Latest Vacancies at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Screen potential candidates and submit shortlisted candidates the relevant Hiring manager for review.
• Schedule all interviews for shortlisted candidates.
• Fully responsible for candidate/applicant tracking, initiating background checks and partnering with the broader HR team for new hire on-boarding and paperwork processing.
• Responsible for maintaining all recruitment reporting.
• Ensure that all activities related to the recruitment process are progressing effectively and efficiently at all times, and alerting the Assistant HR Manager of any potential delays to the process.

What You Bring:

• Exemplary communication skills- Strong written and verbal communication skills with English proficiency
• Proven work experience as a recruitment assistant with good understanding of recruitment processes
• Proficient computer skills and in-depth knowledge of MS Office Suits

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Primary Responsibilities Include:

• Supervise and direct the daily activities of staff to enable the efficient and smooth operation of the department.
• Prepare and distribute room assignments to Housekeeping staff and allocate work sections to the room attendants.
• Investigate complaints regarding housekeeping service and equipment, record and report through appropriate channels and ensure a follow up is done to close any open glitches.
• Oversee the work of all housekeeping staff and ensure staff compliance with established safety and sanitation policies and standards.
• Conduct duties in accordance with hotel standards.

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of supervisory skills.

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Primary Responsibilities Include:

• Assist Housekeeping management in managing the daily activities for the department.
• Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry to ensure the smooth running of the department.
• Coordinate and provide administrative support to all areas of the Housekeeping department.
• Oversee the day-to-day operation of the Housekeeping office.
• Complete the required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
• Document and report outstanding issues that need to be handed to the manager/supervisor after a shift is complete

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of administration skills

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Primary Responsibilities Include:

• Oversee and manage the F&B outlets as required, ensuring the smooth running of the outlets Schedule all interviews for shortlisted candidates.
• Responsible for the day-to-day logistics of food and beverage service and to increase productivity and reduce costs.
• Be interactive, intuitive, creative, active and visible in all food and beverage areas to ensure that high standard of guest relations and service is maintained.
• Oversees the co-ordination and preparation of staff rosters for all F&B outlets to ensure adequate coverage in all F&B outlets according to occupancy.
• Supervise and co-ordinate pricing and preparation of menus, beverage and wine lists, and liaise with local suppliers
• In liaison with the Food & Beverage Director, ensure that the food and beverage costs are maintained at their agreed levels and the correct profit margins are achieved.
• Ensure through regular monitoring of guest feedback, queries and complaints for delivering prompt, efficient and accurate service.
• Address any grievance and counselling issues among the department.

What You Bring:

• Minimum of 5 years F&B management experience in a luxury hotel environment.
• Excellent leaderships skills, with the ability to manage and motivate others.
• Excellent knowledge of food cost, employee scheduling and payroll.
• Extensive food and beverage product knowledge.
• Good understating of financial principles.
• Critical thinker and problem-solving skills.
• Strong attention to detail and ability to multitask.

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Primary Responsibilities Include:

• Providing exceptional and personalized service
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working a fast-paced environment
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members

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Primary Responsibilities Include:

• Folding, pressing, sorting and maintaining the proper storage of all hotel linen.
• Responsible for the dry cleaning of guest clothing and other tasks related to the department.
• Follow Leading Quality Assurance and departmental standards at all times.
• Sorting of all sheets, robes and duvets etc into separate laundry bins.
• Inspect linen/garments for stains, rips or damage that might have been overlooked by the housekeeper.
• Turn in all lost and found items in accordance with lost and found procedures.
• Maintain a clean and organized work area at all times.
• Collect, sort and label guest items for appropriate action (washing, dry cleaning, pressing or repair).
• Process the clothing/linen on the correct equipment, using the appropriate temperature and chemicals. Once processed, fold or hang the clothing as desired.
• Process and issue employee uniforms.
• Operates and maintains washer, dryer, dry cleaning machine, presser and iron.
• Report any broken or faulty equipment to the Laundry Manager.
• Assist with quarterly OE stock count as and when required.
• Complete all daily duties as set out in departmental duties and requirements.
• Remove stains from items using the appropriate procedures.
• Maintain an updated inventory of laundry detergents.
• Manage and respond to guest requests in accordance to company standard.
• Ensure soiled and damaged linen is stored and disposed of correctly.
• Maintain linen room to ensure floors and shelves are stocked with the correct amount of each linen item.
• Assist with the general day to day duties to maintain the Laundry department.

Requirements

What You Bring:

• Previous experience within a similar role in a 5-star Hotel environment – advantageous
• Excellent time management skills
• Good communication skills
• Ability to accurately follow garment care instructions 
• Knowledge of stain treatments
• Good customer service skills
• Ability to use industrial cleaning equipment and products
• Stamina to handle the physical demands of the job