Admin Clerk M/F - Epping at CFAO

 PURPOSE OF POSITION:

• To assist in the daily duties in respect of administration, general office work and customer liaison.

 Minimum Requirements:

• Grade 12 qualification/equivalent.
• Three to four years clerical experience, preferably in the motors industry, with a technical orientation.
• Clean criminal record.
• Good verbal and written communication skills in English.

Profile Request:

Job Specification:

• Assistance to frontline staff
• To upload all job cards on IMSAF system daily and assist with costing.
•  To welcome customers and have them attend efficiently and promptly.
• To answer all telephone calls efficiently and promptly and to control all calls in a manner, which enhances the company's image in the market place.
• To ensure effective control procedures apply to all vehicles booked in for service.
• To check, sort, file and record on computer invoices, job cards, and warranties and to check that all information reflected therein is correct and that all relevant documents are attached.
• To check all job cards for warranties and/or outwork and oil.
• Obtain prices for outwork if necessary.
• To produce invoices from job cards by doing computer input.
• To follow-up on any queries and to supply copy invoices promptly when necessary.
• To check and summaries work in progress monthly.
• To batch daily invoices and credit notes and compare to computer total.
• To obtain authorization to process credit notes.
• To ensure correct allocation of parts and labor if necessary.
• To calculate refunds due to customers on receipt of credit notes from the manufacturer if necessary.
• To check and correct vehicle data.
• To process branch claims and print submission if necessary.
• To assist with Warranty Claims.
• Maintain filing system that is efficient and effective.
• Assist with costing of each transaction.
• Assist with customer complaints and queries and maintain feedback sheets.
• Ad hoc admin/other responsibilities as and when required.