Healthcare Administrator at Willis Towers Watson

The Role

• The primary responsibility of this position is to support our corporate clients and their employees on matters related to their medical aid schemes and any other healthcare support that may be required. The health benefits administrator provides day to day support administrative tasks, query management and resolution and supports the consultants to ensure that employer and employee queries are resolved in a suitable and timeous fashion.

Major Accountabilities

• Day to day administrative support for corporate clients and their employees
• Processing of application forms and membership packs
• Client / member query management and resolution
• Maintenance of administrative and company systems (CRM / Case Management)
• Billing queries and reconciliations
• Year-end revision process
• To put the interests of clients and the integrity of the market at the heart of the way you do business

Essential Requirements

• Matric (Bachelor’s Degree or insurance industry related Diploma preferred)
• Minimum of 5 years of South African healthcare experience essential
• On the ground experience in South Africa preferred
• Product knowledge of various South African medical schemes
• South African Citizen or holder of Permanent Residency in South Africa
• FAIS compliant: RE5 as well as 120 credits at NQF level 5 (or relevant degree)

Desirable Accountabilities

• Strong technical healthcare knowledge
• Must have previous/current experience within a brokerage environment
• Strong Microsoft Office suite skills
• Ability to prioritize and handle multiple tasks in a demanding work environment, whilst maintaining excellent attention to detail
• Deadline driven
• Excellent interpersonal skills, strong oral and written communication skills
• Excellent telephone manner
• Self-starter