JMR Software enables technology to work harder for you.
For over thirty years JMR Software has been delivering technology-led change that helps our clients to improve performance, from managing and monitoring complex legacy systems to embracing the latest digital innovations.
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We are seeking a highly skilled and experienced Head of IT Operations to drive stability across our IT ecosystem. This leadership role will focus on managing operational changes, vendors, permanent employees, and addressing technical debt. The ideal candidate will ensure seamless operations across networks, databases, and applications, while effectively reducing incident counts.
Key Responsibilities:
Oversee day-to-day IT operations, focusing on stability and service availability.
Manage vendor relationships and internal teams, ensuring collaboration and accountability.
Lead the assessment and resolution of technical debt and operational challenges.
Implement and maintain flight plans to monitor system health, reduce incidents, and improve performance.
Conduct thorough impact analysis of changes across networks, databases, and applications.
Drive continuous improvements in IT operations, aiming to trend incident counts downward.
Ensure effective change management processes to minimize disruptions and risks.
Key Outputs:
Reduced incident counts and improved operational stability.
Strong vendor and internal team alignment for optimal service delivery.
Efficient management of technical debt and operational changes.
Requirements:
Proven experience in IT operations management with a focus on stability and process improvement.
Strong background in vendor management, change management, and technical operations.
Expertise in impact analysis across complex IT ecosystems.
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