Service Advisor M/F - Cape Town at CFAO

Job Description

Minimum Requirements:

• Grade 12 qualification/equivalent.
• 3 - 5 years' Dealership experience in a Service Advisor position.
• Computer literacy skills and competence to make use inhouse system.
• Clean criminal record
• A valid unendorsed SA driver's license

Practical knowledge of:

• the product range/brand.
• training on manufacturer's range.
• customer Legislation and Trade practices.
• updated technical terminology and mechanical concepts

Proficient experience in:

• a corporate motor dealer group advantageous.
• the manufacturer's range.
• good verbal and written business communication in Afrikaans and English.
• a neat appearance, presentable and a positive, honest work ethic.
• interaction/ relationship building with people at all interpersonal levels.
• a considerate team player.
• understanding and addressing the clients' needs.
• effective negotiation and persuasive influence.
• a good CSI record.
• came from THIS track record.
• a disciplined, deadline-driven work ethic and the ability to work under pressure.

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Job Specification:

• Comply with internal/Group service standards and procedures for optimal performance levels
• Communicate and respond to customer queries in person, via email or telephonically.
• Assist customers with inquiries, bookings, scheduling services and collection of vehicles.
• Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
• Accomplish daily adequate labor sales targets to achieve monthly budgeted figures.
• Prepare and manage job cards and Technician notes with the required service details.
• Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
• Authorize the required parts to be ordered and follow up on outstanding parts on order.
• Provide thorough feedback to the customer regarding services done and/or outstanding.
• Contact existing and potential customers and sell additional services eg maintenance plans.
• Ensure that all costs, invoices, and claims are accurately completed daily.
• Manage customer complaints quickly and effectively for optimal customer satisfaction.
• Build continuous positive customer experiences and relationships for enhanced customer satisfaction and retention.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
• Continuously maintain high levels of productivity.
• Any ad hoc admin/other responsibilities as and when required.