Hotel Deputy General Manager at Babylonstoren

Babylonstoren is looking for an exceptional Deputy Hotel GM who is passionate about managing all aspects of an hotel. The position also involves additional food and beverage duties. The ideal candidate is an experienced, professional, and driven individual with excellent interpersonal and administrative skills.

Requirements

• A hospitality degree.
• Fluent in Afrikaans and English
• Minimum of five years’ experience in the Food and Beverage Industry.
• Experience in managing more than one restaurant simultaneously will be advantageous.
• Good understanding of management principles and proven experience of working in the hotel industry.
• Excellent leadership skills, with the ability to assist in motivating and developing a hotel service team.
• Genuine desire to serve the needs of customers, with a strong personal responsibility for achieving customer satisfaction.
• Excellent analytical, interpersonal, organisational, and communication skills.
• Good conflict management and problem-solving skills.
• Integrity and honesty.
• Proven project management skills.
• Ability to work under pressure.

Responsibilities

• Assisting the Hotel GM to manage the overall day-to-day hotel operations, as well as the food and beverage outlets on the farm.
• Assist the Hotel GM to manage sales and marketing, housekeeping, front desk (including all reception and concierge staff and operations), food and beverage, Chef/kitchen, leisure, human resources, accounts, and other aspects as required.
• Adhere to agreed budgets and maintain applicable quality standards and records.
• Quality control of all aspects, including hygiene and health and safety.
• Meet your targets and those of the hotel as a whole.
• Contribute to the training and development of the hotel team.
• Adhere to statutory obligations and agreed-upon quality and best-practice guidelines.
• Train the hotel team to confidently resolve customer queries.
• Manage customers’ expectations, and deal with and resolve all queries.