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  • Posted: Sep 7, 2021
    Deadline: Not specified
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  • Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Servicing Administrator

    Key Purpose of the role

    • The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.

    Areas of responsibility may include but not limited to

    • Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
    • Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
    • Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
    • Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
    • Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.

    Personal Attributes and Skills   
    The successful candidate must demonstrate the following competencies:

    • Self-starter with a high attention to detail and be able to multi-task
    • Good at follow through
    • Exceptional ability to communicate written and orally
    • Problem solving and solution focused
    • Analytical – interpretation
    • Building relationships
    • Coping with pressure (deadlines)
    • Time-Management and Organizational Skills
    • Must be team orientated, willing to assist other team members in the office
    • Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
    • Outstanding customer service skills

    Education and Experience

    • Matric with Maths. 
    • MS Office experience especially Excel (Vlook-up) and Compass.
    • Group Life/Risk Insurance experience.
    • 3 to 5 years working experience within a Group Life Administration environment
       

     EMPLOYMENT EQUITY

    • The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.                      

    EMPLOYMENT EQUITY   
                                 

    • The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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