Housekeeping Supervisor - Cape Town at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Supervise and direct the daily activities of staff to enable the efficient and smooth operation of the department.
• Prepare and distribute room assignments to Housekeeping staff and allocate work sections to the room attendants.
• Investigate complaints regarding housekeeping service and equipment, record and report through appropriate channels and ensure a follow up is done to close any open glitches.
• Oversee the work of all housekeeping staff and ensure staff compliance with established safety and sanitation policies and standards.
• Conduct duties in accordance with hotel standards.

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of supervisory skills.