First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their business operations are located. First Technology is structure...
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We are seeking a skilled and detail-oriented HP Laptop Technician to join our team in Randburg. This role requires strong technical expertise in diagnosing, repairing, and maintaining HP laptops and related hardware. If you have a passion for problem-solving and enjoy delivering excellent customer service, we’d love to hear from you.
Key Responsibilities
Diagnosis and Repair: Accurately identify and fix hardware failures and software problems using diagnostic tools and testing techniques.
Component Replacement: Replace faulty components such as motherboards, RAM, hard drives, and power supplies in HP laptops.
Installation and Configuration: Install, configure, and maintain HP laptop hardware and associated software, ensuring proper setup.
Routine Maintenance: Perform regular maintenance on laptop hardware to ensure they function optimally and have a longer lifespan.
Upgrades: Recommend and execute hardware upgrades to improve laptop performance or compatibility with newer systems.
User Support: Provide technical assistance and support to users experiencing hardware or software issues, often requiring excellent customer service.
Documentation: Maintain accurate records of all repairs, maintenance tasks, and troubleshooting processes.
Inventory Management: Keep records of hardware inventory, including warranty information.
Testing:Conduct diagnostic tests on hardware to verify functionality and ensure proper installation or repair.
Essential Skills and Qualifications
Technical Knowledge: In-depth understanding of how laptops are built and how their parts work together.
Diagnostic Skills: Proficient in using diagnostic tools and techniques to identify hardware and software issues.
Hardware and Software Proficiency: Skilled in working with various operating systems, software, and hardware components common in HP laptops.
Problem-Solving: Excellent analytical and problem-solving abilities to resolve complex technical issues.
Communication: Strong interpersonal and communication skills to effectively interact with users and explain technical solutions.
Customer Service: Patience and empathy to provide excellent support to users.
Organizational Skills: Strong organizational and time-management skills to handle multiple tasks efficiently.
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