Head of Investor Services Operations at Absa Group Limited (Absa)

Job Summary

We are seeking a dynamic leader to join our team as the Head of Investor Services Operations.

• This role is responsible for providing strategic leadership and oversight of all operational activities within the Investor Services function. The Head of AIS (Africa Investor Services) Operations will ensure the smooth execution of domestic custody, regional and global custody operations, cash and billing processing, and regulatory reporting. The role is accountable for ensuring operational excellence, risk mitigation, and compliance with all relevant regulatory frameworks and internal policies.

Job Description

Key Responsibilities will include the following:

• Providing leadership and direction to teams handling settlements, corporate actions, data administration, regulatory reporting, and end-to-end transaction monitoring.
• Leading strategic relationship management initiatives, develop and implement operational policies, and drive the execution of high-priority business initiatives.
• Defining, developing, and implementing a forward-looking operational strategy aligned with Investor Services business objectives.
• Leading transformational initiatives aimed at enhancing operational efficiency, scalability, resilience, and service delivery, including adopting automation and digital tools.
• Conducting regular reviews of the business environment to identify real and potential risks.
• Designing and implementing risk reduction, mitigation and avoidance measures to address potential or identified risks
• Representing Investor Services on Operational Risk Forums and take responsibility for the execution of risk policies in AIS.
• Developing and maintaining networks within the Absa Group across critical areas, including but not limited to product owners, client coverage, and service.
• Leading, developing, and motivating the Operations team – including responsibility for performance management, development, under-performance, training, assuming reward and recognition, grievance cases, and discipline.
• Appropriately resourcing the team to execute on the strategy by recruiting and attracting talent to the organization.
• Creating a high-performance environment and effective team working.

Send in your CV if you meet the above and below role requirements;

• A Bachelor’s degree
• 7 plus years of Custody experience
• Knowledge of regulatory and statutory requirements: PASA, SARB and Strate Rules
• Knowledge and experience in Custody Settlements and Corporate Action processes

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)