Helpdesk Assistant - Lesaka (Fintech) at Lesaka Technologies

Job Description

• We’re Hiring: Helpdesk Assistant – Lesaka Merchant Division (Hospitality), Midrand
• Lesaka Merchant Division (Hospitality) is expanding our Support team, and we’re looking for a dedicated Helpdesk Assistant to join us at our Midrand offices.
• The successful candidate will report to the Call Centre Manager and will play a vital role in delivering exceptional first‑line support to our customers.
• This is an excellent opportunity for a customer‑centric, detail‑oriented professional who thrives in fast‑paced environments and enjoys solving problems through clear communication and structured support processes.

What You’ll Do

• As a Helpdesk Assistant, your responsibilities will include:
• Answering all incoming calls and responding to emails promptly
• Handling customer inquiries telephonically and via email
• Documenting all call information according to standard operating procedures
• Researching required information using available resources
• Managing and escalating customer complaints
• Providing customers with product and service information
• Updating customer information in the system
• Identifying and escalating priority issues
• Distributing incidents evenly to agents based on severity levels
• Coordinating with technicians to ensure timely customer assistance
• Following up with customers where necessary
• Producing call reports when required
• Demonstrating flexibility in adapting to a wide range of tasks
• Managing multiple priorities in a dynamic environment

Minimum Requirements

To be considered, you must have:

• Grade 12 or equivalent (essential)
• Strong comprehension skills to accurately understand and summarise customer issues
• Excellent listening skills and clear verbal communication
• A customer‑centric mindset with empathy, friendliness, and patience
• Ability to write clear, structured, and professional notes
• Basic technical awareness of systems/products and ability to recognise issue patterns
• Understanding of workflows, procedures, and compliance requirements
• High attention to detail and accuracy in information capturing
• Accountability and ownership of work quality
• Professionalism, reliability, emotional control, and confidentiality
• Learning agility and willingness to grow through feedback and experience

Who We’re Looking For

Someone who is:

• Customer‑focused
• Calm, patient, and professional
• Detail‑driven and organised
• Able to multitask effectively
• A strong communicator
• Adaptable and eager to learn
• Ready to thrive in a fast‑paced support environment

Closing Date 19 February 2026