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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose of the role
Areas of responsibility may include but not limited to
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
Education and Experience
EMPLOYMENT EQUITY
EMPLOYMENT EQUITY
About Group Information Services
Working in a high performance organisation that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.
The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.
Key Purpose
To ensure that Discovery digital features and channels meet the needs of their intended audiences through design, analysis, evaluation and testing of the user experience. Designs and conducts analysis and evaluations of systems interfaces with clients and staff, to ensure maximum usefulness and satisfaction, to increase productivity and to elevate the overall quality of the product or service.
Areas of responsibility may include but not limited to
Create interactive and visual design prototypes ranging from low to high design fidelity.
Conduct user research and usability analysis.
Work closely with developers and product owners to deliver the final product.
Conduct peer reviews of usability deliverables.
Ensure that UX research, low and high-fidelity design deliverables are consistent and correct.
Have a good understanding of platform and device requirements such as form factors, screen resolutions, pixel density and aspect ratios.
Keep up to date with the latest trends and attend/speak at conferences and Meetups, in order to contribute to innovation and consistency in usability standards and guidelines.
Have regular sessions with leads to convey blockers, training and tool needs.
Contribute to internal training and community forums with UX/UI Designers to broaden awareness of user experience and design best practice.
Use storytelling and persuasion techniques to build trust with stakeholders to establish long term partnerships.
Personal Attributes and Skills
Be comfortable providing and receiving constructive critique.
Have verbal and written communication skills.
Comfortable communicating and presenting to business stakeholders.
Proficient in UX research, interaction design, user-centred experience design, brand identity management, digital marketing and the creative process.
Have visual design skills; attention to detail and a demonstrated mastery of typography, colour and layout.
Experience and understanding of lean and agile processes.
Proficient with design tools such as Figma.
Be able to stand by your designs and provide solid rationale to back up design decisions made.
Ability to use prototyping tools to convey design intent.
Operational understanding of Accessibility and the ability to incorporate accessibility into designs.
Data analysis and reporting.
Customer service orientation, result orientation, negotiation skills.
Personal organisation and time management skills.
Ability to build relationships with people from all different backgrounds and at different job levels.
Education and Experience
3 to 5 years of relevant working experience.
Experience in UX/Interaction design specifically for web and mobile applications/platforms preferred.
A portfolio of work demonstrating a proven track record for solving difficult UX design problems and simplifying difficult requirements to intuitive interfaces for customers.
Matric/Grade 12 and relevant Bachelor's or equivalent 3 year degree.
User experience, Information sciences/technology, Psychology, Informatics, Industrial-design, or related field preferred.
A track record of outstanding academic qualifications and professional performance.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer centric way to ensure that we live by our service principles
Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
Achieving and exceeding key performance metrics relating to service delivery
Competencies and Skills
Behavioural Competencies
Delivering results and meeting customer expectations
Presenting and communicating information
Writing and reporting
Analysing
Deciding and initiating action
Working with people
Achieving personal work goals and setbacks
Following instructions and procedures
Skills
Excellent verbal and written communication skills;
Excellent administration skills;
MS Office and PC literate
Time Management
Personal Attribute and Skills:
Customer Centric
Empathetic
Education and Experience
Education:
Matric with Mathematics or Accounting minimum of 50%
Having a achieved a minimum of 50% in English in Matric
Basic MS Office Skills
Experience
At least 12 months working experience in a customer services environment
Advantageous
The Business Writing Skill
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Key Purpose
The key purpose of this role is to play an integral part in developing strong and positive relationships with our Health Professionals.
Implementation and delivery of initiatives that will provide the Health Professional with an escalated and specialised touch, whenever they interact with Discovery.
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
Drive positive sentiment through relationship building and extensive networking with influential Healthcare Professionals within their region and owning the sentiment beginning to end.
Engaging with Healthcare Professionals to implement the strategic objectives identified
Managing the implementation of projects to achieve defined objectives and to provide reports on the progress, impact and sentiment.
Monitoring and analyzing performance of projects that have been implemented as well as issue identification and robust resolution in supporting the environment
Identifying opportunities that will enhance the service delivery to Health Professional and Practice Managers
Recognizing and managing risk and potential threats, then providing solutions to address these and identifying areas for improvement
Internal networking
Maintaining and growing uptake of various networks and payment arrangements
Resolve and own escalations within region
Personal skills and attributes
Customer Services
Communication Skills
Interpersonal relationship skills
Project Management skills
Ability to deal with people at all levels
Strong presentation skills
Ability to negotiate and debate
Ability to work independently
Influence and persuasion skills
Excellent verbal and written communication skills
Ability to gather and analyse relevant information
Microsoft office
Education and Experience
Essential
A minimum of eight years working experience of which at least two years should be in account management
Experience either in Healthcare /Pharmaceutical industry/Financial Services or related industries
Microsoft Office
Advantageous
Would preferably have dealt with large Corporate clients at Senior level
Tertiary Education/NQF7 (Life Sciences or Clinical-HP)
Knowledge of discovery products
3-4 years’ customer service experience
Discovery Health Processes
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Job Description
Key purpose
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
Qualification & Experience
Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Key Purpose
In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class operations. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes.
Areas of responsibility may include but not limited to
Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
Mining large structured and unstructured datasets to find new insights to inform operational efficiency and ‘ member- delight’ interaction strategies
Research and application of the most up to date machine learning algorithms and AI techniques
Present data and model findings in a way that provides actionable insights to business users
Monitoring model performance
Improve processes and databases where opportunities arise
Personal Attributes and Skills
Expert in data science programming languages such as R, Python, Scala
Expert in data manipulation skills including SQL to extract, transform and load data
Experience in interactive data exploration and data-driven story telling
Understanding and application of Big Data and distributed computing principles
Hands on experience with Big Data systems will be preferred
Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
Ability to formulate problem statements and develop a plan for tackling the problem
Strong ability to communicate findings and recommendations from data (visual, verbal and written)
Integration and implementation experience
A passion for data exploration and analytics
Self-starter
Willingness to learn and grow exponentially
A restless curiosity towards data and uncovering unknown correlations
Ability to work cohesively in a team environment and balance multiple priorities
A team player who can work alone when required and without supervision
High level of attention to detail, resilience, enthusiasm, energy and drive
Education and Experience
Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning
Other analytical qualifications will also be considered if accompanied by the relevant experience
A minimum of 2 years’ work experience in a data science position
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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