Hospitality Manager at Faircape Group

Duties include but are not limited to the following:

• Monitor, manage and review the service in the front of house at all villages
• Ensure the Food Service Manager on each shift coordinates their staff to ensure the delivery of exceptional front of house services.
• Implement operational working procedures, to support the delivery of service excellence
• Strong analysis of service delivery and identify continuous improvements
• Resolve any complaints in service delivery with Food Service Manager
• Relieve Food Services Manager when they are on leave
• Ensure that the Food Service Managers arrange meal service promptly each day
• Oversee that the Food Service Managers perform their daily checks
• Ensure that set up for events are completed 
• Ensure excellent customer service and communication to all village residents and their families
• Liaising between management and trustees and advising management of any trustee concerns prior to trustee meetings
• Attend catering committee meetings
• Check the quantity and quality of equipment 
• Conduct probation evaluations and performance evaluations of direct reports
• Create and manage staff rosters of direct reports 
• Ensure staff training and development plans are managed, implemented, and administered.
• Monitor and ensure staffing levels are correct 

Qualifications:

• Relevant Tertiary Qualification in hospitality advantageous
• Requirements and Experience: 
• Proven experience in hospitality industry 
• Excellent knowledge of serving etiquette 
• Basic wine knowledge
• Experiences with management at multiple sites advantageous
• Experience in training & skill development

Skills and Knowledge:

• Exceptional leadership and interpersonal skills.
• Excellent organisational and time management skill
• Customer-centric mindset with a dedication to exceeding expectations.
• Skilled in managing multiple sites of catering and food services
• Has a strong ability and willingness to train, mentor, manage and continually improve the kitchen team
• Comprehensive knowledge of current leading culinary trends
• Ability to implement and manage procedures
• Computer proficiency
• Well spoken and presented