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With a turnover of more than 7.9 billion euros, access to 46 of the continent's 54 countries and 22,600 employees. CFAO is a major player in the fields of mobility, health, consumer goods, infrastructure and energy.
A partner of major global brands, the Group operates across the entire value chain - import, production, distribution - according to the bes...
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Minimum Requirements:
- Grade 12/ equivalent.
- Good verbal and written communication and literacy skills in English and Afrikaans.
- Ability to carry out verbal and written instructions.
- Clean criminal record,
- A valid, unendorsed driver's license with the appropriate vehicle codes.
- Satisfactory visual, hearing and health to legally carry out work responsibility.
- A minimum of twelve months driving experience in a similar position doing collection and deliveries for a Company
Profile Request:
Key duties and responsibilities:
- Report daily to an appointed Duty Controller as set out by management.
- Be available via cell-phone to answer calls or messages from management, whilst working. Do so in a safe manner whilst driving (eg park safely before answering a call).
- Deliver and collect parts, mail, checks and specific equipment, etc.
- Assist in the cleaning and preparation of vehicles when required.
- To attend to duties required efficiently and timeously without violation of any traffic laws.
- To ensure the safekeeping of company assets under one's control at all times.
- Fill in log sheets and deliver book after every trip.
- Ensure all vehicles are locked after-hours and parked under cover.
- Be neatly dressed and professional at all times.
- Not to smoke or eat in a company-or customer's vehicle.
- Not to carry private passengers in the vehicle.
- Not to use company or customer's vehicles for any form of private use.
- Report any accident immediately to the manager and the authorities.
- Assist with bi-annual stock takes.
- Carry out any other reasonable instruction from management.
- Ad hoc duties, as and when required.
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PURPOSE OF POSITION
To provide technical assistance and help in the service department, working under the direct instruction of a technician and/or salesperson.
MINIMUM REQUIREMENTS:
- Grade 12/equivalent
- Some experience in carrying out technical work under instruction.
- Valid driver's license and reliable transport.
- Good verbal and written communication skills in English and Afrikaans.
- Clean criminal record
RESPONSIBILITIES (but not limited to):
- To assist the service technicians in the repair and servicing of motor vehicles.
- To understand the application of and recognize tools and equipment for servicing and repair.
- To keep tools and equipment clean and safe and to report defects to the immediate supervisor.
- To keep work areas in a clean condition.
- To recognize parts as per job card and/or picking slip information.
- To carry out loading work carefully and safely, ensuring that applicable manning and hoisting equipment is correctly used.
- To promptly respond to instructions in the work place in respect of time constraints applicable to the service and parts departments' work load.
- To assist in the removal of wheels from motor vehicles and the replacement thereof under direct instruction.
- To ensure that body and paint work is not damaged while working on motor vehicles.
- To ensure that parts, tools and equipment are not lost or damaged.
- To assist in the parts department in the course of handling dispatch and outgoing items for internal and external use.
- Not to tamper with or remove any items whatsoever in customers' vehicles.
- To place in position protective covers or dust sheets, prior to work being carried out on motor vehicles.
- To clean away excessive waste of consumables after service and repairs to motor vehicles.
- To ensure that no wastage of lubricating fluids and cleaning consumables occurs.
- Any ad hoc responsibilities, as and when required.
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Job Description:
Minimum Requirements:
To qualify for consideration, the following requirements are essential:
- Grade 12 qualification/equivalent.
- An accredited Diesel Technician Red Seal trade qualification at a recognized institution.
- Commercial Diesel Technician.
- Qualified as Diesel Technician.
- A fully completed Diesel Trade Apprenticeship (MERSETA).
- Minimum 5 years' Diesel Technician experience.
- Experience and training diesel engines (Hino will be an advantage).
- A valid South African driver's license (unendorsed).
- Good verbal skills in Afrikaans and English.
Job Specification:
The successful candidate will be responsible for the following:
- Ensure sufficient productive hours are sold compared to productive hours available.
- Ensure the preparation, servicing and repairs of all vehicles within the workshop are done according to standard.
- Comply to and implement the correct safety procedures when executing a specific task or job.
- Use all required PPE equipment provided, including: gloves, eye protection and safety shoes.
- Provide a diagnostic service for workshop vehicles (eg steering, brakes, transmission, drive train, fuel systems, electronic components etc.).
- Make use of modern diagnostic equipment to maximize effective vehicle service and to interpret findings.
- Diagnose faults.
- Service all required electronic equipment.
- Ensure all work on job cards are completed to specification and recorded accurately.
- Discuss and explain service details with customers as and when required.
- Achieve a continuous high performance work ethic of detail and deadline orientation.
- Ensure service comebacks are eliminated based on negligent work performed.
- Provide technical and/or non-technical assistance to the workshop staff.
- Coach and train Dealer Repair Shop Assistants/ Apprentices.
- Attend manufacturer qualified technical training, as and when required.
- Keep updated with Toyota Group required web-based training and external courses.
- Attends general departmental meetings.
- Maintain good housekeeping.
- Ad hoc admin/other responsibilities as and when required.
go to method of application »
PURPOSE OF POSITION
- To assist with the repair and servicing of motor vehicles according to factory / distributor standards and specifications, in the most productive way. The successful candidate will be enrolled in a 4-year Petrol Mechanic Apprenticeship. The candidate will be enrolled in a 4-year theory and practical Merseta Apprenticeship to complete their trade test.
MINIMUM REQUIREMENTS:
- Grade 12, with mathematics. Science and motor theory beneficial.
- Valid driver's license and reliable transport.
- Ideally resides in Port Elizabeth area or surrounds.
- Good verbal and written communication skills in English.
- Clean criminal record
- Passion for the automotive/mechanical industry and enjoy working with their hands.
Profile Request:
RESPONSIBILITIES (but not limited to):
- Assist in the repair and servicing of vehicles according to dealer/distributor standards and within the flat rate time allowed.
- Together with journeyman, establish parts required for service / repair to be performed and ensure correct parts are ordered
- Obtain authorization prior to carrying out additional work or dismantling components
- Obtain technical information from journeyman / technician on problem jobs
- Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by journeyman
- Adhere to laid down workshop policies and procedures
- Note the description of all work performed on the back of repair order if required
- Place all used parts in plastic bag, except oil and fuel filters, and place on passenger floor
- All replaced warranty parts to be tagged according to laid down rules, and handed to Warranty Store.
- Ensure all oils and parts used are booked out on repair order
- Ensure vehicle is kept as clean as possible and use all protective items supplied
- Ensure work bay is kept safe, clean and tidy
- Ensure time started and completed are entered on repair order
- Report and faulty and/or broken equipment is reported to journeyman / technician
- Ensure all special tools and equipment are used with utmost care
- To possess a complete set of tools, as per RMI standards, and to maintain them in good working order.
- Any ad hoc responsibilities, as and when required.
go to method of application »
PURPOSE OF POSITION
To assist with the repair and servicing of motor vehicles according to factory / distributor standards and specifications, in the most productive way. The successful candidate will be enrolled in a 4-year Diesel Mechanic Apprenticeship. The candidate will be enrolled in a 4-year theory and practical Merseta Apprenticeship to complete their trade test.
MINIMUM REQUIREMENTS:
- Grade 12, with mathematics. Science and motor theory beneficial.
- Valid driver's license and reliable transport.
- Ideally resides in Port Elizabeth or surrounds.
- Good verbal and written communication skills in English.
- Clean criminal record
- Passion for the automotive/mechanical industry and enjoy working with their hands
Profile Request:
RESPONSIBILITIES (but not limited to):
- Assist in the repair and servicing of vehicles according to dealer/distributor standards and within the flat rate time allowed.
- Together with journeyman, establish parts required for service / repair to be performed and ensure correct parts are ordered
- Obtain authorization prior to carrying out additional work or dismantling components
- Obtain technical information from journeyman / technician on problem jobs
- Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by journeyman
- Adhere to laid down workshop policies and procedures
- Note the description of all work performed on the back of repair order if required
- Place all used parts in plastic bag, except oil and fuel filters, and place on passenger floor
- All replaced warranty parts to be tagged according to laid down rules, and handed to Warranty Store.
- Ensure all oils and parts used are booked out on repair order
- Ensure vehicle is kept as clean as possible and use all protective items supplied
- Ensure work bay is kept safe, clean and tidy
- Ensure time started and completed are entered on repair order
- Report and faulty and/or broken equipment is reported to journeyman / technician
- Ensure all special tools and equipment are used with utmost care
- To possess a complete set of tools, as per RMI standards, and to maintain them in good working order.
- Any ad hoc responsibilities, as and when required.
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PURPOSE OF POSITION:
- To assist in the daily duties in respect of administration, general office work and customer liaison.
Minimum Requirements:
- Grade 12 qualification/equivalent.
- Three to four years clerical experience, preferably in the motors industry, with a technical orientation.
- Clean criminal record.
- Good verbal and written communication skills in English.
Profile Request:
Job Specification:
- Assistance to frontline staff
- To upload all job cards on IMSAF system daily and assist with costing.
- To welcome customers and have them attend efficiently and promptly.
- To answer all telephone calls efficiently and promptly and to control all calls in a manner, which enhances the company's image in the market place.
- To ensure effective control procedures apply to all vehicles booked in for service.
- To check, sort, file and record on computer invoices, job cards, and warranties and to check that all information reflected therein is correct and that all relevant documents are attached.
- To check all job cards for warranties and/or outwork and oil.
- Obtain prices for outwork if necessary.
- To produce invoices from job cards by doing computer input.
- To follow-up on any queries and to supply copy invoices promptly when necessary.
- To check and summaries work in progress monthly.
- To batch daily invoices and credit notes and compare to computer total.
- To obtain authorization to process credit notes.
- To ensure correct allocation of parts and labor if necessary.
- To calculate refunds due to customers on receipt of credit notes from the manufacturer if necessary.
- To check and correct vehicle data.
- To process branch claims and print submission if necessary.
- To assist with Warranty Claims.
- Maintain filing system that is efficient and effective.
- Assist with costing of each transaction.
- Assist with customer complaints and queries and maintain feedback sheets.
- Ad hoc admin/other responsibilities as and when required.
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PURPOSE OF POSITION:
- To ensure service and repairs to customer's motor vehicles are carried out at the highest standard of quality, ensuring that customer satisfaction is maintained at top level on CSI
- To control and supervise staff the most productive and efficient use of materials, parts and equipment, to effect repair and diagnosis of vehicle faults and service to vehicles in line with CSI objectives.
MINIMUM JOB REQUIREMENTS:
- Qualified Motor Mechanic, (preferably Diagnostic qualification),
- 2 years' experience at supervisory level in a workshop situation.
- Valid South African driver's license.
- Grade 12/ equivalent.
- Clean criminal record,
- Good verbal and written communication skills in English.
Profile Request:
KEY DUTIES AND RESPONSIBILITIES:
- To ensure staff are trained in up to date technology to achieve a high level of quality and efficiency.
- ·To ensure maximum effective use of equipment and labor to obtain high productivity output.
- To ensure minimum wastage of time, parts and consumable materials and to ensure that all chargeable materials are recorded on job cards for invoicing purposes.
- To ensure a customer satisfying level of service and repair quality.
- To ensure vehicle care and cleanliness is maintained during service and repair.
- To ensure safe and reliable use and maintenance of equipment.
- To ensure staff take all precautions necessary to effect safety in the workshop.
- To ensure jobs are fairly and correctly allocated to technical staff.
- To supervise tests and to ensure correct use of equipment.
- To ensure all warranty work, documentation and materials are accounted for.
- To ensure all job sheets/documentation are correctly written up and forwarded for admin processing.
- To ensure efficient and steady progress of jobs through the workshop.
- To authorize any non-productive time spent on vehicles or in the workshop.
- To authorize consumable and internal parts requisitions.
- To ensure health and safety procedures are observed and maintained at all times.
- To circulate up-to-date manuals and literature on new vehicles and/or techniques.
- To report out of line behavior to Service Manager.
- To test drive vehicles when required.
- Ad hoc admin/other responsibilities as and when required.
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PURPOSE OF POSITION:
To fit security systems, audio systems and accessories to motor vehicles.
MINIMUM REQUIREMENTS:
- Grade 12 qualification/equivalent.
- Clean criminal record,
- Good verbal and written communication skills in English.
- To have completed a full technological course of further education.
- To have gained all-round experience and training on security systems, audio systems and accessory fitment, including a good knowledge of the auto electrical system of motor vehicles.
- Be VESA approved.
Profile Request:
JOB SPECIFICATION:
- To carry out speedy fitment of systems and accessories as instructed by supervisor.
- To ensure faults are accurately diagnosed.
- To co-operate in vehicle care and safety whilst dealing with vehicles.
- To ensure the vehicle care and safety are maintained during fitment and repair.
- Ensure diagnosis leads to most cost effective and accurate remedy to fault or customer complaint.
- To always be ready to give advice or use techniques which ensure quality but save time.
- To provide a fault-finding and system diagnostic service with relation to the systems/accessories on motor vehicles.
- To complete forms and documentation included in the company's fitment routine.
- To draft and repair any reports required.
- Maintain effective liaison with Parts Manager.
- To ensure that all instructions to assistants are clear and understood.
- To ensure that any communication to mechanics is clear and answers to queries raised.
- To be prepared to make suggestions and give advice regarding any special promotional campaign.
- To take part, if required, in such campaigns.
- To make recommendations on specialized equipment required providing updated fitment facilities, to cater for state-of-the-art innovations on vehicles.
- Ad hoc admin/other responsibilities as and when required.
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PURPOSE OF POSITION:
- To expedite in an accurate and efficient manner all documentation and administration relevant to motor vehicle stock intake and output.
MINIMUM QUALIFICATIONS/REQUIREMENTS:
- Grade 12/ equivalent.
- Clean criminal record,
- Good verbal and written communication skills in English.
- Four years clerical experience in the administration of motor vehicle accountability
- Computer literacy and accuracy.
Profile Request:
JOB SPECIFICATION:
- Efficient management of vehicle invoices.
- Accurate processing of vehicle costs.
- Accurate forecasting and efficient inventory management.
- Optimization of vehicle order accuracy.
- Accurate stock movement control.
- Ensure own inter-departmental relations are of high standards.
- Stock new and used vehicles as per correct documentation and open file
- Control demo vehicles – make sure demo lists are up to date
- Make sure demo vehicle keys, licenses etc are locked and controlled
- Make sure all vehicle details are correct
- Invoicing vehicles as per OTP only when signed by manager & F&I
- Ensure that OTP details correlate with invoicing, print profit invoice
- Make sure all costs are accounted for via estimates
- Issue orders as per cost sheet on vehicles to parts, workshop or supplier as needed
- Obtain invoices and process correctly to creditor (receive & verify)
- Process petroleum slips to individual vehicles and departments (delivery & collection)
- Make sure all costs are costed within 60 days
- Ensure all checks are drawn that is relevant to transaction
- Up to date excel list of monthly sold vehicles
- Attend to head office queries – with regards to department creditors
- Make sure unbid with HPI has been done on used trade-ins and buy outs
- Filing and maintaining of all vehicle related documents and files
- Filing should be efficient, effective, and up to date and readily available
- Creating new files for all new stock – make sure copy of natis and dealer stock is in file (used vehicles)
- Ensure that dealer stocks are done on all buy ins and trade –ins (and copy in file)
- File stock checks(weekly/daily/monthly)
- Ensure that all vehicle reports are printed, and action taken
- Manage traffic fines and ensure that responsible person or company pays fines received
- Balance and re-imburse petty cash
- Instructions and delegation of drivers to various license authorities and ensuring they have necessary documentation and funds to carry out their duties (obtaining slips and reconciling back to petty cash)
- Provide typing service – error free and grammatically correct
- Screen calls and assist/delegate to appropriate staff when necessary
- Receive visitors courteously and ensure they are well looked after and attended to promptly
- Relieve on switchboard when required
- Order cartridges and stationery
- Report directly to sales manager and dealer principal
- Ad hoc admin/other responsibilities as and when required.
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PURPOSE OF POSITION:
To ensure that every client is courteously and pleasantly attended to, either telephonically or personally at point of contact, and that client's needs and requirements are promptly attended to.
To keep records and documentation up to date on a daily basis.
MINIMUM REQUIREMENTS:
- Grade 12/Equivalent.
- Computer literate. Excel proficiency beneficial.
- Good verbal and written communication skills in Afrikaans and English.
- Neat and professional appearance at all times.
- Ability to work independently without supervision, whilst maintaining a high performance work ethic.
- Ability to be motivated and productive under pressure.
- Clean criminal record
- Openly and pleasantly conversant
Profile Request:
DUTIES AND RESPONSIBILITIES:
- Answer all incoming calls promptly and courteously and make outgoing calls on request.
- To ensure that incoming calls are connected in the shortest possible time.
- Assist incoming callers by giving information requested and redirecting calls where necessary.
- Take messages and ensure dispatch and receipt thereof.
- Report telephone/PABX faults and ensure that technicians tend to the problem.
- Report operational problems regarding unanswered calls and excessive private use causing delays and obstacles to effective communication.
- Arrange schedule of relief operators during off duty time.
- Ensure clean, neat and tidy appearance of reception area to ensure proper image of dealership is maintained.
- Maintain a neat personal appearance and friendly manner at all times.
- In instances where customers express dissatisfaction with any of the company's services, transfer the calls to the relevant manager immediately or in his/her absence to the General Manager.
- Issue receipts for all cash and account payments. Ensure that cash from parts and service departments are received on time, the cash checked and receipts issued.
- Ensure that all monies are locked away safely.
- Total the receipts book and bank all payments daily.
- Ensure that petty cash is recorded properly and reimbursed regularly.
- Assist with clerical administration as requested.
- Ad hoc admin/other responsibilities as and when required.
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Minimum Requirements:
- Grade 12 qualification/equivalent.
- An accredited motor vehicle technical qualification at a recognized institution (MERSETA/ similar)
- Completion of a full technological course of further education.
- A fully completed motor trade apprenticeship (MERSETA).
- Clean criminal record
- Experience and training on the group manufacturer's range.
- A valid South African driver's license and own reliable transport.
- Verbal and written communication skills in English
- Ford experience and Ford Master Tech training
Profile Request:
Job Specification:
- Ensure sufficient productive hours are sold compared to productive hours available.
- Ensure the preparation, servicing and repairs of all vehicles within the workshop are done according to standard.
- Comply to and implement the correct safety procedures when executing a specific task or job.
- Use all required PPE equipment provided, including gloves, eye protection and safety shoes.
- Provide a diagnostic service for workshop vehicles (eg steering, brakes, transmission, drive train, fuel systems, electronic components etc.).
- Make use of modern diagnostic equipment to maximize effective vehicle service and to interpret findings.
- Diagnose faults by utilizing the recommended equipment.
- Service all required electronic equipment.
- Ensure all work on job cards are completed to specification and recorded accurately.
- Discuss and explain service details with customers as and when required.
- Achieve a continuous high performance work ethic of detail and deadline orientation.
- Ensure service comebacks are eliminated based on negligent work performed.
- Provide technical and/or non-technical assistance to the workshop staff.
- Coach and train Dealer Repair Shop Assistants/ Apprentices.
- Attend qualified technical training, as and when required.
- Keep updated with Group-required web-based training and external courses.
- Attends general departmental meetings.
- Maintain good housekeeping.
- Ad hoc admin/other responsibilities as and when required.
go to method of application »
PURPOSE OF POSITION:
- To assist with the repair and servicing of motor vehicles according to factory / distributor standards and specifications, in the most productive way. The successful candidate will be enrolled in a 4-year Petrol Mechanic Apprenticeship. The candidate will be enrolled in a 4-year theory and practical Apprenticeship to complete their trade test.
MINIMUM REQUIREMENTS:
- Grade 12/ Equivalent (preferably a technical matric) with mathematics and Science.
- Valid driver's license and reliable transport.
- Good verbal and written communication skills in English.
- Clean criminal record
- Passion for the automotive/mechanical industry and enjoy working with their hands.
RESPONSIBILITIES (but not limited to):
- Assist in the repair and servicing of vehicles according to dealer/distributor standards and within the flat rate time allowed.
- Together with journeyman, establish parts required for service / repair to be performed and ensure correct parts are ordered
- Obtain authorization prior to carrying out additional work or dismantling components
- Obtain technical information from journeyman / technician on problem jobs
- Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by journeyman
- Adhere to laid down workshop policies and procedures
- Note the description of all work performed on the back of repair order if required
- Place all used parts in plastic bag, except oil and fuel filters, and place on passenger floor
- All replaced warranty parts to be tagged according to laid down rules, and handed to Warranty Store.
- Ensure all oils and parts used are booked out on repair order
- Ensure vehicle is kept as clean as possible and use all protective items supplied
- Ensure work bay is kept safe, clean and tidy
- Ensure time started and completed are entered on repair order
- Report and faulty and/or broken equipment is reported to journeyman / technician
- Ensure all special tools and equipment are used with utmost care
- To possess a complete set of tools, as per RMI standards, and to maintain them in good working order.
- Any ad hoc responsibilities, as and when required.
go to method of application »
Job Description
Minimum Requirements:
- Grade 12 qualification/equivalent.
- 3 - 5 years' Dealership experience in a Service Advisor position.
- Computer literacy skills and competence to make use inhouse system.
- Clean criminal record
- A valid unendorsed SA driver's license
Practical knowledge of:
- the product range/brand.
- training on manufacturer's range.
- customer Legislation and Trade practices.
- updated technical terminology and mechanical concepts
Proficient experience in:
- a corporate motor dealer group advantageous.
- the manufacturer's range.
- good verbal and written business communication in Afrikaans and English.
- a neat appearance, presentable and a positive, honest work ethic.
- interaction/ relationship building with people at all interpersonal levels.
- a considerate team player.
- understanding and addressing the clients' needs.
- effective negotiation and persuasive influence.
- a good CSI record.
- came from THIS track record.
- a disciplined, deadline-driven work ethic and the ability to work under pressure.
Profile Request:
Job Specification:
- Comply with internal/Group service standards and procedures for optimal performance levels
- Communicate and respond to customer queries in person, via email or telephonically.
- Assist customers with inquiries, bookings, scheduling services and collection of vehicles.
- Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
- Accomplish daily adequate labor sales targets to achieve monthly budgeted figures.
- Prepare and manage job cards and Technician notes with the required service details.
- Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
- Authorize the required parts to be ordered and follow up on outstanding parts on order.
- Provide thorough feedback to the customer regarding services done and/or outstanding.
- Contact existing and potential customers and sell additional services eg maintenance plans.
- Ensure that all costs, invoices, and claims are accurately completed daily.
- Manage customer complaints quickly and effectively for optimal customer satisfaction.
- Build continuous positive customer experiences and relationships for enhanced customer satisfaction and retention.
- Ensure that satisfactory CE levels are achieved as per manufacturing targets.
- Continuously maintain high levels of productivity.
- Any ad hoc admin/other responsibilities as and when required.
go to method of application »
Job Description:
MINIMUM REQUIREMENTS:
- Grade 12/ Matric.
- Good verbal and written communication skills in English.
- Clean criminal record.
- 2-3 years related VSB experience on a computerized system
- Advanced Knowledge of Microsoft Excel
- Good interpretation and analytical skills
- DRIVE AI system knowledge will be beneficial
- Must ideally reside in the Roodepoort area.
Profile Request:
KEY DUTIES AND RESPONSIBILITIES:
- Make daily floorplan payments according to manufacturer specifications
- Monthly floor plan recons, interest calculations and processing of provisional interest journals.
- Monthly VSB related balance sheet reconciliations. (Units/Stock/Accessories)
- Monthly VSB related reserves recons (Cost Recovery/Price revaluations) and quarterly release journals.
- Follow up on VSB related AP accounts (settlements/buyouts/swops)
- Monthly recognition of VSB related AP accounts
- Prepare, follow up and process of monthly demo vehicle depreciation.
- Process of Fleet claim payments twice a month or as per manufacturer specifications
- Recon Fleet claims monthly, follow up on all outstanding claims with the dealers, do provision journals when approved by divisional FM
- Recon all unallocated fleet claims
- Assist in any other VSB related reconciliations required
- Follow up with branches with all out of line items.
- Assist other accounting staff, specifically at rush periods.
- Carry out ad hoc projects and investigations as and when necessary
- Ensure all the journals are up to date and correct.
- Advise and assist with the necessary training in accounting, administration and computer usage.
- Help the external auditors to complete a timeous audit
go to method of application »
Job Description
Minimum Requirements:
- Grade 12 qualification/equivalent.
- 3 - 5 years' Dealership experience in a Service Advisor position.
- Computer literacy skills and competence to make use inhouse system.
- Clean criminal record
- A valid unendorsed SA driver's license
Practical knowledge of:
- the product range/brand.
- training on manufacturer's range.
- customer Legislation and Trade practices.
- updated technical terminology and mechanical concepts
Proficient experience in:
- a corporate motor dealer group advantageous.
- the manufacturer's range.
- good verbal and written business communication in Afrikaans and English.
- a neat appearance, presentable and a positive, honest work ethic.
- interaction/ relationship building with people at all interpersonal levels.
- a considerate team player.
- understanding and addressing the clients' needs.
- effective negotiation and persuasive influence.
- a good CSI record.
- came from THIS track record.
- a disciplined, deadline-driven work ethic and the ability to work under pressure.
Profile Request:
Job Specification:
- Comply with internal/Group service standards and procedures for optimal performance levels
- Communicate and respond to customer queries in person, via email or telephonically.
- Assist customers with inquiries, bookings, scheduling services and collection of vehicles.
- Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
- Accomplish daily adequate labor sales targets to achieve monthly budgeted figures.
- Prepare and manage job cards and Technician notes with the required service details.
- Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
- Authorize the required parts to be ordered and follow up on outstanding parts on order.
- Provide thorough feedback to the customer regarding services done and/or outstanding.
- Contact existing and potential customers and sell additional services eg maintenance plans.
- Ensure that all costs, invoices, and claims are accurately completed daily.
- Manage customer complaints quickly and effectively for optimal customer satisfaction.
- Build continuous positive customer experiences and relationships for enhanced customer satisfaction and retention.
- Ensure that satisfactory CE levels are achieved as per manufacturing targets.
- Continuously maintain high levels of productivity.
- Any ad hoc admin/other responsibilities as and when required.
Method of Application
Use the link(s) below to apply on company website.
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