Head of Financial Services at Pick n Pay Stores Limited

• Value Added Services (VAS) is a rapidly growing division within the Pick n Pay Group, operating across PnP Supermarkets, PnP Hypermarkets, PnP Clothing, PnP Franchise, PnP Africa, and all Omni-Channel touchpoints.
• The division consists of 5 strategic units: Financial Services, Value Added Services, Mobile, VAS Marketing and VAS Trade & Operations.
• The Financial Services portfolio sits at the heart of PnP’s aspiration to build a modern retail ecosystem, offering customers accessible, low-cost and innovative financial products across payments, money movement, insurance, lending and cross-border remittances.
• Joining the VAS team provides the unique opportunity to work in an entrepreneurial, fast-paced environment while benefiting from the support, infrastructure and cross-functional integration of a major South African retailer.
• The Head of Financial Services is accountable for designing, scaling and commercialising PnP’s Financial Services ecosystem.
• This leader oversees key strategic partnerships and owns the full end-to-end product portfolio, including:
• Cash withdrawals and deposits
• Domestic & cross-border money transfers
• Payments & acceptance innovation
• Insurance (funeral, life, pet, device, etc.)
• Lending and credit-enablement solutions
• The role carries full P&L ownership, responsible for revenue growth, profitability, operational excellence, customer value creation, and regulatory compliance while orchestrating collaboration across multiple industries (banks, fintechs, insurers, MNOs, regulators, and technology partners).
• Bachelor’s degree in Business, Finance, Commerce, or related field (MBA preferred) and or,  proven experience in Financial Services strategy, product development, and ecosystem management (preferably in retail, fintech, or banking environments). 
• Demonstrated success in managing strategic partnerships across financial institutions, fintechs, or insurers. 
• Strong track record of owning revenue and profitability targets with meaningful PnL responsibility. 
• Exceptional leadership, coaching, and people development skills. 
• Strong commercial acumen, negotiation capability, and data-driven decision-making. 
• Excellent communication and influencing skills, including experience presenting to senior executives and external partners. 
• Working knowledge of regulatory frameworks, compliance requirements, and emerging industry trends in payments, money movement, insurance and lending.

Financial Services Strategy & Growth 

• Develop and execute the Financial Services strategy that aligns with PnP’s customer, commercial and digital transformation priorities. 
• Identify and incubate new revenue streams, customer value propositions, and innovative financial products. 
• Drive a retail-led financial inclusion agenda that strengthens PnP’s positioning in the market. 

Product Ownership & Execution 

• Lead the full lifecycle management of FS products: design, pricing, business case development, operational readiness, go-to-market, and continuous optimisation. 
• Ensure smooth integration between product, store operations, IT, risk, finance, and marketing teams. 
• Leverage data insights to shape product decisions and customer segmentation strategies. 

Partnerships & Ecosystem Management 

• Build and deepen partnerships with banks, fintechs, insurers, payment service providers, and regulatory and industry bodies. 
• Negotiate commercial agreements, service levels, joint business plans, and shared innovation pipelines. 
• Ensure partners deliver consistently against performance, compliance, and customer experience expectations. 

Revenue & PnL Management 

• Own the Financial Services PnL, including revenue, gross profit, opex allocations, targets and forecasting. 
• Drive performance management rhythms including weekly trading, monthly business reviews, and quarterly strategy check-ins. 
• Continuously identify margin opportunities, cost efficiencies, risk mitigations, and operational improvements. 
• Cross-Functional Leadership & Stakeholder Influence 
• Collaborate with internal teams (Commercial, Omni-Channel, IS&T, Marketing, Finance, Risk, Operations) to deliver seamless execution. 
• Represent Financial Services in senior forums, steering committees, and strategic decision-making sessions. 
• Advocate for a customer-first mindset across all FS initiatives. 

Reporting, Insights & Governance 

• Produce clear, data-driven performance reports, dashboards, and board-level presentations. 
• Ensure compliance with financial regulations, internal controls, data privacy standards, and risk requirements. 
• Monitor industry trends to inform future investment and innovation decisions. 

Leadership & Talent Development 

• Lead and mentor a team of Product Managers, fostering a culture of innovation, accountability, and performance. 
• Build a robust succession pipeline by developing future leaders and attracting high-calibre talent. 
• Promote a collaborative and entrepreneurial culture within the VAS division.

Competencies:

Strategic Agility:

• Anticipates market shifts and adapts strategies to maintain a competitive edge.

Change Leadership:

• Drives transformation and fosters a culture of innovation and continuous improvement.

Stakeholder Engagement:

• Builds trust and rapport with diverse internal and external stakeholders, including regulators, partners, and executive leadership.

Commercial Foresight:

• Identifies emerging opportunities and risks, translating insights into actionable business initiatives.

Digital Fluency:

• Leverages digital tools and analytics to inform decision-making and enhance customer experience.

Resilience & Adaptability:

• Thrives in high-pressure, fast-paced environments, navigating ambiguity with confidence.

Ethical Judgment:

• Upholds the highest standards of integrity, compliance, and ethical conduct.

Talent Magnetism:

• Attracts, inspires, and retains top talent, cultivating a high-performance team culture.

Closing date: 23 December 2025