Hotel Receptionist at Helderberg Personnel

Stellenbosch:  My client, an esteemed 4-Star Guest Lodge situated in the heart of the Cape Winelands, has a vacancy for a Receptionist to join their Team. If you have a passion for hospitality, a captivating personality and the drive to deliver only the best results and first-class service skills, then this is just the position for you.

Purpose of Role: 

• To support the Reservations Manager in executing Front Office operations, ensuring a seamless guest experience, maintaining service excellence, and assisting with administrative tasks.

Key Responsibilities include but are not limited to:

Guest Relations & Service:

• Provide a warm welcome and professional check-in/check-out experience.
• Handle guest inquiries, complaints, and special requests.
• Maintain guest profiles and ensure personalized service.

Operations & Administration:

• Perform daily reception check lists, room accounts and house account reviews.
• Conduct stock checks (stationery, guest supplies, keys, etc.).
• Oversee front office hygiene, equipment maintenance, and safety compliance.

Team Coordination & Support:

• Assist with training needs and team communication.
• Ensure smooth shift handovers and operational updates.
• Drive upselling culture and maintain service standards.

Criteria:

• Previous experience in customer service and front office, in a hospitality establishment is non-negotiable
• Strong administrative, communication, and organizational skills.
• Proficiency in Apex, Opera, and reservation systems is an advantage.
• Ability to problem-solve, multitask, and work under pressure.

Closing Date: 2026-07-02