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About this opportunity
Head of Fintech - Customer Unit (CU) Digital Services (DGS) is dedicated to one of our African Customers and is responsible for sales, delivery, operations, and financial result of Mobile Financial Services portfolio. Role is member of Middle East & Africa Digital Services Customer Unit leadership team
What you will do
Be accountable for financial result of Mobile Financial Services portfolio for Customer Unit Digital Services.
Owns and conducts regular governance to drive operational and business excellence through effective KPI dashboards and measurements with Group and its affiliates!
Continuously strive to efficient and optimized delivery through automation of processes, tools and Ericsson Converged wallet capabilities.
Responsible as Program Director for Demands deployments as per SDLC practices
Provide financial and overall organizational performance reporting
Acts as escalation point for Fintech and Mobile Money customer’s executive leadership teams
Ensure compliance and ethics and exhibit outstanding role-model leadership behaviors
Sets the goals for organization to deliver on contractual commitments and financial targets
Works closely with BSS Mobile Financial Services to facilitate feedback from customers for further improvement of M-Commerce roadmap and portfolio
Coordinate with Account organization and CUs
Ensure Governance and Escalation structure is followed in Demand management and Managed Services areas.
Continuous optimization of workforce and improvement of Demand and managed services process and ways of working.
Support customer in preparation and delivery of services quarterly roadmap
Own Regular governance with customer business and technology units
Work in close coordination with Account organization and Key Account Manager
Responsible to handle and manage a team direct and indirectly across Africa and Middle East.
You will bring
10-15 years of experience in leadership positions within the telecom and/or ICT industry
5+ years of Fintech experience as technology partner for major telecom operators or banking industry in IT and Process side of this business.
Result oriented with customer first attitude
Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
Can handle stressful and ambiguous situations
Strong financial and commercial acumen
Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
Developed analytical skills to identify trends, inefficiencies, and value realization opportunities
Very good understanding of Ericsson Business Process, Financial and Delivery models
Strong business, operation, and financial skills
Good at handling resource planning and competence development
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