Head of IT Operations - Durban at Talented Recruitment Specialists

Job Description

Head of IT Operations required to lead a team of IT professionals and work closely with various departments to ensure seamless technology delivery. This role will support the Chief Technology Officer (CTO) in executing and managing the company's IT operations in alignment with the defined technology strategy.

This role is responsible for overseeing the day-to-day IT operations, ensuring the stability and efficiency of the technology infrastructure, and enabling the successful execution of the organisation's technology initiatives.

Duties and Responsibilities: 

• Strategic Alignment:
• Collaborate with the CTO and technology leadership team to understand the technology strategy and assist in its implementation, ensuring IT operations support and align with the company's objectives.
• Infrastructure and Service Management:
• Oversee the maintenance and optimization of the company's technology infrastructure, including hardware, software, and networking, to ensure reliability and scalability.
• Implement IT service management best practices, such as ITIL, to provide efficient and effective IT services to internal and external stakeholders.
• Implement systems and processes to monitor IT performance, identify bottlenecks, and proactively address issues to maintain operational efficiency.
• Security, Compliance, and Incident Management:
• Establish and maintain effective incident response and disaster recovery plans to minimize downtime and data loss in the event of IT disruptions.
• Conduct root cause analysis following any high severity IT incidents to ensure learnings are documented and appropriate risk mitigation is implemented.
• Vendor and Team Management:
• Collaborate with vendors and third-party service providers to optimize technology partnerships and deliver value to the organization.
• Manage and lead a team of IT professionals, providing guidance, mentorship, and support to ensure the effective operation of the IT department.
• Collaboration:
• Foster collaboration with various departments to understand their technology needs and provide IT solutions that enhance their productivity

Requirements: 

• Minimum of 5 years’ experience in IT leadership and operations management.
• Experience with IT service management frameworks (e.g., ITIL).
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• IT Service Management Framework certification is advantageous
• Strong knowledge of IT infrastructure, networking, security, and best practices.
• Excellent leadership, communication, and problem-solving skills.
• A strategic thinker with the ability to align IT operations with overall business goals.
• Strong project management skills.