Hotel General Manager - Greater Tzaneen Rural at Orion Hotels & Resorts

Responsibilities:

The Hotel General Manager will oversee all aspects of the hotel’s operations, ensuring the highest standards of guest satisfaction, financial performance, and team engagement and responsibilities will include inter alia:

• Oversee and manage all hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services
• Develop and implement strategies to maximize revenue and profitability
• Ensure high levels of guest satisfaction by maintaining high service standards and resolving guest issues in a timely and professional manner
• Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high performance
• Develop and implement policies and procedures to ensure compliance with health, safety, and sanitation standards
• Manage all financial aspects of the hotel, including budgeting, forecasting, and financial reporting
• Collaborate with the sales and marketing team to drive sales and increase occupancy rates
• Stay up to date on trends and developments in the hospitality industry and implement best practices to enhance the guest experience

Qualifications and Experience:

• Grade 12 or equivalent qualification 
• A tertiary qualification in Hospitality Management or related field is preferred
• 3 (three) to 5 (five) years of experience in a hotel environment, with at least 2 (two) years in a managerial role
• Proven track record of successfully managing all aspects of a hotel operation
• Strong leadership and communication skills
• Excellent organizational and time management skills
• Ability to work effectively under pressure and handle multiple priorities
• Proficiency in hotel management software and Microsoft Office Suite
• Knowledge of health, safety, and sanitation standards in the hospitality industry