Head Clerk: Claims at AVBOB South Africa

RESPONSIBILITIES INCLUDE:

• Ensure that turnaround times from received to finalised are achieved within, meet or exceed the prescribed standards.
• Ensure outstanding claims are attended to in accordance with, meets or exceeds prescribed standards.
• Ensure premiums on settled claims for refunds are calculated accurately.
• Engage actively with team members and ensure that team members are fully trained to perform their duties.
• Consistently and diligently meet customer's expectation
• Identify issues, problems and opportunities and determine relevant action to be taken
• Identify new opportunities to enhance results or minimize problems
• Build and maintain constructive work relationships
• Communicate with internal & external clients

Qalification and Experience: 

• Grade 12 certificate.
• 3 – 4 years relevant experience in experience in Life Insurance
• Communication skills
• Customer service skills
• Attention to detail
• Good Writing skills
• Computer literate
• Be able to work under pressure