Latest Jobs at CFAO

Key Performance Areas:

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily.
• This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Cold-calling and canvassing for new business.
• Completing call sheets – submitted on a weekly basis.
• Answer customers' questions about product ranges, prices, availability, product uses, and credit terms.
• Quote prices, credit terms and complete and submit tender documentation promptly.
• Emphasize product features based on analyzes of customers' needs, and on technical knowledge of product capabilities and limitations.
• Negotiate prices and terms of sales and service agreements.
• Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
• Maintain customer records, using automated systems.
• Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Collaborate with colleagues to exchange information, eg selling strategies, marketing information, etc.
• Prepare sales presentations and proposals that explain product specifications and applications.
• Demonstrate and explain the operation and use of products.
• Provide customers with ongoing technical support.
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information relating to purchased products.
• Attend sales and trade meetings and read related publications in order to obtain information about market conditions, business trends, and industry developments.
• Overall responsibility to set and accept accountability to achieve sales, growth, and profitability targets in an assigned sales territory; plan, prepare, submit and ensure achievement of New Equipment Sales targets for sales territory assigned.
• Overall responsibility to meet new sales growth / market share increase objectives; responsible to analyze, prepare and successfully implement strategy to target and convert opposition accounts.
• Overall responsibility to ensure quality of customer interaction and service (develop and implement strategy to ensure proper / scheduled cover of sales territory assigned by self, developing

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MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Grade 12 certificate/Equivalent.
• Educational Background: Bachelor's degree in Finance, Business, or a related field (MBA or professional certifications, such as CPA, CFA, preferred).
• Sound knowledge of budgeting and controls.
• Experience Industry Knowledge: In-depth understanding of automotive finance products, warranty and insurance sales, and dealership operations.
• Analytical Skills: Strong financial modeling, forecasting, and reporting abilities.
• Regulatory Knowledge: Familiarity with legal and regulatory requirements for automotive finance and insurance.
• Typically, 7-10+ years in finance, with a preference for experience in the automotive industry.
• Proven track record of success in F&I management at a dealership or automotive finance company.
• Meet the fit & proper requirements of the FICA and FAIS acts.
• Leadership experience, with a focus on training and mentoring F&I teams.
• Ability to use analytical skills to support the CFAO motor dealer network.
• Clear written and verbal communication skills.
• Familiarity with MS Office.
• Ability to create and deliver presentations.

KEY DUTIES AND RESPONSIBILITIES:

• The position requires the individual to have an appropriate Key Individual qualification and be able to maintain, the operational ability to fulfill the responsibilities imposed by the Act on FSPs, specifically the oversight of financial services (regarding of advice and intermediary services) provided by the FSP .
• The position will ultimately be responsible for establishing or directing policies and procedures of the license, such as an executive officer, manager, director, or trustee.
• Maintaining the personal character qualities of honesty and integrity; and competence and operational ability.
• Cross-functional collaboration to benefit the collective operational ability of CFAO.
• Effective leadership of the CFAO Motor Finance and Insurance sales team.
• Coordination and planning of activities for complex inhouse motor dealerships and maintaining progressive sales trends as per CFAO standards.
• The managing and overseeing the activities relating to the rendering of any financial service. The role requires that the position has a responsibility to ensure that the necessary due care, skill and diligence is applied and adhered to within the Finance and Insurance portfolio within CFAO and the dealer network.
• Keeping track of the various performance data and reporting on the status to the CFAO Executive as well as relevant management within the dealer network.
• Measuring value add product growth outcomes on the various brands as well as addressing any short comings and compiling action plans with relative Dealer Principles and Finance and Insurance Managers.
• Preparing sales budgets and projections and approving any relevant expenditures related to the role.
• Directing and coordinating all sales activities with reference to value-add products as well as overseeing local and regional sales execution and performance and serving as the front face of CFAO requirements. This will require traveling and a structured engagement and calling plan to be drawn up.
• Delivering exceptional service and product to the CFAO dealer network.
• Anticipating any future needs and value add product requirements or enhancements as well as tracking and analyzing sales statistics.
• Handling and resolving customer complaints and ensuring a healthy relationship is managed and maintained with all third-party service providers relating to the resolution of customer problems and complaints to maximize satisfaction.
• Ensuring that all service providers are briefed and understand CFAO policies and Standard Operating Procedures to ensure efficiency and performance and ensuring regular engagement with approved service providers is maintained.
• Managing and improving CFAO internal processes where necessary for better productivity and streamlined operating ability

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Essential duties and responsibilities: 

• Supply chain management skills with relevant logistics, commercial and operations knowledge in a manufacturing environment (automotive experience preferred)
• Understanding of the upstream and downstream aspects of business processes from a customer and supplier perspective
• Prepare sales and GP analyzes and scheduled finance reports. Work with the Finance department to assist with monthly reports
• Liaise regularly with Credit Control to manage debtors and ensure customers pay on time 
• Manage costs, SGA (Selling, General, Admin) expenses and profitability from an efficiency and effectiveness perspective.
• Manage balance sheet measures such as stock levels, stock days, net working capital, debtors' days, etc to ensure optimal ROCE (Return on capital employed). 
• Manage the APR (Annual Pricing Review) and prepare a checking sheet as an input into the management account.
• Ensure team compliance to business processes, including all SAP processes, supplier payments, quarterly pricing to customers, price negotiation with suppliers and the accurate, timely uploading of purchase prices on the system.
• Conduct weekly PDCA (Plan Do Check Act) meetings to discuss and resolve customer, supplier, and inventory issues in pursuit of service excellence.
• Ensure a philosophy of safety first (Anzen) is built into business processes to ensure the safety of people and quality of product we're handling.
• Manage orders and deliveries with third party providers to ensure they comply with all necessary regulations for inter-modal transport, as well as PACI (CFAO) and TTC requirements.
• Apply kaizen mindset to identify opportunities for business improvement initiatives and cost saving measures for team, suppliers, and customers and to guide and support digitization projects and initiatives.
• Guide teams across business areas to maximize customer satisfaction and retain and expand customers into related areas.
• Proactively and constantly liaise with suppliers to manage stock challenges, resolve ongoing issues, and ensure all Attraction, recruitment, and selection

Experiential and Educational requirements:

• Commerce/Supply Chain Degree
• 5-7 years supply chain management experience with exposure to financial analysis, budgeting, reporting and business & commercial acumen.
• Automotive manufacturing and SAP experience is preferred but not essential 
• Safety & Project Management experience would be advantageous
• Knowledge of relevant SAP module (SAP-Hanna) would be advantageous

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Key Performance Areas:

• To perform this job successfully, the appointed individual must be able to perform each key performance area satisfactorily.

This list of key performance areas is not exhaustive and may be changed to accommodate business needs from time to time:

• Overall responsibility to ensure administrative tasks related to all documentation of the Toyota Material Handling debtors and ensure that business operations/documents are completed correctly and timeously : accurate preparation of all finance documentation and timeous submission thereof to Toyota Material Handling debtors, managing, analysis of, reconciling, reporting and collection of all Toyota Material Handling debtors' accounts.
• Overall responsibility to ensure all administrative functions regarding debt collection and Toyota Material Handling debtor's reconciliations are in place, assisting with queries and facilitating the resolving of all Toyota Material Handling debtors' queries.
• Overall responsibility to accurately and timeously prepare and distribute scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and/or national, eg: weekly reports on outstanding/overdue accounts, stop supply, etc.
• Ensure that all aspects relating to Toyota Material Handling debtors, function as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and driving Investors In People in line with company strategic objectives, ensure effective inter-departmental and internal communication
• Check and approve credit applications (new customers)
• Establish and maintain good customer relations and assist with difficult accounts by attending meetings with customers
• Accurate and timely preparation and submission of supplier recons for payment, ensuring that payments to suppliers are verified and collaborated against orders in the system, and the reconciliation between the balance per the system and the statement is correct
• Resolving supplier queries and disputes by communicating with suppliers regularly and providing them with supporting documentation as requested ie remittances, proof of payment etc. Continued dedication to supplier satisfaction and service excellence will be key
• Accurate recordkeeping and filing of all creditor recons and correspondence
• Ensuring that the suppliers age analysis is less than 90 days
• Ensure that Supplier BBEEE certificates are up to date
• Ensure that Suppliers Bank details are up to date as per the CFAO policy
• Clearing the GIS/K06 report on a monthly basis to ensure expenses are captured in the correct month
• Ordering of branch refreshments & cleaning; Stationery and ad-hoc
• Processing and reconciling of Petty Cash Reconciliations
• Weekly banking of check

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Requirements:

• Grade 12 or equivalent
• Must have a valid driver's License (code 08)
• Previous customer service or car rental experience advantageous
• Cars+ system knowledge advantageous
• Own reliable transport
• Ability to work shifts, weekends and public holidays
• Well-groomed and presentable

Skills Required:

• Ability to grow branch revenue through sales
• Deal effectively, openly and positively with customers
• Must possess problem solving skills to handle and resolve customer complaints & queries
• Strong administrative skills and excellent organizational skills
• Ability to show initiative
• Ability to work under pressure
• Well-groomed and presentable
• Self-motivated, reliable and confident
• Meticulous / pay attention to detail
• Basic knowledge of different vehicles (automatic and manual)
• General housekeeping of the branch and vehicles
• Able to work within a team environment in high pressure solutions
• Self-motivated, reliable and confident
• Strong written and oral communication skills are essential

Job Description:

• Rental check-out – sales opportunity
• Standby and changeovers
• Check in of rented vehicles
• Preparing vehicles
• NPS