Job Vacancies at Ericsson

Our Exciting Opportunity!

The role will Install, Integrate, commission the network nodes under Ericsson Converged Wallet / Ericsson Wallet Platform. This role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders. You will be reporting to Head of Mobile Money Operations as part of BSS Mobile Financial Services subdomain.

You will.

• Perform Support function to resolve customer requests and trouble tickets.

• Support Business Analyst and Solution Architect for new requirements and design changes and report progress of assigned activities to the respective CPM.

• Understand technical requirements as specified in the Solution document.

• Perform ECW Integration and configuration changes activities within approved change window.

• Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PPs.

• Daily single Customer Complaints handling and Customer Care issues.

• CAB participation & Change Coordination between MTN/3PP & GNOC.

• UAT/SIT result sign off.

• End to end issue handling and coordination with GSC.

• Internal & external Audit handling.

To be successful in the role you must have

• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.

• Experience in Managed Services in Operational assurance or SME areas. 3+ Years.

• Proven achievement in BSS.

• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System.

• BSS Experience 3+ years.

• Excellent leadership skills with focus on team performance.

• Result oriented with customer first attitude.

• Can handle stressful and ambiguous situations.

• Excellent communication skills in written and spoken English and French.

• Self-motivated with strong drive and initiative, collaborative, relating and networking.

• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.

• University degree in Technology, preferably MSC.

go to method of application »

About this opportunity

Our Networks and Managed Services Presales Team is a powerful organization responsible for the global sales of Radio Access and Transport Networks as well as the associated professional services. Our customers are primarily (mobile) network operators but also government organizations.

We are looking for an experienced NDO sales Manager eager to drive NDO sales strategy and business plan and secure continuous and profitable NDO growth, including active support to KAMs and ownership of the financial performance.

You will be working as a part of the NDO Sales support team, reporting to the Head of NDO Sales support, and acting as the main business interface towards the CUs. We are looking for a strong and hardworking profile, capable of operating in a multicultural environment and developing relationships with the Customer Unit (CU) Sales and CU Presales teams. In our ideal candidate, we value a healthy mix of diverse work experiences as well as curiosity and understanding of technical and commercial aspects of the NDO service area.

What you will do

• Responsible for NDO presales in the MA/CU and developing NDO business to meet the financial targets.

• Understand the operator strategy and pain points and how to turn this into business opportunities for Ericsson NDO software and services

• Develop the CU NDO strategy and account plans

• Work closely and align with KAMs, CU presales teams, Service Line and CU Delivery.

• Proactively support the KAMs in customer engagements with highly relevant offerings and value argumentation.

• Develop proposals including services and software from NDO, prepare RFQ responses for NDO tenders (SoW, prioritizing, costing, pricing, T&C, etc.)

• In BMAS, work closely with SA Optimize, as well as corresponding global delivery units (SCUs/SDUs)

• Drive thought leadership (e.g. operator strategy for best-performing networks, value argumentation & sales innovation), share standard methodologies and facilitate collaboration across MA and with BA.

• Responsible for tracking and developing the NDO sales funnel

You will bring

• At least 7 years’ experience in selling and delivering NDO services and SW.

• Solid understanding of Cognitive Software portfolio.

• Good knowledge of several of Ericsson’s offerings (focusing on NDO RAN 2G/3G/LTE/5G – other domains is a plus)

• KPIs-based acceptance knowledge – preferably K2 certified.

• Knowledge of presales process and tools (Premium Proposal, Verdi, Salesforce, etc…)

• Business understanding and financial foresight.

• Customer understanding and business development attitude

• Proven multi-cultural relationship management experience

• Validated negotiation experience and ability to influence customers

• Strong analytical ability

• Excellent communication skills

• Extensive network within BA, CU Sales and Presales organizations

• Pricing Management and commercial value proposition experience

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

go to method of application »

About this opportunity

Head of Fintech - Customer Unit (CU) Digital Services (DGS) is dedicated to one of our African Customers and is responsible for sales, delivery, operations, and financial result of Mobile Financial Services portfolio. Role is member of Middle East & Africa Digital Services Customer Unit leadership team

What you will do

• Be accountable for financial result of Mobile Financial Services portfolio for Customer Unit Digital Services.

• Owns and conducts regular governance to drive operational and business excellence through effective KPI dashboards and measurements with Group and its affiliates!

• Continuously strive to efficient and optimized delivery through automation of processes, tools and Ericsson Converged wallet capabilities.

• Responsible as Program Director for Demands deployments as per SDLC practices

• Provide financial and overall organizational performance reporting

• Acts as escalation point for Fintech and Mobile Money customer’s executive leadership teams

• Ensure compliance and ethics and exhibit outstanding role-model leadership behaviors

• Sets the goals for organization to deliver on contractual commitments and financial targets

• Works closely with BSS Mobile Financial Services to facilitate feedback from customers for further improvement of M-Commerce roadmap and portfolio

• Coordinate with Account organization and CUs

• Ensure Governance and Escalation structure is followed in Demand management and Managed Services areas.

• Continuous optimization of workforce and improvement of Demand and managed services process and ways of working.

• Support customer in preparation and delivery of services quarterly roadmap

• Own Regular governance with customer business and technology units

• Work in close coordination with Account organization and Key Account Manager

• Responsible to handle and manage a team direct and indirectly across Africa and Middle East.

You will bring

• 10-15 years of experience in leadership positions within the telecom and/or ICT industry

• 5+ years of Fintech experience as technology partner for major telecom operators or banking industry in IT and Process side of this business.

• Result oriented with customer first attitude

• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies

• Can handle stressful and ambiguous situations

• Strong financial and commercial acumen

• Ability to work across a variety of different delivery unit types (complexity, maturity, scale)

• Developed analytical skills to identify trends, inefficiencies, and value realization opportunities

• Very good understanding of Ericsson Business Process, Financial and Delivery models

• Strong business, operation, and financial skills

• Good at handling resource planning and competence development