Hostess M/F - Cape Town at CFAO

PURPOSE OF POSITION:

To ensure that every client is courteously and pleasantly attended to, either telephonically or personally at point of contact, and that client's needs and requirements are promptly attended to.
To keep records and documentation up to date on a daily basis.
 
MINIMUM REQUIREMENTS:

• Grade 12/Equivalent.
• Computer literate. Excel proficiency beneficial.
• Good verbal and written communication skills in Afrikaans and English.
• Neat and professional appearance at all times.
• Ability to work independently without supervision, whilst maintaining a high performance work ethic.
• Ability to be motivated and productive under pressure.
• Clean criminal record
• Openly and pleasantly conversant

Profile Request:

DUTIES AND RESPONSIBILITIES:

• Answer all incoming calls promptly and courteously and make outgoing calls on request.
• To ensure that incoming calls are connected in the shortest possible time.
• Assist incoming callers by giving information requested and redirecting calls where necessary.
• Take messages and ensure dispatch and receipt thereof.
• Report telephone/PABX faults and ensure that technicians tend to the problem.
• Report operational problems regarding unanswered calls and excessive private use causing delays and obstacles to effective communication.
• Arrange schedule of relief operators during off duty time.
• Ensure clean, neat and tidy appearance of reception area to ensure proper image of dealership is maintained.
• Maintain a neat personal appearance and friendly manner at all times.
• In instances where customers express dissatisfaction with any of the company's services, transfer the calls to the relevant manager immediately or in his/her absence to the General Manager.
• Issue receipts for all cash and account payments. Ensure that cash from parts and service departments are received on time, the cash checked and receipts issued.
• Ensure that all monies are locked away safely.
• Total the receipts book and bank all payments daily.
• Ensure that petty cash is recorded properly and reimbursed regularly.
• Assist with clerical administration as requested.
• Ad hoc admin/other responsibilities as and when required.