Job Opening at AVBOB South Africa

RESPONSIBILITIES INCLUDE:

• Ensure that turnaround times from received to finalised are achieved within, meet or exceed the prescribed standards.
• Ensure outstanding claims are attended to in accordance with, meets or exceeds prescribed standards.
• Ensure premiums on settled claims for refunds are calculated accurately.
• Engage actively with team members and ensure that team members are fully trained to perform their duties.
• Consistently and diligently meet customer's expectation
• Identify issues, problems and opportunities and determine relevant action to be taken
• Identify new opportunities to enhance results or minimize problems
• Build and maintain constructive work relationships
• Communicate with internal & external clients

Qalification and Experience: 

• Grade 12 certificate.
• 3 – 4 years relevant experience in experience in Life Insurance
• Communication skills
• Customer service skills
• Attention to detail
• Good Writing skills
• Computer literate
• Be able to work under pressure

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RESPONSIBILITIES INCLUDE:

• Evaluate and process broker applications within the department turnaround times and process any outstanding requirements and facilitate background checks.
• Update the application status on the systems and communicate application status with relevant stakeholders.
• Reconcile broker codes and ensure codes are allocated correctly, facilitate record keeping of all documentation and correspondence of broker.
• Evaluate, process request to broker contracts, compile an addendum and send for authorisation.
• Communicate any broker changes to all stakeholders to effect changes and file all documentation in brokers file once amendment is finalized.
• Generate termination and suspension letters to brokers not meeting the required standards and ensure that all brokers’ investigations are recorded and reported to management.
• Facilitate the annual Personal Service Provider status verification of contracted brokers to ensure compliance with Tax legislations and facilitate administration of BBB-EE.
• Investigate received broker request from business stakeholders, New Business and Complaints department.
• Request the broker issued business report and scrutinize for any alarming patterns that propels for investigation, compile and refer the preliminary investigation report to Forensic department for an in-depth investigation.
• Communicate the final forensic report to the broker and broker consultant, thereafter refer to the fit and proper committee for review.
• Provide administration support to brokers, external broker call centers, group schemes and benefits.
• Assist with department functions in case of a team members’ absenteeism and assist with branches enquiries.

Qalification and Experience: 

• Grade 12.
• Tertiary qualification
• RE1/RE5 will be a strong advantage
• Intermediate Computer Skills (Ms Office, Excel and E-mail)
• Extensive experience in providing administrative support
• Experience in coordinating projects will be an advantage
• Extensive knowledge of Financial Advisory and Intermediary Services Act & Regulations
• Ability to identify fraudulent/suspicious practices
• Excellent verbal and written communication skills.
• Good interpersonal skills to work with management and suppliers.
• Ability to pay attention to detail
• Ability to work under pressure and still be effective

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RESPONSIBILITIES INCLUDE:

• Conduct funerals and cremations
• Preparation and care of the remains of the deceased
• Responsible for quality and condition of funeral equipment
• Execute mortuary operations
• Coffining and Embalming
• Maintain funeral records
• Maintenance of the fleet
• Keeping the mortuary in hygienic order
• Assist with preparations and repatriation of bodies for out-state-burials
• Prepare the deceased for viewing and assist with all collections of deceased
• Take care of all equipment
• Maintain Image and Client Service

Qalification and Experience: 

• Grade 12
• Valid Driver's License
• 2 - 3 Years' functional experience in the funeral industry
• Execution of funerals