherence and effectiveness of pricing strategies.
- Maintain and continuously enhance customer-level pricing views
- Support integrated decision-making by ensuring data is accurate, up to date, and accessible to relevant stakeholders.
- Drive client profitability analytics and ensure alignment with relationship pricing objectives.
- Ensure consistent application of pricing policies and mandate across business units
- Partner with segment, coverage, and product teams to design pricing strategies that support targeted campaigns and client solutions.
- Provide analytical support to business development efforts, focusing on optimising value for both client and bank.
- Contribute to the development of new pricing capabilities that strengthen Business Banking’s value proposition.
- Streamline pricing processes to enhance efficiency and customer experience
- Build and maintain cashflow forecasting models to simulate pricing scenarios and revenue outcomes.
- Analyse the financial impact of pricing decisions under different market or strategic assumptions.
- Translate pricing and profitability insights into actionable intelligence for segment teams.
- Support a deeper understanding of the commercial value generated by customer activity, product usage, and pricing lever
Education and Experience Required
- Bachelor's degree in Statistics, Economics, Actuarial Science, Mathematics, Engineering or a related field.
- Postgraduate degree or professional qualification (e.g. CFA, CA(SA), FRM) advantageous.
- 5–8 years’ experience in pricing, financial modelling, commercial banking, or a related analytics or product role.
- Demonstrated experience in working across functions (e.g., finance, credit, treasury, product, relationship teams).
- Ability to build, develop & lead professional level teams
- Understanding of the financial services sector within a professional business environment
- Knowledge of people change management
Knowledge & Skills:
- Proficiency in data analysis tools (Excel, SQL, Power BI, or Python)
- Banking regulation (Expert)
- Writing & reporting (Advanced)
- Presentation skills (Advanced)
- Understanding of systems used (Advanced)
- Understanding of relevant legislation (Advanced)
- Understanding of corporate controls and checks (Advanced)
- Knowledge of business continuity and contingency (Advanced)
- Computer literacy (Advanced)
- Excellent organisational skills (Advanced)
- Excellent communication skills (Advanced)
- Relationship management and networking (Advanced)
Education
- Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)
End Date: August 29, 2025
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Job Summary
- Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
- Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 30, 2025
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Job Summary
- Work with Customer, Channel, Product, Data Engineering, Business Intelligence and Data Science teams, leveraging data across Personal & Private Banking to support business strategic objectives, generating commercial value.
- To provide advice and support on data analysis delivery, methods and techniques; enabling the construction, maintenance and expansion of data analysis.
- Gets to understand the business, oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders, at various levels, and across various functions and departments.
Job Description
- Performs data analysis, for actionable insights, leveraging a range of data sources and relevant tools, with a curiosity to always keep learning (Databricks, Python, SQL, Power BI, Excel, Miro, GitHub, Confluence, Jira).
- Collaborates closely within a wider ecosystem team of Data Science, Data Engineering & Business Intelligence, growing knowledge of how each one of these function and how to put end-to-end data solutions together.
- Engages with Customer, Channel, Product and other business areas as a data ambassador, promoting what data can offer.
- Listens and asks questions to actively understand and unpack business opportunities and challenges, driving how data can play a key role in adding business value.
- Presents refined data solutions in a way that speaks to the specific audience, and takes them on a journey towards practical actions and solutions.
Education
- Bachelor's Degree: Information Technology
End Date: September 5, 2025
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Job Summary
- The Head of Cards and Payments will lead the strategic direction, development, and management of the Cards and Payments portfolio within the Retail Banking Business (RBB) for the Africa Regional Office (ARO).
- This role is equivalent to a Head of Product and is responsible for driving product innovation, enhancing customer experience, and ensuring operational excellence in card and payment services.
Job Description
Strategic Leadership:
- Develop and implement the strategic roadmap for the Cards and Payments portfolio.
- Align product strategies with overall business objectives and market trends.
- Drive innovation in card and payment products to enhance customer value and market competitiveness.
Product Management:
- Oversee the end-to-end lifecycle of card and payment products, including debit, credit, prepaid cards, and digital payment solutions.
- Ensure product offerings meet regulatory requirements and industry standards.
- Collaborate with cross-functional teams to deliver seamless product launches and enhancements.
Customer Experience:
- Enhance customer experience through innovative product features and superior service delivery.
- Monitor customer feedback and market trends to continuously improve product offerings.
- Implement customer retention and loyalty programs to increase product usage and satisfaction.
Operational Excellence:
- Ensure efficient and secure processing of card transactions and payment operations.
- Manage relationships with payment networks, vendors, and partners to optimize service delivery.
- Oversee risk management and compliance related to card and payment operations.
Financial Management:
- Develop and manage the budget for the Cards and Payments portfolio.
- Monitor financial performance and implement strategies to achieve revenue and profitability targets.
- Conduct financial analysis and reporting to support decision-making.
Team Leadership:
- Lead and mentor a team of product managers and operational staff.
- Foster a culture of innovation, collaboration, and high performance.
- Provide training and development opportunities to build a skilled and motivated team.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 1, 2025
go to method of application »
Job Summary
- To identify the long term (life) risk and give advice to clients on their life assurance needs using the limited architecture framework. To provide solutions for the client's long term insurance and financial planning needs by regularly reviewing the client's portfolio in order to build a sustainable broker practice
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff) Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business. Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs. Make exclusive use of Absa’s Financial Needs Analysis tool to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client. On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing. Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings •
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: September 30, 2025
go to method of application »
Job Summary
- To identify the long term (life) risk and give advice to clients on their life assurance needs using the limited architecture framework. To provide solutions for the client's long term insurance and financial planning needs by regularly reviewing the client's portfolio in order to build a sustainable broker practice
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff) Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business. Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs. Make exclusive use of Absa’s Financial Needs Analysis tool to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client. On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing. Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings •
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: September 30, 2025
go to method of application »
Job Summary
- Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
- Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
- Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: September 30, 2025
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Job Summary
- Group Financial Planning & Analysis (FP&A), formerly known as BP&A, supports decision making within the Absa Group through the provision of relevant financial information and analysis at a Group-wide level.
- FP&A’s aim is to deliver strategic insights into the Group based on historic trends as well as forward-looking ambitions. The strategic value of robust financial analysis cannot be overstated.
- By offering a clear picture of an organisation’s financial health and performance, FP&A enables the Group’s most senior leadership to identify strengths, weaknesses and growth opportunities.
- This analysis extends beyond simple financial metrics, incorporating broader market trends and competitive dynamics to provide a holistic view of the business landscape.
This role is a specialist role within the Planning team within wider Group FP&A. The Planning team is responsible for:
- the overall financial planning across Absa Group (preparation and review of forecasts and short- and medium-term budgets that inform the Integrated Plan including restatements and rebase of plan where required)
- preparation of key financial reports including commentary for use by the Absa Group Exco and Board
- analysis of competitors, trends, revenues, new products/businesses etc
- preparation of briefing notes for annual results presentations
- ad hoc analysis and research, often related to presentations to Exco and other senior management
Job Description
Key Accountabilities
- Accountability: Manage and execute the following deliverables to Exco and other members of senior management in collaboration with teammates, wider FP&A and with the support of business cluster financial decision support teams, risk colleagues and treasury colleagues:
- Project management and analysis of key planning deliverables throughout the year: revised annual forecasts (RAF), short-term and medium-term plans (STP and MTP), stress testing and integrated plan outputs
- Monthly and quarterly key financial reports on financial performance
- Competitor analysis
- Research projects - gathering financial data and creating insightful, decision useful analysis and thought pieces
- Results presentations at half year and year end
- Other ad hoc projects and presentations
- Financial scenario analysis and stress testing
- Consolidating financial information for senior management
- Attend meetings to assist executives to understand and complete their tasks to achieve team goals
Accountability: RAF and STP review packs
- Assess the attainability and reasonability of the various budgets and forecasts put forward by comparing them to market expectations, past performance and management expectations. Reliance is not simply placed on the numbers themselves but utilisation of various key metrics (return on regulatory capital, return on equity, cost-to-income, JAWS, etc.) is essential.
- Compile review packs for submission to Exco and any other relevant committee. The pack together with commentary is necessary to provide a sounds basis on which the budget is approved.
- Interact with other departments such as Treasury, Risk and Group Tax may be necessary to provide comfort and assurance that the more technical aspects of submissions (e.g. funding plan impacts, risk-weighted assets and leverage) have been scrutinized and appear reasonable given the Groups economic outlook.
Accountability: Ad-hoc requirements/submissions
- Execute ad-hoc queries that are dependent on external and internal requirements and vary considerably throughout the year.
- Attend various committee meetings in which one will use their understanding of e.g. margins, impairment trends or economic understanding to provide a valuable contribution. In some instances, the contribution will be on a discussion basis and in others a submission to the committee is required.
- Provide other departments (Productivity Office, Office of the CEO, Treasury, etc.) with a range of information (analysis, forecasts and actual financial data etc) to perform their respective tasks. The information supplied may need to be package in a different format to make it relevant for their respective needs. An understanding of the roll-up structures within the Absa business and good financial understanding is vital in this instance to avoid misrepresenting information.
Accountability: Interim and year-end reporting (twice a year)
- Compile briefing packs used as summary and in some instances as additional detail for the annual and half year end financial statements. The packs are utilised by senior executives as a summary for interim and annual financial statements.
- Compile quick reference packs. An individual is required to engage with stakeholders such as Investor Relations and the various business unit representatives to ascertain possible topical subjects and key financial data for the relevant period. Scope is also given to frequently asked questions by investors.
- Attend investor "one-on-one" sessions in which one would either play a support role to a more senior Absa representative or through a more passive role for educational purposes.
- Compile competitor analysis which compares the Group’s performance to peers.
Accountability: Cluster Relationship Manager (CRM) roles
- Provide analysis support relating to role to respective cluster through submissions, due dates and planning Interact with and supply guidance to Business units on a daily basis
- Perform all other duties as reasonably assigned
People Investment Accountabilities
- Peer responsibility: Coach, inspire, engage, mentor and develop finance and business savvy leaders.
- Play to our A-Game culture of inclusivity, diversity, entrepreneurship, and ownership.
- Network with finance colleagues across Group Finance and create awareness of challenges, opportunities and issues and encourage collaboration
- Focus on finance skills evolution and remaining relevant.
- Maintaining and strengthening relationships with key stakeholders across the organisation, e.g. Group Financial Resource Management, Group Risk, Group Treasury Finance, Finance Business Partners and Financial Decision Support Heads.
Qualifications and experience:
- B Com degree with Honours of Masters (major in Accounting, Financial Management or Economics)
- CA SA / CIMA (5-8 years post qualifying)
- Non-CA SA / CIMA (7-10 years’ experience in Financial Services organisation)
- Able to work effectively across a multi-service Financial Services organisation
- Previous exposure to financial management reporting in a financial services organisation
Knowledge and skills:
- Financial Accounting
- Report writing
- Analytical skills
- Self-driven and good interpersonal skills
- Attention to detail
- Deadline driven
- Advanced Excel and PowerPoint skills
- Experience in handling big data and landing process efficiency projects
- Some knowledge of dashboards and PowerBI
- Knowledge of financial markets
- Knowledge of economics
Education
- Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)
End Date: September 3, 2025
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Job Summary
- To be a member of the legal team by managing Legal Risk in Personal and Private Banking and to contribute to the development of the Legal Function.
- The role will primarily focus on providing legal support and advice to the business generally, including taking responsibility for transaction documentation, assisting with product development, and providing specific advice in response to business queries as well as queries from other businesses.
- The candidate will also have the opportunity to work on significant Group-wide projects which are often run in the team.
Job Description
Key Accountabilities
Accountability: Management of Legal Risk
- Ensure the bank’s legal and regulatory position is managed effectively in all situations in which legal disputes or regulatory issues arise, at all times safeguarding Absa’s reputation.
- Increase awareness of the Legal Risk Policies and report any breaches.
- Identify and articulate risks associated with proposed transactions, projects and activities that the business intends to undertake.
- Mitigate risks wherever possible.
- Attend necessary training sessions to ensure commerciality and continued legal professional development.
- Ensure regulatory & statutory compliance.
- Provide a clear record of relevant business transactions and legal advice given that effectively mitigates legal risk.
- Develop and sustain effective risk and control frameworks.
Accountability: Negotiate, draft and review agreements.
- Assist in structuring, negotiating & drafting legal agreements and documentation relating to standard agreements, transactions and new products.
- Provide legal support to the Personal and Private Banking Collections teams, including Retail Deceased Estates and Debt Review, and working closely with product, recovery and litigation specialists, on various types of accounts
- Help to develop working structures and best practice guides for use within business.
- Address all probable risks by seeing to it that they are sufficiently addressed in legal agreements drafted.
- Consider, comment, negotiate and give advice on documents/ agreements for the Business.
- Give legal advice on transactions or deals to be done, or transactions that have been concluded.
- Conduct legal due diligences on transactions.
- Provide advice on the legality, lawfulness and enforceability of agreements and documents.
- Provide legal advice on security and the realization/disposal of security.
Accountability: Supplier Management
- Support Business, Procurement and Commercial Legal during Supplier contracting and on-boarding process
- Support business with their assigned Suppliers, where required.
- Deliver compliance to all Procurement Policies
- Obtain and cascade relevant information and analytics to conduct reviews that manage legal risk, where necessary.
- Participate in formal supplier performance reviews, where necessary.
Accountability: Stakeholder Management
- Determine needs of stakeholders by regular interaction with the stakeholders in order to discuss legal developments and matters with them
- Provide stakeholders with legal advice, support and legal and commercial solutions
- Provide specialist product support to Africa Regional Office legal teams.
- Manage external counsel, where required
- Distil and communicate legal concepts in a simple, concise way that is easily understood by business stakeholders.
- Evaluate, manage and prioritise tasks in accordance with business need
Accountability: Decision making and problem solving
- The individual must be innovative and forward thinking in their approach by keeping up to date with the latest technologies across industry and the evolving regulatory landscape;
- Through understanding the changing regulatory landscape, applying those changes in Absa yet mindful of impact of decisions on customers, business relationships as well as on South African and Absa Regional Offices’ economies, with cognisance to the greater globe;
- Able to understand issues in context, by taking a holistic view, and able to analyse and recommend next steps;
- Challenge existing processes and capabilities by designing new ways of working; and
- Exploring opportunities for improving existing capabilities through intuitive use of new analytic based approaches.
Accountability: Reporting
- Compile lists of matters and registers of work or instructions received
- Provide reports as required to support the assessment of the legal risk management framework.
- Attend to ad hoc reports as requested by the Legal Head/ Team Leader, such as reports required by Absa/ Legal Executive Committee (LEXCO).
Role / Person Specification
Professional/technical experience
- Experience of working in a highly regulated, fast paced environment, where there are often competing demands
- Experience with the National Credit Act, Consumer Protection Act and Rules of Court is essential
- Excellent written communication skills and very strong report writing skills
- Some in house experience would be beneficial.
Academic and professional qualifications
- Law Degree: LLB or BProc
- Admitted Attorney/Advocate in RSA
- At least 5-7 years PQE
Personal attributes
- Ability to work as part of a team
- Very strong interpersonal skills, especially communication skills
- Well organised and efficient
- Excellent negotiating and influencing skills
- Excellent attention to detail
- Integrity and reliability
- Business awareness, prioritisation of risk and strong commercial focus
- Ability to take a commercial view within legal constraints
- Ability to manage a large (and often fluid) workload with effective prioritisation as well as deliver accurately under pressure and at speed
Education
- Bachelor Honours Degree: Law, Military Science and Security (Required)
End Date: September 3, 2025
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Job Summary
- To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Description
- Claims assessment: Assess and/or process claims following standard operating procedures
- Customer Experience: Handle all customer interactions professionally and efficiently
- Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
- Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
End Date: August 28, 2025
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Job Summary
- Corporate and Investment Banking (Investment Banking Division) is currently looking for a Facility Agent to manage a Pan-African portfolio, primarily responsible for the agency function of syndicated loans, acting as a mediator between borrower and lenders, ensuring timely resolution of financial undertakings.
- The candidate will also be responsible for deal management of a portfolio of clients.
Job Description
Key Responsibilities
- You will be required to attend to the financial administration of syndicated loans in accordance with the provisions of the relevant facility agreements and finance documents with appropriate attention to detail.
This would entail the following:
- Reviewing draft documentation to ensure that the role of the Facility Agent is in line with the LMA standards,
- Interpreting Facilities Agreements and other finance documents for purposes of building and maintaining financial models in line with commercial terms included in the Facility Agreement,
- Originate and manage facilities on the loan management system, ensuring all transaction structures are accurately reflected,
- Managing cash flows and ensuring payments instructions are provided timeously to the relevant payments team,
- Instructing on and processing initial and subsequent utilisations, fees due, rate resets, roll overs etc in line with commercial terms included in the facility agreement,
- Successful invoicing and recovery of agency fees,
- Arranging and attending syndicated party meetings and ensuring action items are tracked accordingly,
- Attending to ad-hoc requests received from syndicated parties ensuring such requests are timeously actioned and/or resolved,
- Leading and participating in various ad-hoc change-the-bank and run-the-bank projects,
- Maintain relationships with clients, lenders, and internal teams, ensuring smooth communication and resolution of queries, and
- Timeously contributed to month-end reporting
Key Performance Measures:
- Effectiveness in managing deals in line with operational capabilities and compliance requirements.
- Successful invoicing and recovery of agency fees.
- Minimisation of operational risk incidents and governance process findings.
- Contribution to project testing and system input.
- Demonstration of organisational values in all interactions.
Education and Experience Required
- B Comm/Hons in Finance, Commerce, Business Science or equivalent
- 3-5 years Investment Banking experience
- Transaction Management or Agency experience
- Working experience of commercial loan/syndicated loan documentation
- Ability to establish effective working relationship with Borrower/Lenders
Technical Competencies:
- Strong financial and numerical skills.
- Proficient in risk management and project management.
- Ability to read and interpret legal documents.
- Financial modelling
- Excellent MS Office skills
Personal Competencies:
- Excellent verbal and written communication skills.
- Ability to multi-task and prioritise.
- Strong analytical abilities with a focus on detail and results.
- Capable of managing pressure and conflict effectively.
- Self-motivated with excellent relationship management skills.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: September 2, 2025
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Job Summary
- Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same.
- This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.
Job Description
Overview:
- The Senior Linux Technical Lead will be responsible for overseeing the design, implementation, and maintenance of Linux-based systems and infrastructure.
- This role involves coaching a team of Linux administrators, ensuring system reliability, performance, and security, and collaborating with other IT teams to support business objectives.
Key Responsibilities:
Technical Leadership:
- Coach and mentor a team of Linux administrators and engineers.
- Provide technical guidance and support to team members.
- Foster a collaborative team environment.
System Administration:
- Oversee the installation, configuration, and maintenance of Linux servers and systems.
- Ensure high availability and reliability of Linux-based services.
- Manage system performance, tuning, and capacity planning.
Security and Compliance:
- Implement and maintain security best practices for Linux systems.
- Conduct regular security audits and vulnerability assessments.
- Ensure compliance with relevant regulations and standards.
Automation
- Develop and maintain automation playbooks to streamline system administration tasks.
- Utilize configuration management tools (e.g. Ansible, Satellite) to manage infrastructure.
- Implement and manage CI/CD pipelines for system updates and deployments.
Troubleshooting and Support:
- Provide advanced troubleshooting and support for Linux-related issues.
- Coordinate with other IT teams to resolve complex technical problems.
- Perform system performance tuning
Documentation and Reporting:
- Maintain comprehensive documentation of system configurations, architectural designs, processes, and procedures.
- Generate regular reports on system performance, incidents, and compliance.
- Communicate effectively with stakeholders regarding system status and updates.
Research and Development
- Identify, test and deploy latest products related to the platform in line with operational requirements.
- Develop innovative products and services to address current challenges, providing a competitive advantage and fostering long-term growth.
Experience & Qualifications Required:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Extensive experience in Linux system administration and engineering.
- Strong leadership skills.
- Proficiency in scripting languages (e.g., Bash, Python).
- In-depth knowledge of security best practices and compliance requirements.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Critical Skills:
- Experience with automation and configuration management tools (e.g., Ansible, Puppet).
- Certifications in relevant technologies (e.g., Red Hat Certified Engineer, Linux Professional Institute Certification).
- Experience with cloud computing platforms (e.g., AWS, Azure)
Education
- Bachelor's Degree: Information Technology
End Date: September 1, 2025
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Job Summary
- To administer day to day benefits of minor beneficiaries and process financial transactions accurately and timeously through the investment execution of predefined objectives as per agreed standard operating procedures.
Job Description
Accountability: General Administration of Trusts
- Receive and open new file ensuring that all documents received are in line with the regulatory requirements for a Beneficiary Fund Administration.
- Check and ensure that the information received is captured accurately on the Trust system.
- Ensure that all outstanding core documents and information in terms of the Absa Trust Beneficiary Fund Policy is on the file, and if not, that all attempts are made to collect them.
- Make the first call and prepare the welcome pack to be sent to the client.
- Prepare investment proposal for the capital received in trust on behalf of the beneficiaries on the standard model for approval by the responsible person / committee according to the Policy and Investment policies.
- Give the necessary instructions to the Fund Managers to invest the capital in the different investment portfolios as per approved proposal to ensure the correct placement of Investments for the Trust according to the prescribed Investment Policy
- Draft monthly debit orders for maintenance as approved by the Manager/Investment Committee on the Investment proposal. The decision of the maintenance amount is guided by the needs of the beneficiary and recommendation by the trustees. Hand to Trust Manager for final approval and capturing of the payment on the trust system.
- Facilitate ad-hoc payments, like applications for school fees, clothing etc to clients in the same manner as the monthly allowances. Evaluate the requests by considering the trust capital, termination date of the trust, client's circumstances etc.; as guided in the Trust policies.
- Draft correspondence to the guardian of the beneficiaries per letter, sms or e-mail giving feedback regarding the outcome of application for financial assistance.
- Interact via telephone or in writing to provide information regarding the trusts i.e. payments made, investments, etc
- Organize, sort, process and prioritize daily incoming and outgoing mail, e-mails and telephone enquiries from clients to ensure excellent client service and communication regarding their need for financial assistance from the trust.
- Revise regularly the Trust investment portfolios as per the Investment policy and automated investment reports generated from the Trust system on a monthly basis.
- Attend to all monthly reports which ensure high quality administration of the trusts.
- Ensure liquidity of funds on the different trust accounts by giving instructions timeously to the data capturers in the admin team and the Fund Managers when investments should be realised
- Give instructions to the administration department to take distribution fees and management fees when capital was realised to pay for ad hock, maintenance or when the general management fees were not taken automatically by the trust system due to insufficient funds.
- File correspondence, yearend statements and returned Certificates of Maintenance in the Trust file for record keeping
- Trace Beneficiaries which cannot be allocated or whose contact details have changed on the Trust system and letters to the client's last known address.
- Request Trust Manager to perform a verification search on the ITC-System, if unsuccessful send an instruction to the Tracing Agents for further action and investigation.
- These methods are also used to follow up regularly on outstanding contact details, bank details and maintenance payments in respect of clients as and when required.
- Draft termination statements, on receipt of termination documentation completed by the trust beneficiary, in order for the Trust to be terminated as per the Resolution received from the Fund and/or as per auto-generated monthly report printed from the trust system
- Process final payments to clients, when the trust has to be terminated, according to the mandate given by the legislation.
- Prepare final letters according to the trust processes as documented in the Trust policies.
- Ensure proper records are kept as per Trust policy and procedures.
- All tasks need to be performed in conjunction with the PD objectives.
Accountability: Client Service
- Interact with walk-in and telephone clients on a daily basis to find out what their needs are and assist them
- Attend to requests/queries received per e-mail or mail to find out what the clients need and assist them in obtaining what they expect
- Keep clients informed of processes, procedures and progresses of their Trust Fund so that they can be updated on income earned, investment made, payments and expenses.
- Adhere to client complaints from Trust Customer care and process within stipulated timeline.
- Adhere to the guidelines of the Service Level Agreement to ensure that Absa Trust is not in breach
Accountability: Investments
- Review and manage all the existing investment portfolios of the trusts as per investment policy.
- Use the prescribed investment model to calculate the optimum investment composition when opening and activating a new trust or reviewing existing trust, on the trust system
- Hand the proposed portfolio to the Trust Manager/Investment Committee for approval according to Absa Trust Policy
- Ensure that the necessary instructions are given to the data capturers in the Admin department and Fund Managers so that the investments are restructured in accordance with the approved proposals
- File investment proposals in the relevant trust file for record keeping purposes
Accountability: Reports
- Check and manage all the administration reports which are generated by the Trust system according to the Trust manual on a monthly basis for discrepancies from the norm.
- Indicate on report/s the reasons for discrepancies, sign off the reports and date as per prescribed rules
- Hand over the reports to the Trust Manager on/or before the due date to ensure that the administration of each trust is in line with policy.
Accountability: Beneficiary Holding Account and Office Accounts
- Check the list that is prepared by the Administration Department and follow up on amounts under unallocated funds on a daily basis within the prescribed period.
- Instruct Administration Department to transfer funds to the correct trust account as soon as the service provider confirms with proof of payment that the funds have been deposited so that the trust capital is reflected correctly on the trust system.
- Follow up with Fund if they deposited monies into this account without informing Absa Trust, so that the monies can be allocated to the correct trust account
- Report outstanding allocations to the Trust and Business Development Managers to assist with follow up on the outstanding matters.
Accountability: Year-End Statements
- Check capturing by the data capture staff of transactions throughout the year for correctness.
- All Financial year end statements and confirmation of existence forms need to be prepared and distributed to clients as per the beneficiary fund rules and guidelines.
- Upon receipt of the DHA beneficiary deceased status report ensure termination of all payments to guardians/beneficiary.
Education
- Further Education and Training Certificate (FETC): Financial Sciences (Required)
End Date: August 30, 2025
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Job Summary
- The objective of the Risk Consultant is to be a specialist partner to the adviser’s business in the area of Risk Planning. Furthermore, to empower and influence advisers through specialised knowledge to enable them to give superior service and add value to clients and Advice & Investments.
Job Description
Relationship
Management
- To build and maintain meaningful relationships with advisers, AIFA Regional Managers, branch staff, bankers and relationship managers in the Private Banking, Business Banking and Retail space
- To act as a liaison between Absa Life and the adviser
Target
Achievement
- To assist the adviser to put strategies in place to achieve Absa Life policy count, premium, commission and wills targets
Practice Management
- To analyse the adviser’s book to identify cross selling and upselling opportunities
- Practice View
- Business Plans
- Campaign management
- Compliance: To ensure that advisers understand our advice philosophy
Training & Product Knowledge
- To train advisers and their staff on Absa Life products, systems and processes and promote digital adoption
- To keep abreast of the risk market by reading and sourcing information on competitors as a way of gaining competitive advantage
- To update the adviser on any internal process changes
- To update the adviser on any product enhancements
- To engage branch staff by doing branch presentations on the Absa Life product offering
- To source information on competitors as a way of gaining competitive advantage
Sales Support
- To provide advisers with information that will assist them in selling Absa Life products
- To support the AIFA RM with their sales initiatives
- To improve service delivery to the adviser by escalating and resolving relevant Product House queries
Collaboration
- To engage with Absa Life stakeholders and provide input on product enhancements
- To work together with the Legal and Advisory Specialist and the Investment Consultant to close business opportunities and retain clients
- To document a formalized Service Level Agreement with advisors and RM’s
- To collaborate with the AIFA RM to coordinate campaigns and competitions in the regions
- To support regional and national campaigns and competitions
Education and Requirements:
- 5 years experience in the financial services industry.
- NQF 6 or higher.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: September 2, 2025
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Job Summary
- The Executive: Business Transformation & Strategic Change is a crucial value enablement role reporting to the Chief Operations Officer (COO). This role focuses on steering strategic change and business transformation within Business Banking.
- The incumbent will ensure effective project delivery, value realization, people change management, risk handling, and portfolio management aligned with the business's strategic goals. Additionally, the role demands driving business ownership of results and embedding change at the organizational level.
- As a Senior Executive in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen.
- Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.
Job Description
KEY FOCUS AREAS
- Lead Business Banking’s strategic transformation agenda to achieve future-state ambitions.
- Align the Strategic Initiatives Book of Work (SI BoW) with enterprise priorities for maximum impact.
- Establish robust governance, decision-making, and KPIs to enable insight-led execution and risk management.
- Design scalable frameworks and Centres of Excellence to institutionalize transformation capabilities.
- Champion agile methodologies to drive delivery efficiency and continuous improvement.
- Enable digital and operational model transformation through strategic partnerships and innovation.
- Translate strategic shifts into actionable plans ensuring sustained adoption.
- Collaborate across Exco, Group, and Business Units for cohesive, aligned execution.
- Foster a high-performing, accountable transformation team grounded in agility and excellence.
- Embed a future-focused, customer-centric mindset to drive meaningful, sustainable change.
ACCOUNTABILITIES
Strategy Formulation and Execution
- Align the Strategic Initiatives Book of Work (SI BoW) with Business Banking’s multi-year strategy.
- Translate strategic ambitions into business plans and execution roadmaps.
- Drive enterprise-wide transformation through structured delivery and change management.
- Cascade strategic goals and ensure alignment between business unit vision and functional priorities.
- Develop effective partnerships to enable business performance and sector-wide influence.
- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
- Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
- Track execution progress against key strategic initiatives and intervene to correct course where needed.
- Support transformation initiatives through structured programme delivery and change management practices.
- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
Customer Primacy
- Ensure transformation initiatives enhance the end-to-end customer experience.
- Leverage customer insights to shape transformation roadmaps and prioritise investments.
- Represent the voice of the customer in leadership forums to influence strategic priorities.
- Utilise customer data to improve processes and propositions.
- Instil customer-centric decision-making in teams.
- Interpret market and customer insights to inform operational plans and prioritise capability investments.
- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
- Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
- Implement initiatives that improve customer engagement and retention through operational enhancements.
- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
- Represent the voice of the customer within leadership forums to influence service delivery priorities.
- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
- Provide expertise in designing integrated frameworks to embed service excellence.
Sustainable Growth
- Lead the development of growth plans aligned with segment, enterprise, and ESG priorities.
- Partner across Strategy, Technology, and Operations for scalable growth initiatives.
- Monitor growth delivery and align initiative outcomes with financial and customer value targets.
- Evaluate financial and customer returns to ensure business viability.
- Develop business area growth plans aligned to segment and enterprise priorities.
- Work with business partners to define and execute on growth strategies and operational initiatives.
- Mobilise functional teams to deliver growth targets and embed performance accountability.
- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
- Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
Client-Driven Innovation and Change
- Monitor competitive landscape and identify opportunities to improve products, services, or operations.
- Drive continuous improvement and innovation within the team to enhance customer outcomes.
- Shape client experience initiatives through project ownership and delivery responsibility.
- Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
- Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
- Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
- Drive change management activities across a single value chain for optimal adoption of change.
Leading Talent
- Lead, coach, and empower a high-performing team.
- Build organisational capability in agile delivery, change leadership, and stakeholder engagement.
- Align talent strategies with transformation demands and future readiness.
- Develop workforce capabilities to meet business plan execution requirements.
- Create inclusive team environments that support performance, well-being, and growth.
- Embed people processes and values into business routines, reinforcing a strong leadership culture.
- Develop workforce capabilities to meet business plan execution requirements and future readiness.
- Create inclusive team environments that support performance, wellbeing, and growth.
- Address escalated people issues and ensure application of performance and development processes.
- Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
- Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
- Direct the development and implementation of human capability strategies to support people management priorities.
Operational Effectiveness
- Oversee governance forums, reporting cycles, and dashboards for strategic visibility and risk mitigation.
- Resolve cross-functional delivery barriers for seamless execution across business units.
- Leverage data insights to improve digital enablement, customer outcomes, and execution agility.
- Set financial and resourcing plans to enable business performance and track budgets.
- Represent the business area in operational forums and with delivery partners.
- Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
- Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
- Ensure integration across business units by resolving operational friction and dependencies.
- Represent the business area in operational forums and with delivery partners.
- Leverage data insights to improve operational effectiveness and customer outcomes.
- Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
- Identify problems and formulate alternate solutions to resolve value chain conflicts.
- Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.
Digital Adoption
- Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
- Monitor digital platform performance and ensure integration with business processes and outcomes.
- Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
Good Governance, Risk and Compliance
- Implement governance, risk, and compliance frameworks in business processes and team routines.
- Promote risk awareness and lead the response to regulatory changes and emerging issues.
- Support audit readiness and ensure operational teams adhere to compliance requirements.
- Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
- Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
- Influence the implementation of effective internal controls systems and corporate governance practices.
Data Monetisation
- Apply data insights to support business planning and decision-making in the business area.
- Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
- Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.
Stakeholder Management
- Manage relationships with key stakeholders to support aligned delivery and issue resolution.
- Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.
QUALIFICATIONS AND EXPERIENCE
Education/ Qualification:
- Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]
Field of Study:
- Banking, Business and Commerce
- Organisational Development
- Psychology
- Business Strategy
- Human Capital
- Change Management
- Portfolio and Programme Management
Work Experience:
- 12-15 years’ experience in a capability of critical importance to the bank.
- Track record of 5 years in a people management position in a large enterprise.
- Experience developing integrated customer-centric solutions while managing stakeholders across business areas.
- Exposure to digital transformation and data-driven decision-making.
- Proven success in driving strategy execution, transformation governance, and change capability.
COMPETENCIES
Leadership Competencies:
- Strategic Thinking
- Business Acumen
- Communication
- Influence
- Leadership
- Creativity and Innovation
- Delivering Results
- Adaptability
- Collaboration
Knowledge and Skills:
- Strong commercialisation and monetisation skills with an affinity for finance
- Digital affinity and dexterity that leverages technology to automate and create commercial value
- Mindset of efficiency driven by automation, digitization, and cost optimisation to create client value
- Strategic business transformation and enterprise change leadership
- Portfolio governance, prioritisation, and execution oversight
- Agile methodologies and change enablement frameworks
- Organisational readiness and change adoption strategies
- Performance tracking, benefits realisation, and value optimisation
- Executive stakeholder engagement and strategic influence
- Digital transformation awareness and adoption of enabling technologies
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies
End Date: August 30, 2025
Method of Application
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