Head: Sales at MiWay Insurance Limited

What will you do?

The Head of Sales at Miway will be responsible for driving the strategic sales objectives as well as the design, implementation and management of the sales team. The Head of Sales reports to the Executive Head: Personal Lines and serves as an integral member of the Senior Management team.

Directs the operations of a large single or multiple call centres, typically in different locations or with significantly diverse market segments. Oversees operating systems including policies and procedures, operating structure, and information flow for a large single or multiple call centres. Establishes and implements product/service standards for each location to ensure quality and consistency. Analyses operational practices for effectiveness and practicality. May build industry relations, communicating technologies, and operational concerns through industry networking.

Minimum Qualification

• Grade 12/Standard 10/NQF 4 
• Relevant qualification/certification
• Tertiary qualification advantageous
• RE05 (Representative)
• RE01 (Key Individual) will be beneficial 

Minimum Experience

• Minimum 8 years’ management experience in Sales (inbound and outbound)
• Proven track record of success facilitating progressive organisational change and development within a growing organization
• Proven track record of meeting and growing sales volumes
• Proven track record of optimising direct sales cost structures

Essential Requirements

• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills
• Strong mentoring, coaching experience to a team with diverse levels of expertise
• Entrepreneurial team player who can multitask
• Superior management skills; ability to influence and engage direct and indirect reports and peers
• Self-reliant, good problem solver, results oriented
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
• Ability to operate as an effective tactical as well as strategic thinker 
• Leadership
• Results Driven
• Business Acumen
• Decision Making
• Financial Management 

Knowledge and Skills

• Driving business unit efficiency and target achievement
• Manage partnerships and communication
• Strategic and Operational Call Centre control and reporting
• Budgeting, expense management and audits
• Management of employees

Personal Attributes

• Builds effective teams - Contributing strategically
• Decision quality - Contributing strategically
• Directs work - Contributing strategically
• Business insight - Contributing strategically

Core Competencies

• Cultivates innovation - Contributing strategically
• Customer focus - Contributing strategically
• Drives results - Contributing strategically
• Collaborates - Contributing strategically
• Being resilient - Contributing strategically