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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
The key purpose of this role is to play an integral part in developing strong and positive relationships with our Health Professionals.
Implementation and delivery of initiatives that will provide the Health Professional with an escalated and specialised touch, whenever they interact with Discovery.
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
Drive positive sentiment through relationship building and extensive networking with influential Healthcare Professionals within their region and owning the sentiment beginning to end.
Engaging with Healthcare Professionals to implement the strategic objectives identified
Managing the implementation of projects to achieve defined objectives and to provide reports on the progress, impact and sentiment.
Monitoring and analyzing performance of projects that have been implemented as well as issue identification and robust resolution in supporting the environment
Identifying opportunities that will enhance the service delivery to Health Professional and Practice Managers
Recognizing and managing risk and potential threats, then providing solutions to address these and identifying areas for improvement
Internal networking
Maintaining and growing uptake of various networks and payment arrangements
Resolve and own escalations within region
Personal skills and attributes
Customer Services
Communication Skills
Interpersonal relationship skills
Project Management skills
Ability to deal with people at all levels
Strong presentation skills
Ability to negotiate and debate
Ability to work independently
Influence and persuasion skills
Excellent verbal and written communication skills
Ability to gather and analyse relevant information
Microsoft office
Education and Experience
Essential
A minimum of eight years working experience of which at least two years should be in account management
Experience either in Healthcare /Pharmaceutical industry/Financial Services or related industries
Microsoft Office
Advantageous
Would preferably have dealt with large Corporate clients at Senior level
Tertiary Education/NQF7 (Life Sciences or Clinical-HP)
Knowledge of discovery products
3-4 years’ customer service experience
Discovery Health Processes
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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