Housekeeping Supervisor at Faircape Group

Job Description

• The Faircape Group operates six prestigious retirement and lifestyle villages across the Western Cape, known for their exceptional standards of care and hospitality.
• We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at our facility Cle Du Cap, located in the Southern Suburbs.
• In this role, you will lead and oversee housekeeping operations, ensuring our facility is maintained to the highest standard of cleanliness, order and comfort for our residents.
• This is an excellent opportunity to take pride in creating a welcoming environment in an upmarket lifestyle and retirement setting, while leading a motivated housekeeping team.

What We Offer:

At Faircape, we value our employees and offer a range of benefits, including:

• A collaborative and supportive environment where you’ll work alongside experts who share your passion for making a meaningful impact.
• Additional leave rewards for long-term commitment.
• Recognition for your dedication through quarterly performance bonuses.
• Exclusive discounts on high-speed internet, ensuring you stay connected.

Job duties include, but is not limited to the following:

Quality Control:

• Ensure priority tasks are completed timeously such as cleaning rooms prior to admission of new residents. 
• Perform room inspection according to the standard checklist along with the Unit or Nursing Services Manager.
• Inspect work performed to ensure that it meets specifications and established standards. 
• Report complaints about service and equipment. 
• Ensure corrective actions given by the manager are implemented.
• Ensure that records of Housekeeping tasks are up to date and readily available.
• Routinely check on the condition of work areas to ensure that the work schedule is meeting the needs of the facility and adjust accordingly.
• Inform maintenance manager of any painting, repair work, replacements of furnishings and equipment that may be required.
• Recommend changes that could improve service and increase operational efficiency.

Personnel and Human Resources:

• Conduct daily morning meetings with Housekeepers to discuss workflow, allocation and to address any arising matters.
• Engage with Housekeeping staff to resolve performance and personnel problems, and to discuss company policies. 
• Redirect issues through appropriate channels.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Assist manager with screening of potential job applicants.
• Assist manager in evaluating employee performance and recommend personnel actions, such as promotions, transfers, and dismissals 

Administration: 

• Plan and prepare employee work schedules for everyday operations as well as once off events. 
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Be available to meet with the direct line manager on a fortnightly basis.
• Report any urgent matters to the line manager immediately.
• Coordinate activities with other on-site staff to ensure that services are provided in an efficient and timely manner.
• Complete weekly report on Housekeeping tasks and staff as directed by the manager.

Stock Control:

• Check and keep an inventory of Housekeeping equipment and supplies and report problems, damage or loss to the manager.
•  Ensure order of new supplies and stock are placed timeously. Issue supplies and equipment to Housekeeping staff 

Customer Service: 

• Perform or assist with cleaning duties as necessary if there are staff shortages.
• Assist with stain removal and cleaning of resident personal furniture as needed.

Experience and  Education: 

• Minimum Grade 10–12 qualification
• 1–2 years’ experience in a similar role; experience within a healthcare environment will be advantageous
• Housekeeping-related training courses will be an added advantage

Skills and Knowledge:

• Strong understanding of cleaning appliances and their functionalities
• Familiarity with the proper use of cleaning agents and chemicals
• Excellent attention to detail and effective communication skills
• Strong interpersonal abilities
• Proficient in time management and organizational skills

Attributes: 

• Demonstrated leadership capability
• Strong critical thinking and effective problem-solving skills
• Proven ability to work collaboratively within a team
• Exceptional attention to detail
• High level of responsibility and accountability
• Proactive, with the ability to show initiative and creative thinking
• Skilled in conflict resolution and handling sensitive situations
• Adaptable and flexible in a dynamic work environment

Specific Requirements:

• Own reliable transportation
• Clear health record
• Clear criminal record
• Clear credit record
• Written reference letters are to be submitted with the online application 

Working Hours:

• Monday to Friday, 07:00 – 17:00, with a 45-minute lunch break.
• Every alternate Saturday, with a corresponding day off during the week.
• Sundays and public holidays will be worked as operationally required.

Basic Salary on Offer:

• The salary offered will be dependent on experience, qualifications, skills and overall suitability for the role.
• In addition to the basic salary, your total monthly earnings may increase through Sunday work paid at time and a half, public holidays paid at double time, as well as quarterly performance bonuses.

Application process:

Your application will only be considered should you complete the following:

• The one way online interview - the link will automatically be sent once you submit your online application. The interview may be done at your own convenience and will be reviewed by the team.
• Written references are compulsory and applications submitted without these will not be considered.