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  • Posted: Sep 7, 2021
    Deadline: Not specified
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  • Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Contact Centre Consultant - Talent Pool

    Key Purpose

    To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone


    Key outputs

    The successful applicant will be responsible for but not limited to the following job functions:

    • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved

    • Servicing our members in a customer centric way to ensure that we live by our service principles

    • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced

    • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

    • Achieving and exceeding key performance metrics relating to service delivery

    Competencies and Skills

    Behavioural Competencies

    • Delivering results and meeting customer expectations

    • Presenting and communicating information

    • Writing and reporting

    • Analysing

    • Deciding and initiating action

    • Working with people

    • Achieving personal work goals and setbacks

    • Following instructions and procedures

    Skills

    • Excellent verbal and written communication skills;

    • Excellent administration skills;

    • MS Office and PC literate

    • Time Management

    Personal Attribute and Skills:

    • Customer Centric

    • Empathetic

    Education and Experience

    Education:

    • Matric with Mathematics or Accounting minimum of 50%

    • Having a achieved a minimum of 50% in English in Matric

     

    •  Basic MS Office Skills

    Experience

    • At least 12 months working experience in a customer services environment

    Advantageous

    • The Business Writing Skill

    Employment Equity 

    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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