Head: Customer Relationship Management at Capitec Bank

About the Role

• To have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a ‘best in world’ product through the leadership of a dedicated team, with the dual focus of the platform ownership and, driving, planning and ensuring delivery.
• To integrate and align the Product through guiding and coaching Product the team so that world class capabilities and services are developed according to the requirements of the Business Owner/s and organizational strategy and objectives.
• Ownership in designing, developing, maintaining and scaling the best CRM (Salesforce) product. This entails accountability for strategic direction and product vision; optimization and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimizing the product by understanding the client needs (internal and external), the Capitec Client Service model, competitor and regulatory environment. Leading and coaching a team to enable the best client experience and Return on Investment.

Salesforce knowledge and experience is a must for this role.

• Our Ideal Candidate
• Minimum 5 years of Salesforce Financial Services Cloud experience at a senior management level
• Experience of leading small to medium sized high performing teams
• Experience of agile product delivery

Strategic and Client Centric

• Client development and product validation through customer feedback.
• Using influence and relationships to drive and achieve objectives.
• Leading and guiding multi-functional teams with a single product operating model
• Leading and having oversight of remote / hybrid teams.
• Salesforce experience including leading defining strategy and leading a team(s).

Minimum Knowledge

• Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies. 
• Able to dive deep in understanding the product, the business, and the competitive landscape.
• Able to present complex technical information in a clear and concise manner to a variety of audiences. 

Minimum Qualifications

• A relevant tertiary qualification 

Skills

• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Conditions of Employment
• Clear credit and criminal record