Head of Transformation at Santam Insurance

A position of Head: Transformation exists in Santam. This role may be based at Head Office Tygervalley or Alice Lane Sandton and reports directly to the Executive Head: Group Sourcing and Transformation.

The overall purpose of this function is to provide leadership and direction as well as execution on Transformation across the Santam Group, through an integrated Transformation strategy that is in alignment with the Santam business strategy. This role will support the implementation of transformation plans by the respective business unit executive heads, monitor, evaluate and report on the impact of various transformation initiatives/strategies. 

KEY RESPONSIBILITIES

STRATEGY DEVELOPMENT AND REVIEW:

• Development of the Santam Group Transformation strategy – considering the workforce, workplace and marketplace perspective to create shared value for key stakeholders. 
• Ensure that transformation plans and activities are aligned to overarching business strategy, vision and objectives of the Santam Group 
• Be the custodian of Santam’s Transformation strategy, policy and implementation plan.
• Define business opportunities and risk perspective on emerging trends and policies that can impact licensing and access to markets with regards to Transformation.
• Enhance Santam’s reputation and brand perception amongst stakeholders 
• Drive the enablement for Santam to be able to respond to the Financial Sector legislative requirements as well as industry specific transformation requirements. 
• Provide a cohesive approach and define a clear business case when driving Financial Sector legislation Codes compliance within the business.
• Ensure that stakeholder (e.g. government) expectations around transformation, beyond compliance, are appropriately understood and positioned accordingly.
• Development and continuous assessment of measurement/impact levels as it aligns to Transformation group strategy regarding Transformation deliverables.

ACTIVATION OF THE STRATEGY:

• Facilitate the development and implementation of relevant transformation strategies 
• Conduct regular reporting on the status of the business transformation objectives 
• Ensure compliance to legislative requirements and regulatory bodies.
• Manage the governance and change management process to ensure effective implementation of the transformation strategy.
• Develop and implement a communication strategy that ensures the leverage impact of the brand is achieved
• Ensure relevant transformation structures are in place based on the approved strategy.
• Collaborate with internal and external stakeholders to ensure alignment of processes, systems and initiatives required to effect the company’s Transformation strategy and plan.

Stakeholder Engagement

• Build and maintain effective relationships with relevant internal and external stakeholders. E.g. SAIA, ASISA, government department etc.
• Manage the relationship with the service providers/suppliers ensuring compliance to legislation and Santam policies at all times.

Qualification and Experience

• 4 year Degree or Diploma with 10 years related marketing experience.

Knowledge and Skills

• Relationship building skills (ability to relate and build effective relationships with internal and external stakeholders)Planning and implementation of marketing strategy
• Market research
• Reporting and Administration
• Project and quality management