Head: Distribution at Nedbank

Job Purpose

To create a target operating model for a nationwide distribution capability in WMSA that delivers on:

• Consistent advice processes and client experiences through Segment driven client value propositions (CVP).
• Elevating the Wealth Management offering relative to competitors and applying scaled (digital) advice processes and support to the relevant segments.
• Client acquisition where WMSA adds value through our holistic value proposition.
• Increased client penetration within the wider Nedbank Group through collaboration, and increasing share of wallet and market share through active cross-selling in line with Nedgroup's strategic portfolio tilt and technology journey.
• Client satisfaction through active service level management of the advice processes and collaboration with divisional operations to ensure post-onboarding services satisfaction.
• Succession through an employee value proposition to retain and attract talent.

Job Responsibilities

• Design, implement and drive execution of the divisional sales and advice strategy and meet financial goals.
• Design and implement the relevant target operating model and communicate the divisional distribution goals.
• Forecast, achieve, manage and analyse distribution and performance targets.
• Represent WMSA on the relevant industry forums and surveys.
• Keep abreast of competitor activities and conduct market research, benchmark industry best practices and apply CVP.
• Enhance the credibility and value-add of the distribution capability within the Cluster and broader Nedgroup.
• Provide sales leadership, intelligence and solutions.
• Identify opportunities to enhance revenue streams, profitability and reduce financial risk.
• Provide insights on functional, sales and financial management reporting and produce relevant reports.
• Support and align line managers / Executive stakeholders, with segment businesses through effective matrix management and execute relevant projects.
• Drive and support the digital strategy aligned with Managed Evolution roadmaps and agree on success measures within the distribution function.
• Design and execute an acquisition and cross-sell strategy for the division.
• Monitor, build, maintain and influence relationships with internal and external stakeholders to meet client needs and expectations.
• Ensure strategic engagements and be a trusted advisor to stakeholders.
• Design and agree on the measurements of achieving good client outcomes within the distribution function.
• Build a Business Leadership Persona across clusters and segments and be a Nedbank Brand Ambassador.
• Collaborate with Marketing to identify effective marketing strategies within the Division to ensure client penetration and market share growth.
• Monitor achievement of function goals, track daily performance and identify potential gaps / improvement opportunities considering stakeholder feedback.
• Review, align and improve division sales policies, processes and procedures to all regulatory requirements.
• Manage and embed world class risk practices.
• Manage the recognition process and appropriate remuneration models for the business that achieves client centricity and headline earnings growth.
• Deliver a world class distribution service through others by driving a client centric culture.
• Drive the people strategy and create a high-performance culture aligned to Nedbank's vision and values.
• Manage performance and ensure accountability through direct reports.
• Participate in the recruitment and selection of senior staff.
• Empower team to make decisions and recommend tailored solutions to business unit specific problems, through coaching and mentoring practices.
• Monitor service levels, obtain stakeholder feedback and identify improvement opportunities.
• Contribute in the development of recruitment criteria and training needs for all Sales roles.
• Instil an agile and client centric culture through relevant competencies to deliver the divisional strategy.
• Drive divisional Transformational Plans through consultation with Human Resources.
• Develop and implement a strategy to build a differentiated culture of improvement and innovation by analysing relevant surverys and information.
• Drive corporate citizenship and participate in corporate citizenship intiatives.
• Identify areas of resource inefficiencies and seek/promote optimisation.
• Support staff through employee wellbeing initiatives.
• Embed a culture of functional flawless execution within the team.
• Ensure change management is implemented for all initiatives within the distribution function.

Qualification:

• Matric / Grade / National Senior Certificate
• BCom degree (pref. Honours) in Business or Commerce
• FAIS qualification
• Key Individual (non-negotiable)

Minimum Experience: 

• 10 years' relevant experience in senior manager role with financial / wealth advice experience.