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  • Posted: Nov 24, 2020
    Deadline: Nov 30, 2020
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    Head of SME

    Job Description

    Develops and drives SME market Strategy

    • Develop and implement a strategy for the SME market to profitably and sustainably acquire and retain customers in the segment
    • Determine the best value proposition and marketing positioning on which to base the segment’s SME business model; in collaboration with the Head of CVP and Head of Marketing respectively.
    • Identify environmental, market, product, technology and competitive changes that will impact on sales and profitability.
    • Leverage digital as the primary distribution channel, supported by face to face distribution and SME business development.
    • Drive strategic partnerships in the SME market to unlock opportunities for exponential growth.

    Translates and cascades Strategic directives into Operational goals

    • Drive new business growth, account management, customer retention and profit KPI’s to achieve dominant market presence within the SME market segment
    • Ensure the development of a healthy pipeline through effective business development
    • Generates new product / service ideas and directs related research, development and implementation.
    • Ensure that the business model is well understood and all business and operational functions are aligned to ensure that customer and stakeholder expectations are met.
    • Develop business plans and set targets aligned to the segment strategy and aspirations
    • Monitor the performance and activities of the SME business unit through a separate P&L to agreed strategic and operational objectives
    • Champion continuous improvement and innovation across the business unit
    • Ensure that standard operating procedures are developed and implemented across the business unit and remain in an audit ready state

    Facilitates robust Business partnering and stakeholder management

    • Provide ongoing thought leadership and expert decision support for all parts of the value chain
    • Manages broad stakeholder relationships
    • Role model client centric behaviour
    • Monitor and respond to developments in client’s business interests
    • Leverage off data analytics to anticipate and respond to evolving client needs and champions the generation of new service or product ideas

    Models Management & Leadership Effectiveness

    • Define performance parameters and measurements for area under supervision.
    • Manage service delivery through other managers and their teams.
    • Hold first line managers accountable for managerial work, including selection, performance management and talent management.
    • Ensure effective talent management including succession planning; transformation per the BBBEE targets of the segment and national EAC (economically active population), skills development and training for a sustainable operating model and diverse high performing team
    • Encourage a culture of continuous learning and development in the organisation
    • Champions and enables change initiatives and facilitates constructive Culture shift

    Oversees and ensures Risk Management, Governance and compliance

    • Ensure that the business unit is compliant with Group Governance Framework, Segment strategy and operating model and any statutory legislation and regulations
    • Interpret Group policies and frameworks for the business and embed into the business
    • Enable appropriate supplier procurement oversight and contracting in line with the business’s BBBEE objectives, SMME focus and agile delivery
    • Function as the business area point of contact with External Auditors
    • Identify and manage key strategic risks; escalates where risks cannot be addressed at this level.
    • Understand the unfolding environment that industry & competitors face and defines related risks.

    Responsibilities

    Skills and Experience

    • Expertise in the field of digital marketing, sales and distribution tools and techniques, Minimum 7-10 years in sales, marketing and business with demonstrable experience in developing and implementing sales strategies to penetrate and drive market share in the SME segment, Solid sales and 5+ years senior management experience preferably on a national scale

    Education

    • Bachelors Degree (B) (Required), Master of Business Administration (MBA)

    Method of Application

    Interested and qualified? Go to Old Mutual on oldmutual.wd3.myworkdayjobs.com to apply

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