HR Helpdesk Team Leader at Distell

Purpose Statement Of The Position

The HR Helpdesk Team Lead will form part of a team within the Shared Service Centre who will be responsible to drive optimization by promoting a high level customer service experience, through building strong Human Resources capabilities in the team. Future fit HR services will be core to this position assisting the HR COE with world class HR solutions. This role furthermore supports the implementation of key systems and technologies, aimed at delivering an enhanced and digital customer service experience. You will be required to have an understanding of the employee lifecycle functions in order to lead a team of HR Helpdesk Consultants to ensure an efficient and effective service to all employees.

Key Performance Areas would include, but are not limited to:

• Assist the Payroll and Benefits Manager with the strategic planning and implementation of the vision, objectives and strategy of the Hire to Retire function
• Translate HR best practise through business process development to match the content of the Service Management Tool (ServiceNow), it’s overall functionality and integration with HR, the policies, processes and forms
• Understand the relationship between data on ServiceNow, SAP HR, SuccessFactors, HR Mobile Applications and other supporting HR and business systems
• Understanding of all governance, policies, guidelines and rules which will have an impact on the Employee Lifecycle, Remuneration and Benefits at Distell
• Good understanding of the legislative requirements governing Human Resources within the country and how these apply to the Distell HR policies and processes
• Working knowledge and understanding of accounting, reconciliations & basic audit requirements (e.g. supporting source documentation, segregation of duties, audit trail)
  • Have the ability to move between functions within the HR Shared Services function and answer queries regarding, for example: Recruitment, Appointments and Transfers,On boarding, Life events, Exits, Payroll and Benefits.

• Able to fulfil the full transactional recruitment function for all divisions within Distell including Sales, Distribution, Supply Chain and all Corporate Divisions
• Able to report on processes within HR, making use of the relevant HR reporting tools
• Able to utilise systems-generated reports (e.g. SAP HR, SuccessFactors, OrgPlus, Qlikview etc) to fulfil administration functions.
• Effectively lead a team of HR Helpdesk Consultants
• Engagement and relationship management with Internal & External stakeholders
• Striving towards a seamless candidate experience
• Effectively and timeously source information to respond to recruitment candidate queries/ concerns
• Proactive responsiveness to internal Distell employee queries
• Provide assistance and support to the HR Corporate services team

The Successful Candidate Must Have The Following Experience/skills

• A relevant and recognised tertiary qualification in Human Resources (or related qualification)
• 3 – 5 years’ relevant Human Resources experience
• Ability to utilise existing tools and technology
• Knowledge of HR theories and practices
• Knowledge of relevant and related SA labour Law, Company policies & procedures
• Must be structured, logical thinker with strong systems thinking orientation.
• MS Word, Excel, Outlook and PowerPoint proficiency. Service Now will be an advantage
• Able to facilitate training and development information sessions to create line capacity and support
• Knowledge of computerised systems, applications and outputs applied in training and development
• Knowledge of relevant business processes and systems to develop basic training courses
• Good verbal and written communication skills
• Leadership skills – Ability to lead, coach and mentor the Helpdesk Team
• Personal effectiveness & excellence – Display an iterative learning mentality. Actively seeks out opportunities to learn and develop, and promotes learning and development in others.
• Resilience - Remains determined despite frequent obstacles. Possess high levels of EQ
• Creative - The ability to use imagination and new ideas to produce solutions.
• Innovativeness - The ability to formulate new ideas or to adapt or use existing ideas in a new or unexpected way to solve problems.
• Entrepreneurial – The ability to think ahead to spot or create opportunities and maximize them,
• Builds collaborative relationship and networks – People and relationship building centric. Develops internal/external relationships with an Organisation focus, to resolve both short-term issues and advance longer-term projects/work.
• Engagement skills - Communicates persuasively and confidently to influence and negotiate positive outcomes. Ability to use storytelling to effectively inspire stakeholders to implement the proposed actions/ solutions.
• Challenging - The ability to challenge the status quo and drive change in a business environment
• Contribute to team deliverables through agile ways of working and enable the best business outcome through integration of best skills for the job and flexible work packages.

Reference number: 16868