Laundry Attendant - Cape Town City Centre at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Folding, pressing, sorting and maintaining the proper storage of all hotel linen.
• Responsible for the dry cleaning of guest clothing and other tasks related to the department.
• Follow Leading Quality Assurance and departmental standards at all times.
• Sorting of all sheets, robes and duvets etc into separate laundry bins.
• Inspect linen/garments for stains, rips or damage that might have been overlooked by the housekeeper.
• Turn in all lost and found items in accordance with lost and found procedures.
• Maintain a clean and organized work area at all times.
• Collect, sort and label guest items for appropriate action (washing, dry cleaning, pressing or repair).
• Process the clothing/linen on the correct equipment, using the appropriate temperature and chemicals. Once processed, fold or hang the clothing as desired.
• Process and issue employee uniforms.
• Operates and maintains washer, dryer, dry cleaning machine, presser and iron.
• Report any broken or faulty equipment to the Laundry Manager.
• Assist with quarterly OE stock count as and when required.
• Complete all daily duties as set out in departmental duties and requirements.
• Remove stains from items using the appropriate procedures.
• Maintain an updated inventory of laundry detergents.
• Manage and respond to guest requests in accordance to company standard.
• Ensure soiled and damaged linen is stored and disposed of correctly.
• Maintain linen room to ensure floors and shelves are stocked with the correct amount of each linen item.
• Assist with the general day to day duties to maintain the Laundry department.

Requirements

What You Bring:

• Previous experience within a similar role in a 5-star Hotel environment – advantageous
• Excellent time management skills
• Good communication skills
• Ability to accurately follow garment care instructions 
• Knowledge of stain treatments
• Good customer service skills
• Ability to use industrial cleaning equipment and products
• Stamina to handle the physical demands of the job