Supervisor: Cleaning & Food Aid Services at The South African Revenue Service (SARS)

Job Purpose

• To take overall responsibility for the day-to-day cleaning and food aid service operation of the buildings ensuring they are clean and safe for staff.

Education and Experience

Minimum Qualification & Experience Required

• Senior Certificate (NQF 4) and 1 year cleaning experience

Job Outputs:

Process

• Adhere to and apply changes to own work processes as instructed.
• Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
• As part of the team, take delivery of cleaning products/equipment and relocate to relevant storage areas.
• Assist with administrative tasks within the relevant division.
• Communication of progress on requests.
• Demonstrable experience of cleaning and food aid services on office business premises.
• Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
• Ensure adequate supplies of cleaning materials and equipment are available to staff as required.
• Ensure cleaning staff carry out their duties to the required standards through a monitoring programme.
• Maintain stocks and order materials from approved suppliers as and when necessary.
• Motivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.
• Plan and organise own work tasks within area of work.
• Report on daily task activities to provide timely information for decision making.
• Resolve problems and report issues.
• Supervise and direct reportees including the daily allocation of duties/general direction and checking of work throughout the day.
• Take responsibility for making all assistants aware of and familiar with the correct use of all equipment and materials.
• Understanding of Health and Safety requirements and the safe storage of materials and equipment.
• Undertake the role of cleaner, where necessary, during periods of understaffing.

Governance

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Ask for support or training to improve the quality and standard of own work.

Finance

• Perform own work well to reduce costs and save money

Client

• Understand job service requirements in order to meet client expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• People Skills
• Problem Solving capability
• Respect
• Trust
• Teamwork
• Working With others

Technical competencies

• Administration
• Business Knowledge
• Data Collection and Analysis
• Efficiency Improvement
• Facilities Management
• Functional Policies and Procedures
• Planning and Controlling
• Quality Orientation
• Reporting
• Standard Operating Procedures Compliance
• Understand, follow, and give instructions

Deadline:19th October,2026