Head of Cell Captive at CFAO

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Grade 12 certificate/Equivalent.
• Educational Background: Bachelor's degree in Finance, Business, or a related field (MBA or professional certifications, such as CPA, CFA, preferred).
• Sound knowledge of budgeting and controls.
• Experience Industry Knowledge: In-depth understanding of automotive finance products, warranty and insurance sales, and dealership operations.
• Analytical Skills: Strong financial modeling, forecasting, and reporting abilities.
• Regulatory Knowledge: Familiarity with legal and regulatory requirements for automotive finance and insurance.
• Typically, 7-10+ years in finance, with a preference for experience in the automotive industry.
• Proven track record of success in F&I management at a dealership or automotive finance company.
• Meet the fit & proper requirements of the FICA and FAIS acts.
• Leadership experience, with a focus on training and mentoring F&I teams.
• Ability to use analytical skills to support the CFAO motor dealer network.
• Clear written and verbal communication skills.
• Familiarity with MS Office.
• Ability to create and deliver presentations.

KEY DUTIES AND RESPONSIBILITIES:

• The position requires the individual to have an appropriate Key Individual qualification and be able to maintain, the operational ability to fulfill the responsibilities imposed by the Act on FSPs, specifically the oversight of financial services (regarding of advice and intermediary services) provided by the FSP .
• The position will ultimately be responsible for establishing or directing policies and procedures of the license, such as an executive officer, manager, director, or trustee.
• Maintaining the personal character qualities of honesty and integrity; and competence and operational ability.
• Cross-functional collaboration to benefit the collective operational ability of CFAO.
• Effective leadership of the CFAO Motor Finance and Insurance sales team.
• Coordination and planning of activities for complex inhouse motor dealerships and maintaining progressive sales trends as per CFAO standards.
• The managing and overseeing the activities relating to the rendering of any financial service. The role requires that the position has a responsibility to ensure that the necessary due care, skill and diligence is applied and adhered to within the Finance and Insurance portfolio within CFAO and the dealer network.
• Keeping track of the various performance data and reporting on the status to the CFAO Executive as well as relevant management within the dealer network.
• Measuring value add product growth outcomes on the various brands as well as addressing any short comings and compiling action plans with relative Dealer Principles and Finance and Insurance Managers.
• Preparing sales budgets and projections and approving any relevant expenditures related to the role.
• Directing and coordinating all sales activities with reference to value-add products as well as overseeing local and regional sales execution and performance and serving as the front face of CFAO requirements. This will require traveling and a structured engagement and calling plan to be drawn up.
• Delivering exceptional service and product to the CFAO dealer network.
• Anticipating any future needs and value add product requirements or enhancements as well as tracking and analyzing sales statistics.
• Handling and resolving customer complaints and ensuring a healthy relationship is managed and maintained with all third-party service providers relating to the resolution of customer problems and complaints to maximize satisfaction.
• Ensuring that all service providers are briefed and understand CFAO policies and Standard Operating Procedures to ensure efficiency and performance and ensuring regular engagement with approved service providers is maintained.
• Managing and improving CFAO internal processes where necessary for better productivity and streamlined operating ability