Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Purpose of the Role
- The Creditors Supervisor/Manager is responsible for overseeing the end-to-end Accounts Payable (AP) function, ensuring timely, accurate, and compliant processing of invoices, payments, reconciliations, and vendor management. The role provides leadership to the AP team, maintains internal controls, and supports financial reporting and month-end obligations.
Key Responsibilities:
- Team management: Supervise, train, and develop the AP staff, including performance reviews and workflow management.
- Process oversight: Ensure accurate and timely processing of all invoices and payments, and manage the day-to-day operations of the department
- Vendor relations: Serve as the primary contact for vendor inquiries, manage vendor relationships, and resolve discrepancies and issues.
- Financial accuracy: Review and approve invoices and payments, reconcile accounts, and ensure the accounts payable ledger is complete and accurate.
- Compliance and controls: Implement and enforce internal controls, ensure adherence to company policies, and maintain compliance with relevant laws and regulations.
- Reporting and analysis: Prepare regular accounts payable reports, analyze key performance indicators (KPIs), and assist with month-end and year-end close activities.
- Collaboration: Work with other departments, such as procurement and finance, to streamline processes and support overall financial objectives.
Qualifications & Experience
- Accounting, finance, or a related qualification
- 5+ years of accounts payable experience.
- 2+ years of supervisory or management experience.
- Strong knowledge of accounting principles and AP processes.
- Proficiency in accounting software and Microsoft Office Suite.
- Experience in SAP and Coupa.
- Excellent communication, interpersonal, and leadership skills.
- Strong organizational skills and attention to detail.
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Main purpose of the job:
- To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.
Minimum Qualifications and Experience:
- Matric (Grade 12)
- Valid Driver’s License (minimum 2years)
- Valid Firearm Competency (Business purposes)
- PSIRA Registered Grade B with Armed Response
- Clear Criminal Record
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- Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you will have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanour, with a valid driver's license and reliable vehicle (This is non-negotiable).
- A hunter for new business opportunities with a passion for electronic and technical equipment.
- Must have minimum PSIRA Grade C.
Duties:
Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
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Overview:
- We are seeking an experienced and detail-oriented Security Systems Technician to support high-security installations across our banking infrastructure projects. This role involves the full deployment and configuration of alarm systems, CCTV surveillance, and network connectivity at banking branches and ATMs. The ideal candidate will have a strong technical background, hands-on installation experience, and the ability to program and troubleshoot integrated security systems.
Key Responsibilities:
- Install, program, and test alarm systems including sensors, control panels, and remote monitoring components at banking locations.
- Install and configure CCTV systems—including IP cameras, DVRs/NVRs, and remote access setups—for interior and perimeter surveillance.
- Perform full network router setup, including IP configuration, port forwarding, and ensuring secure remote access to systems.
- Conduct on-site assessments to determine equipment needs and optimal device placement for maximum security coverage.
- Terminate and test Ethernet and power cables as required.
- Program integrated systems to communicate with central monitoring stations and client control rooms.
- Provide on-site fault finding, repairs, and system upgrades as needed.
- Complete detailed site documentation, including IP addresses, device mappings, user access profiles, and system configurations.
- Liaise with security coordinators, bank facility managers, and IT departments to ensure installations meet project and compliance requirements.
Required Skills & Experience:
- Alarm Systems: Full-cycle knowledge from installation to programming (experience with brands like DSC, Paradox, or Texecom preferred).
- CCTV Systems: Proficient in installing and configuring analog and IP-based surveillance systems, including remote viewing setup.
- Networking: Strong understanding of router installation, static IP configuration, and port forwarding for remote system access.
- Ability to interpret wiring diagrams, floor plans, and security schematics.
- Familiarity with UPS systems and structured cabling is an advantage.
- Valid driver’s license and willingness to travel to various branch locations.
- Excellent fault diagnosis and troubleshooting skills under time pressure.
Additional Requirements:
- Ability to work in secure environments, including high-security branches and offsite ATM locations.
- Strong adherence to confidentiality and security protocols.
- Ability to work independently or as part of a team under project timelines.
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
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Overview:
- We are seeking an experienced and detail-oriented Security Systems Technician to support high-security installations across our banking infrastructure projects. This role involves the full deployment and configuration of alarm systems, CCTV surveillance, and network connectivity at banking branches and ATMs. The ideal candidate will have a strong technical background, hands-on installation experience, and the ability to program and troubleshoot integrated security systems.
Key Responsibilities:
- Install, program, and test alarm systems including sensors, control panels, and remote monitoring components at banking locations.
- Install and configure CCTV systems—including IP cameras, DVRs/NVRs, and remote access setups—for interior and perimeter surveillance.
- Perform full network router setup, including IP configuration, port forwarding, and ensuring secure remote access to systems.
- Conduct on-site assessments to determine equipment needs and optimal device placement for maximum security coverage.
- Terminate and test Ethernet and power cables as required.
- Program integrated systems to communicate with central monitoring stations and client control rooms.
- Provide on-site fault finding, repairs, and system upgrades as needed.
- Complete detailed site documentation, including IP addresses, device mappings, user access profiles, and system configurations.
- Liaise with security coordinators, bank facility managers, and IT departments to ensure installations meet project and compliance requirements.
Required Skills & Experience:
- Alarm Systems: Full-cycle knowledge from installation to programming (experience with brands like DSC, Paradox, or Texecom preferred).
- CCTV Systems: Proficient in installing and configuring analog and IP-based surveillance systems, including remote viewing setup.
- Networking: Strong understanding of router installation, static IP configuration, and port forwarding for remote system access.
- Ability to interpret wiring diagrams, floor plans, and security schematics.
- Familiarity with UPS systems and structured cabling is an advantage.
- Valid driver’s license and willingness to travel to various branch locations.
- Excellent fault diagnosis and troubleshooting skills under time pressure.
Additional Requirements:
- Ability to work in secure environments, including high-security branches and offsite ATM locations.
- Strong adherence to confidentiality and security protocols.
- Ability to work independently or as part of a team under project timelines.
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
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Overall purpose of the job:
- The purpose of the Fire Coordinator and Administrator is to assist Projects and Operations with coordination of jobs and administration functions relating to both Projects and Operations.
Duties & Responsibilities:
- Scheduling of jobs with clients and technicians (internal & external)
- Answering all incoming calls in an efficient and professional manner
- Print & distribute technicians work schedules daily
- Call and confirm all calls booked with client
- Recording of technicians daily whereabouts and take corrective measures should schedules need to be changed.
- Give assistance to clients on an ongoing basis
- Collecting of outstanding paperwork daily, including job cards and invoices
- Assist manager with complaint resolution
- Meeting and keeping agreed targets
- Monitoring all vehicles and keeping track of any repairs and services done.
- Monitoring and ordering in of PPE for department
- Working on monthly and weekly invoicing reports
- Assist and raising of job and non-job related purchase orders
- Generate new stock codes not loaded on the system
- Following up of orders with suppliers for jobs
- Van stock counts and variance reports
- Preparing and scanning of documentation for invoicing
- Following up on supplier invoices and payments
- Assist with OTA’s, overtimes and expense claims
- Opening all CS and PS jobs on SAP
- Opening of all project and non-project related jobs
- Assist PM with scheduling and coordination of all CS and PS jobs
- Assist with stock issuing to all jobs
- Preparing files for invoicing
- Saving of file hard copies to system
- Ensure project registers updated with relevant project information
- Ensure general filing sorted out and maintained regularly
- Ensure that stock is allocated for jobs prior to invoicing
- Assist PM and GM with adhoc duties
- Ensuring workstation neat and tidy at all times
- Ability to read costing sheets and have a fair understanding of sales quotations
- Understand and manage own deliverables, scope and good time management
- Work effectively with sales, commissioning engineers and Project Manager
- Work and adhere to detailed commissioning plans which identifies the activities needed to successfully install/service, commission and handover sites,
- Proper control over all documents and records of all tests on site to include in handove documents as proof of functional testing.
- Adherence to project and EHS plans;
- Keep forms and records to document daily project activities;
- Monitor the progress, and communicate daily to site client and Fidelity Fire Solutions Project
- Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
- Check stock before deployment to site and when on site in order to ensure everything required is available. This includes managing any vehicles stock that may be issued.
- Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
- Maintaining a good customer relationship with all Commercial Clients
- Overtime work required from time to time
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 2 years admin experience
- Financial background/experience essential
- Have some Accounting systems experience ie. SAP
- Experience/ Knowledge of doing Quotations
- Knowledge of Listener
- Knowledge of Technical Coordination
- Knowledge of Project Coordination
- Computer Literate (MS Office, Outlook)
- Typing speed of 45+wpm
Skills and Attributes:
- Customer focused
- Time Management
- Interpersonal Savvy
- Technical / functional skills
- Timely decision making
- Planning
- Confident
- Excellent communication and presentation skills
- Drive for results / consistent deliverer
- Business acumen / strategic vision
- Agility
- Accountability
- Collaborative
- Resilience
- Work under pressure in a fast moving growth environment
- Action Oriented
- Priority setting
- Approachability
- Integrity and Trust
- Informing
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- The Tactical Response Team is a specialized unit within law enforcement agencies or security organizations that is responsible for responding to high-risk situations, such as hostage rescues, active shooter incidents, and terrorist threats. The primary goal of the Tactical Response Team is to protect lives, diffuse dangerous situations, and maintain public safety.
Minimum Requirements/Qualifications:
- Grade 12/Matric.
- PSIRA Grade A/B
- TRT Training Certificate (essential).
- Minimum of 3 years of experience in law enforcement, military special operations, or private security with a focus on tactical operations.
- Supervisory experience a must, within the Mining Security Industry will be advantageous.
- Competency for all firearms for Business Purpose (Handgun/Shotgun/Rifle).
- Certification as a SWAT operator, tactical medic, or similar specialized training is preferred.
- Proficiency in firearms handling, tactical maneuvering, and defensive tactics.
- Physical fitness and agility to perform strenuous tasks in challenging environments.
- Flexibility to work irregular hours, including nights, weekends, and holidays, as required.
- Medically Fit – Will have to undergo a Medical Assessment.
- Clean criminal record and valid driver's license.
- Should reside in the Vanderbjilpark/Vereeniging area.
Key Responsibilities (Not totally inclusive):
- Respond to high-risk incidents and emergencies as part of a coordinated team effort.
- Execute tactical operations, including hostage rescues, barricade situations, and search and apprehension missions.
- Ability to work effectively as part of a team, following orders and communicating clearly under pressure.
- Strong problem-solving skills and the ability to adapt quickly to changing circumstances.
- Maintain proficiency in tactical skills, such as firearms use, close-quarters combat, and breaching techniques.
- Conduct thorough pre-mission planning, intelligence gathering, and risk assessments.
- Provide security for high-profile events, dignitaries, or critical infrastructure as needed.
- Collaborate with other law enforcement agencies or emergency response teams to coordinate joint operations.
- Follow strict protocols and procedures to ensure the safety of team members, civilians, and suspects.
- Train regularly to maintain physical fitness, marksmanship, and tactical proficiency.
- Demonstrate professionalism, discipline, and effective communication skills in high-stress situations.
- Maintain confidentiality and discretion with sensitive information related to ongoing operations.
- Strong moral character and commitment to upholding the law while protecting human life.
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
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QUALIFICATIONS & EXPERIENCE:
- Matric
- Minimum 3-5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
MAIN PURPOSE OF JOB:
- A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems. This technician can also perform basic fault finding and install radio communication devices
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Basic Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet
DUTIES
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
- Complete a stock control check
- Keep the company vehicle clean and tidy
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Overview:
- Fidelity is seeking a highly skilled and reliable Armed Escorting Driver to join our team. The ideal candidate will be responsible for transporting valuable cargo and ensuring its safe delivery to designated locations. This position requires a valid armed security license and experience in driving armored vehicles.
Responsibilities:
- Transport valuable cargo securely and timely to designated locations.
- Maintain a high level of security and vigilance while driving and handling cargo.
- Adhere to all company policies and procedures related to the safe transportation of valuable goods.
- Maintain a clean and organized vehicle at all times.
- Communicate effectively with team members and supervisors to ensure successful completion of assignments.
- Handle emergency situations calmly and effectively.
- Assist in loading and unloading cargo when necessary.
- Perform routine vehicle maintenance and ensure the vehicle is in proper working condition at all times.
- Follow all state and federal laws regarding the transportation of valuable goods.
- Maintain proficiency in operating firearms and be prepared to use them if necessary.
Qualifications:
- Valid armed competency in Hand gun, Rifle and shotgun.
- Valid Psira Certificate
- Valid driver's license with PDP & a clean driving record.
- Minimum of 3 years of experience in driving armored vehicles.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle emergency situations effectively.
- Strong attention to detail and ability to follow strict security protocols.
- Physical ability to lift and move heavy items.
- Knowledge of state and federal laws regarding the transportation of valuable goods.
- Ability to work in a fast-paced and high-stress environment.
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Job Overview:
- The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
- The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
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Job Description
- A Site Security Manager position is vacant, based in Robertville, reporting to the Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
- Matric certificate
- Psira Grade A registration and accreditation.
- At least 3 years’ logistics and warehouse experience.
- At least 10 years’ Management experience.
- At least 5 years Security Management experience
- Working knowledge of ISO 9001:2000 Quality Management and its requirements.
- People management experience.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- No Criminal Record.
- Experience in managing an Estate.
Key Performance Areas: (Not totally inclusive):
- Constantly evaluating risks / threats and making recommendations to the Client to counter these.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
- Liaising daily with Operations management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
- Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
- Dealing with all required administration matters.
- Ensuring that all shifts are covered on a daily basis.
Skills required:
- Strong planning skills
- Leadership skills
- Organizational skills
- Good interpersonal skills
- Communication skills
- Analytical, Critical Thinking skills.
Other personality attributes:
- Ability to meet strict deadlines.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
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Overall Purpose of the job:
- To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations.
Minimum qualifications and experience:
- Matric
- Post Matric qualification - preferred
- A minimum of 1-year customer service experience
- A minimum of 1 year cold calling experience within a sales call centre
- At least 1 year’s administration experience within a client-centric environment
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
Main duties & Responsibilities:
- Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day.
- Answering inbound calls as well as assist customers who have specific enquiries.
- Transferring calls to other departments as and when needed.
- Handling and resolving customer complaints or escalating on calls if in scope.
- Verifying listener information
- Passing required QA results if applicable.
- Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked.
- Working as a team and assisting colleagues with daily contact centre operational issues.
Behavioural Competencies:
- Customer focus
- Drive and create urgency with potential clients
- Being ethical
- Passion for selling
- Good follow up skills and practices on tasks
- Negotiation skills
- Drive for results
- Action orientated
- Active listening
- Attention to detail
- Able to build report telephonically
- Resilience
- Active cold calling
- Empathy
- Adaptability
- Positiveness
- Organising
- Planning
- Time Management
- Excellent communication skills (verbal and written)
- Dealing with ambiguity
- Informing
- Integrity and trust
- Patience
- Leave effective voicemails
- Closing rate of over 80-90% of deals
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Position Overview:
- The Contract Manager is responsible for the overall management, coordination, and performance of the Fidelity Specialized Services (FSS) security operations deployed on the Transnet contract. The role ensures full contractual compliance, operational excellence, risk mitigation, stakeholder engagement, and service delivery aligned with Transnet standards and Fidelity policies.
- The Contract Manager is the primary point of contact between Transnet representatives and Fidelity management.
Reporting Structure
- Reports to: National Critical Infrastructure Manager – Fidelity Specialized Services
- Direct reports: Site Managers, Supervisors, Tactical Commanders, Drone Pilots, K9 Handlers, Control Centre Operators.
Minimum Requirements
- Grade 12 / Matric.
- PSIRA Grade A (mandatory).
- Minimum 5–8 years’ experience in security operations management (rail, critical infrastructure, or high-risk environments advantageous).
- Valid driver’s licence and ability to travel.
- Strong knowledge of:
- Critical infrastructure protection
- Transnet operational environment (preferred)
- Tactical deployment and emergency response
- Risk, intelligence, and incident management
- Computer literacy (MS Office, reporting systems).
- Strong leadership, communication, and investigative skills.
Job Description/Key Responsibilities:
Contract Management & Compliance
- Ensure full adherence to contractual obligations as stipulated in the TRIM SLA.
- Monitor and enforce compliance with Fidelity policies, Transnet security protocols, and statutory regulations.
- Conduct periodic contract performance reviews and submit required reports.
- Manage service deviations and implement corrective action plans.
Key Competencies
- High integrity and professionalism
- Decision-making under pressure
- Strong situational awareness
- Team leadership and discipline management
- Analytical and investigative abilities
- Excellent communication skills
- Ability to manage client expectations and deliver results
Operational Management
- Oversee daily security operations across all Transnet sites allocated under the contract.
- Ensure adequate manpower deployment, including tactical teams, foot patrols, K9 units, drones, and vehicle patrols where applicable.
- Conduct operational inspections, parades, shift briefings, and site audits.
- Ensure effective incident response, escalation processes, and 24/7 command-and-control readiness.
Risk, Incident & Intelligence Management
- Identify operational risks, crime patterns, and vulnerabilities along Transnet corridors and facilities.
- Oversee intelligence gathering, threat monitoring, and prevention strategies.
- Manage critical incidents, derailments, cable theft attempts, and infrastructure tampering cases.
- Ensure proper reporting (flash reports, incident logs, investigation reports, and weekly performance summaries).
Staff Management
- Provide leadership to Site Managers, Supervisors, Tactical Commanders, and security personnel.
- Conduct performance evaluations, coaching, and disciplinary processes.
- Manage recruitment, training, and certification requirements (firearm competency, polygraphing, tactical readiness, etc.).
- Promote professional standards, integrity testing, and compliance with company procedures.
Client Relationship & Stakeholder Management
- Maintain strong relationships with Transnet Security, Operations Managers, Corridor Managers, and other key stakeholders.
- Attend daily/weekly meetings, debriefs, and operational planning sessions with Transnet.
- Ensure clear communication channels between Fidelity and the client.
Administration & Reporting
- Submit accurate deployment schedules, registers, payroll inputs, and timesheets.
- Maintain asset registers (vehicles, drones, radios, firearms, tactical equipment).
- Ensure proper record-keeping for incidents, investigations, and audit trails.
- Compile monthly management reports and KPI/SLA performance reports for Transnet.
Financial & Budget Control
- Manage contract budgets, overtime, fuel, vehicle maintenance, and equipment procurement.
- Prevent cost overruns through effective resource planning.
- Ensure financial controls, including verifying invoices, claims, and operational expenses.
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Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers.
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- Must Have Psria Grade C
Job requirements & other attributes:
- Self-motivated and energetic
- Good selling skills
- Good organizational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s license (Compulsory)
- Own reliable vehicle (Compulsory)
- Valid PSIRA - Grade C (Advantageous)
- Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
- Fully Bilingual (English and Afrikaans) preferable
- Hunter for new business and passionate about the communities safety
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
- Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
- The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related function
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
go to method of application »
- Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
- The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
go to method of application »
- The above position is vacant at our Durban Branch. The overall purpose of this position is to transport Crewman and Custodians to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) Certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Valid drivers license - code C1 (minimum) and a valid PDP
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
- Conduct vehicle audit and complete checklist
- Drive vehicle responsibly and complete documentation of accidents/ incidents
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team Work
go to method of application »
Overall Purpose of the job:
- To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations.
Minimum qualifications and experience:
- Matric
- Post Matric qualification - preferred
- A minimum of 1-year customer service experience
- A minimum of 1 year cold calling experience within a sales call centre
- At least 1 year’s administration experience within a client-centric environment
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
Main duties & Responsibilities:
- Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day.
- Answering inbound calls as well as assist customers who have specific enquiries.
- Transferring calls to other departments as and when needed.
- Handling and resolving customer complaints or escalating on calls if in scope.
- Verifying listener information
- Passing required QA results if applicable.
- Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked.
- Working as a team and assisting colleagues with daily contact centre operational issues.
Behavioural Competencies:
- Customer focus
- Drive and create urgency with potential clients
- Being ethical
- Passion for selling
- Good follow up skills and practices on tasks
- Negotiation skills
- Drive for results
- Action orientated
- Active listening
- Attention to detail
- Able to build report telephonically
- Resilience
- Active cold calling
- Empathy
- Adaptability
- Positiveness
- Organising
- Planning
- Time Management
- Excellent communication skills (verbal and written)
- Dealing with ambiguity
- Informing
- Integrity and trust
- Patience
- Leave effective voicemails
- Closing rate of over 80-90% of deals
Method of Application
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