Hotel General Manager - Tzaneen at Orion Hotels & Resorts

The company currently seeks a suitably qualified and experienced Hotel General Manager for our Beautiful Magoebeskloof Hotel located on the R71 just outside Tzaneen in the Limpopo Province.  The hotel overlooks the beautiful Magoebaskloof valley and has a waterfall onsite.  We are committed to providing our guests with an unforgettable stay that exceeds their expectations.  The Hotel General Manager will be responsible for overseeing all aspects of hotel operations, including daily management, financial performance, guest satisfaction, and staff supervision.  The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and the ability to drive revenue growth while maintaining high standards of quality and service.

Key Responsibilities:

• In collaboration with senior management, development and implementation of strategic plans to achieve the hotel's financial goals and objectives.
• Overseeing all aspects of hotel operations, including Front desk, Housekeeping, Food and Beverage as well as Hotel Maintenance.
• Ensuring the highest levels of guest satisfaction by maintaining quality standards, resolving guest complaints, and addressing any service issues promptly.
• Monitoring and analyzing financial performance, including revenue, expenses, and profitability.
• Developing and managing budgets, forecasts, and financial reports.
• Recruitment, training, and supervision of hotel staff, providing ongoing coaching and feedback to ensure high performance standards are met at all times.
• Maintaining positive relationships with guests, staff, and vendors to foster a positive work environment and guest experience.
• Collaborating with Marketing and Sales teams in order to drive revenue growth through effective promotions, pricing strategies, and customer relationship management.
• Ensuring compliance with all legal and safety regulations, as well as hotel policies and procedures.
• Staying current on industry trends and best practices, continually seeking opportunities for innovation and improvement.

Qualifications:

• A Grade 12 and / or equivalent qualification.
• A Tertiary qualification in Hospitality Management or related field is preferred.
• A minimum of 5 (five) plus years of experience in hotel management, with at least 2 (two) years in a General Manager role at a Hotel.
• Proven track record of achieving financial targets, increasing revenue, and improving guest satisfaction scores.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Excellent problem-solving and decision-making abilities, with a focus on continuous improvement.
• Knowledge of hotel operations, including Front desk, Housekeeping, Food and Beverage, and Hotel Maintenance.
• Proficiency in budgeting, financial analysis, and revenue management software.
• Knowledge and experience of Hotel Management software such as Opera, Protel etc.