Host/Hostess at Mancosa

Job description:

You will be required to be the host/ hostess, providing exceptional customer service and upholding Telkom customer service standards.

Main Responsibilities:

• Front-of-store hosting, welcoming customers to the store
• Provide the best customer service possible as per Telkom’s policies and procedures
• Engage with customers to determine the reason for visiting the store
• Conduct a customer needs analysis while they wait to enter the store
• Advise customers on the documentation needed to apply for a contract (consumer and business customers)
• Inform customers to complete the relevant customer register
• Sanitize the hands of all customers
• Sanitize key touch points
• Control the number of customers in the store and manage the queue effectively outside the door
• Ensuring customers are spaced as per tape markings on the floor (one customer per available sales agent)
• Help show customers how to adhere to social distance rules before entering the store

Desired Experience & Qualification

• Matric
• Above 18 years old
• Residing in the eThekwini Municipality areas
• Tertiary qualification

Competencies:

• Strong interpersonal and communication skills
• Basic Knowledge of financial concepts
• Excellent organizational skills and attention to detail
• Strong problem-solving abilities.
• Demonstrated professionalism, integrity, and ability to maintain confidentiality.
• Willingness to learn, take initiative, and adapt to a fast-paced environment.

Requirements:

• Must be a South African citizen or have a valid work permit.
• Recently certified ID and qualifications.
• Must be able to commit to 12 months.
• MS Office proficiency.

Nice to have:

• Driver’s License